Apple TV 2 will not restore, error code 9
My Apple TV 2, which has worked flawlessly for over a year, started acting funny tonight. None of the interent functions showed up and it could not connect to the home sharing network or stream any media. I unplugged it and it would not come back on - it just sat with the power light blinking once every second, and nothing displaying on the screen.
I unhooked it and plugged it into my PC, and it showed up immediately in iTunes (10.5.0.142). I clicked the 'Restore' button. It downloaded the latest firmware and began the update process. The restore failed with error 9 at the "Verifying Apple TV restore with Apple" step, which Apple Support lists as a "USB" error. So far I have tried the restore on 3 different computers (one Mac with Lion and 2 PC's running Windows 7) with a variety of Micro-USB cables and ports on each PC. Every attempt returns the exact same error at the exact same point. I have also tried the restore with the power plugged in and with an older version of iTunes. My firewall is off on the computers. Overall I've tried the restore with over 30 combinations of Computers, ports, cables and software versions with no luck. I have included the log below. It's the same every time.
Has anyone else seen this issue?
Is Apple by any chance having some service problems today? I am wonding this becasue I can't activate my old original iPhone to use as an iPod Touch tonight either, and I have been able to do that at least twice in the past. I've tried all day long with both of these issues to no avail.
Thanks for any guidance anyone in the forums can provide.
- ph
AppleTV Update Log
2011-10-23 23:30:12.000 iTunes[272:1703]: restore library built Sep 2 2011 at 02:05:53
2011-10-23 23:30:12.000 iTunes[272:1703]: iTunes: iTunes 10.5
2011-10-23 23:30:12.000 iTunes[272:1703]: iTunes: Software payload version: 9A335a
2011-10-23 23:30:19.000 iTunes[272:13a0b]: iTunes: Specifying UOI boot image
2011-10-23 23:30:19.000 iTunes[272:13a0b]: amai: AMAuthInstallSsoInitialize: can't find SSOClient.framework
2011-10-23 23:30:19.000 iTunes[272:13a0b]: requested restore behavior: Erase
2011-10-23 23:30:19.000 iTunes[272:13a0b]: *** UUID D97F5D8C-C407-4C82-BCFB-3B7EC63FDA8C ***
2011-10-23 23:30:19.000 iTunes[272:13a0b]: amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/tmp/PersonalizedRestoreBundle.pB54PExesk/amai/debug/tss-reques t.plist
2011-10-23 23:30:20.000 iTunes[272:13a0b]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.0.0)
2011-10-23 23:30:20.000 iTunes[272:13a0b]: amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/tmp/PersonalizedRestoreBundle.pB54PExesk/amai/debug/tss-respon se.plist
2011-10-23 23:30:20.000 iTunes[272:13a0b]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "KernelCache" has been previously personalized; skipping it
2011-10-23 23:30:20.000 iTunes[272:13a0b]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "AppleLogo" has been previously personalized; skipping it
2011-10-23 23:30:20.000 iTunes[272:13a0b]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "DeviceTree" has been previously personalized; skipping it
2011-10-23 23:30:20.000 iTunes[272:15f0b]: iBoot build-version = iBoot-1219.43.32
2011-10-23 23:30:20.000 iTunes[272:15f0b]: iBoot build-style = RELEASE
2011-10-23 23:30:20.000 iTunes[272:15f0b]: DeviceRequest failed: 0xe000404f
2011-10-23 23:30:20.000 iTunes[272:15f0b]: command device request for 'getenv radio-error' failed: 2008
2011-10-23 23:30:20.000 iTunes[272:15f0b]: radio-error not set
2011-10-23 23:30:20.000 iTunes[272:15f0b]: unable to open device_map.txt: No such file or directory
2011-10-23 23:30:20.000 iTunes[272:15f0b]: <Recovery Mode Device 0x7fc6334aee90>: production fused device
2011-10-23 23:30:20.000 iTunes[272:15f0b]: <Recovery Mode Device 0x7fc6334aee90>: operation 4 progress -1
2011-10-23 23:30:20.000 iTunes[272:15f0b]: bootstrapping restore with iBEC
2011-10-23 23:30:20.000 iTunes[272:15f0b]: <Recovery Mode Device 0x7fc6334aee90>: operation 31 progress -1
2011-10-23 23:30:21.000 iTunes[272:15f0b]: <Recovery Mode Device 0x7fc6334aee90>: Recovery mode succeeded
2011-10-23 23:30:22.000 iTunes[272:1703]: device disconnected (isDFU = 0)
2011-10-23 23:30:22.000 iTunes[272:1703]: _AMRecoveryModeDeviceFinalize: 0x7fc6334aee90
2011-10-23 23:30:27.000 iTunes[272:1703]: device connected (isDFU = 0)
2011-10-23 23:30:27.000 iTunes[272:1703]: iTunes: SCEP 2
2011-10-23 23:30:27.000 iTunes[272:1530b]: iBoot build-version = iBoot-1219.43.32
2011-10-23 23:30:27.000 iTunes[272:1530b]: iBoot build-style = RELEASE
2011-10-23 23:30:27.000 iTunes[272:1530b]: DeviceRequest failed: 0xe000404f
2011-10-23 23:30:27.000 iTunes[272:1530b]: command device request for 'getenv radio-error' failed: 2008
2011-10-23 23:30:27.000 iTunes[272:1530b]: radio-error not set
2011-10-23 23:30:27.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 44 progress -1
2011-10-23 23:30:27.000 iTunes[272:1530b]: requested restore behavior: Erase
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreLogo" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreDeviceTree" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "AppleLogo" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging1" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryFull" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryPlugin" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging0" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryLow0" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryLow1" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RecoveryMode" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "DeviceTree" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBoot" has been previously personalized; skipping it
2011-10-23 23:30:27.000 iTunes[272:1530b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2011-10-23 23:30:27.000 iTunes[272:1530b]: unable to open device_map.txt: No such file or directory
2011-10-23 23:30:27.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: production fused device
2011-10-23 23:30:27.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 4 progress -1
2011-10-23 23:30:27.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 42 progress -1
2011-10-23 23:30:28.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 5 progress -1
2011-10-23 23:30:28.000 iTunes[272:1530b]: DeviceRequest failed: 0xe000404f
2011-10-23 23:30:28.000 iTunes[272:1530b]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-10-23 23:30:31.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 6 progress -1
2011-10-23 23:30:32.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 7 progress -1
2011-10-23 23:30:32.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 8 progress -1
2011-10-23 23:30:32.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: operation 9 progress -1
2011-10-23 23:30:32.000 iTunes[272:1530b]: <Recovery Mode Device 0x7fc634fdeb40>: Recovery mode succeeded
2011-10-23 23:30:33.000 iTunes[272:1703]: device disconnected (isDFU = 0)
2011-10-23 23:30:33.000 iTunes[272:1703]: _AMRecoveryModeDeviceFinalize: 0x7fc634fdeb40
2011-10-23 23:30:38.000 iTunes[272:11203]: received kAMDeviceAttached action, device 0x7fc634fdeb40, AFC error 0XE8000028
2011-10-23 23:30:38.000 iTunes[272:11203]: iTunes: Restore-mode device appeared, device 0x7fc634fdeb40
2011-10-23 23:30:38.000 iTunes[272:11203]: iTunes: Creating restore mode device with usbMuxDeviceID 0X8
2011-10-23 23:30:38.000 iTunes[272:11203]: <Restore Device 0x7fc634e31450>: operation 3 progress -1
2011-10-23 23:30:38.000 iTunes[272:11203]: <Restore Device 0x7fc634e31450>: operation 4 progress -1
2011-10-23 23:30:38.000 iTunes[272:11203]: Supports value queries: 1
2011-10-23 23:30:38.000 iTunes[272:15c1b]: <Restore Device 0x7fc634e31450>: operation 44 progress -1
2011-10-23 23:30:38.000 iTunes[272:15c1b]: requested restore behavior: Erase
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreLogo" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreDeviceTree" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "AppleLogo" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging1" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryFull" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryPlugin" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging0" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryLow0" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryLow1" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RecoveryMode" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "DeviceTree" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBoot" has been previously personalized; skipping it
2011-10-23 23:30:38.000 iTunes[272:15c1b]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2011-10-23 23:30:38.000 iTunes[272:15c1b]: device did not return saved USB log
2011-10-23 23:30:38.000 iTunes[272:15c1b]: device did not return saved panic log
2011-10-23 23:30:38.000 iTunes[272:15c1b]: connected to service com.apple.mobile.restored
2011-10-23 23:30:38.000 iTunes[272:15c1b]: using protocol version 12
2011-10-23 23:30:38.000 iTunes[272:15c1b]: unable to open device_map.txt: No such file or directory
2011-10-23 23:30:38.000 iTunes[272:15c1b]: board config = k66ap
2011-10-23 23:30:38.000 iTunes[272:15c1b]: value query for 'HardwareModel' returned 'K66AP'
2011-10-23 23:30:40.000 iTunes[272:11203]: received kAMDeviceDetached action, device 0x7fc634fdeb40
2011-10-23 23:30:40.000 iTunes[272:15c1b]: recv(35, 4) failed: connection closed
2011-10-23 23:30:40.000 iTunes[272:15c1b]: unable to read message size: -1
2011-10-23 23:30:40.000 iTunes[272:15c1b]: unable to read message from device
2011-10-23 23:30:40.000 iTunes[272:15c1b]: AMRAuthInstallDeletePersonalizedBundle
2011-10-23 23:30:40.000 iTunes[272:15c1b]: <Restore Device 0x7fc634e31450>: Restore failed (result = 9)
2011-10-23 23:30:40.000 iTunes[272:360f]: iTunes: Waiting for post-restore appearance
2011-10-23 23:30:48.000 iTunes[272:1703]: device connected (isDFU = 0)
2011-10-23 23:30:48.000 iTunes[272:1703]: iTunes: SCEP 2
2011-10-23 23:30:48.000 iTunes[272:360f]: iTunes: Restore error 9
2011-10-23 23:48:55.000 iTunes[272:1703]: device disconnected (isDFU = 0)
2011-10-23 23:49:31.000 iTunes[272:1703]: device connected (isDFU = 0)
2011-10-23 23:49:31.000 iTunes[272:1703]: iTunes: SCEP 2