Level 1

10 points

purchases not appearing in "Purchased" under "Updates" in App Store

I have ios 5.0 on an iphone 4. When I click the App Store icon and then "Updates" at the bottom of the screen and then click "Purchased", nothing shows up. All my apps had transfered over successfully during the migration to ios 5 from ios 4.3. however I removed one app and now I want to reinstall it. However under "Purchased" apps nothing shows up.

Has anyone else had this issue? Is there a resolution?

One other caveat: I had an old mobile me account which I did not want to use and could not get the verification email sent to my current Apple ID automatically. When I called Apple support, the representative was able to manually send me the verification email to the Apple Id I am currently using (not mobile me ID) and the install went fine from that point forward. Also, all of the 33 apps on my iphone were purchased with the this Apple ID (not the mobile me ID).

iPhone 4, iOS 5

Posted on Oct 23, 2011 12:03 PM

49 replies

Nov 15, 2011 10:39 AM in response to Andrewdoc74

Anyone got any news on this as yet?

I think it's a common problem that even if you do a restore it fixes the problem but only for a short while then the problem reappears : http://forums.macrumors.com/showthread.php?t=1256620

Apple really need to sort this bug out - makes the whole iCloud thing a bit pointless otherwise!

marc289 Author

Level 1

10 points

Nov 15, 2011 9:12 PM in response to marc289

Update:

OK, after not hearing back from Apple support "Engineer" for a few days, I decided to conduct a few experiments. I have an old apple id that I have not used in quite some time. I decided to login to the Apple Store on the iphone using the old apple id (its an @mac.com id). I then went to the icloud settings and set up icloud with this old apple id as well ... wouldn't you know it the "All" and "Not On this iphone" tabs under "Purchased" are now working exactly as you would expect them to!! My current Apple id is a "@gmail.com" id. Is apple purposely creating this bug to get people to use their @mac.com id's if they have them?? Or does icloud only work correctly if you use the first apple id you ever had??

My above experiment indicates a number of things:

1) there is no issue with my iphone hardware.

2) the cause of this issue lies firmly with the icloud/itunes/istore database/software.

3) either the apple support team is incompetent or apple is deliberately attempting to conceal this problem from the public.

marc289 Author

Level 1

10 points

Nov 15, 2011 9:21 PM in response to marc289

Update:

I spoke too soon!! After briefly (about 3 minutes) having the "All" and "Not On this iphone" tabs under "Purchased" working exactly as you would expect them to using the mac.com id, they now do not!! Both tabs now seem to display only what you would expect to find on the "Not On this iphone". I'll post again if this changes again (as it appears to be quite unstable).

astrora

Level 1

0 points

Nov 15, 2011 10:28 PM in response to marc289

Hi.

I have a same problem like you guys. and i tried to reboot and reset but.. it just showed up a while.

it disappeared after install any apps. also i tested to log on friends account through my iphone.

and i saw all of apps on All section even not on this iphone. but it disappeared after install one apps.

i don't know exactly reason. i think it's bug!

Nov 16, 2011 3:59 AM in response to astrora

Thanks for posting guys

All I can think of is to bombard Apple on the feedback page and by Tech Support on phone (time permitting of course!)

Have started doing that and will mention going to the press - companies hate bad publicity

Am more annoyed by their silence on the subject, as if nothing is wrong, rather than the time it's taking.....

marc289 Author

Level 1

10 points

Nov 18, 2011 3:28 PM in response to marc289

Update:

As of about 3 minutes ago, I checked the "All" tab under Updates > Purchased section of the iphone Apple Store app and magically it is suddenly displaying exactly as you would expect: all of my apps regardless of whether they are installed or not. Better yet, for the first time I am finally able to rate an app since first purchasing an iphone four years ago!! So the issue seems to be fully resolved for me except for a few caveats:

1) I am now using my original "@mac.com" apple id. I do not know if the issue would still be resolved using my "@gmail.com" apple id which was my original preference.

2) the feature seems to be highly unstable. I do not know if it will be working in an hour from now let alone a week from now.

For the above two reasons I do not consider this bug resolved. I don't currently have time to test (1) above and I will not feel comfortable saying (2) is resolved until it is working for at least two weeks.

If anyone else has any other updates, please post them.

Nov 19, 2011 3:20 AM in response to marc289

Hi Marc289

It's now working for the first time for me too. I'm using an @hotmail.com address. Like you said I don't know how stable this well be but looks good so far. Will see how things go over the next few weeks. Unitl it's stable I'm refusing to buy any apps as I can't be doing with the hassle

MrFjords

Level 1

0 points

Jul 11, 2012 5:37 PM in response to marc289

So I was having the same problem, but I managed to fix it and here is how. Hopefully it helps some of you.

in iTunes on my MacBook I went to the menu item "store -> view my acount". On this page there is a section called "iTunes in the Cloud" which showed I had some hidden purchases. Not sure how I originally hide them but after unhiding them via the "View Hidden Purchases" link in this section, they all showed up on my iPhone under the "Updates -> Purchased" section the next time I checked.

marc289 Author

Level 1

10 points

Oct 23, 2011 12:13 PM in response to modular747

As stated in my original post, the Apple ID (Itunes account) set in the phone is the one used to purchase all of the 33 apps.

modular747

Level 6

19,674 points

Oct 23, 2011 12:17 PM in response to marc289

As stated in my 1st post, you should sign out and sign in to the store even if the ID appears correct. Did you do that?

marc289 Author

Level 1

10 points

Oct 23, 2011 12:25 PM in response to modular747

How do you sign out of the App Store on an iphone 4?

modular747

Level 6

19,674 points

Oct 23, 2011 12:29 PM in response to marc289

marc289 wrote:

How do you sign out of the App Store on an iphone 4?

Quoting from my first post:

"Settings > Store > tap ID > Sign out > Sign in with correct iTunes account"

modular747

Level 6

19,674 points

Oct 23, 2011 12:39 PM in response to marc289

Sometimes it can take several hours to repopulate the Purchased list after the major update/restore.

In iTunes on your computer:

Store > View My Account > Purchase History

What does it show?

marc289 Author

Level 1

10 points

Oct 23, 2011 12:47 PM in response to modular747

In itunes on my Mac I went to Store -> Manage Account -> Purchase History and all my 33 apps (plus the one I just purchased as a test) were listed.

Oct 24, 2011 7:00 AM in response to Andrewdoc74

Hi Andrew

I have the same problem exactly as you. Can anyone find a solution for this. Thank you.

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purchases not appearing in "Purchased" under "Updates" in App Store