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iTunes 10.5 cutting off music?

I've recently purchased a new Macbook Air and I love it except for a minor issue.


I have migrated from a PC to Mac and everything has gone smoothly so far when setting up iTunes. I had my music library on an external hard drive that was originally hoooked up to my desktop PC. However, this hard drive is not very practical when it comes to portability. So, I purchased a new WD My Passport for Mac. I hooked them both up and transferred all my media from the old drive to the new one. I then imported all the media into my iTunes and chose the new external drive as my download location for new purchases.


However, I have noticed that a couple songs (I haven't listened to all 1100+ songs yet) are cut off. And not just a couple seconds at the end of the song. It's anywhere from 50s - 1 min at the end of the song that is cut off. The song continues to play, but with "dead air". This happens when playing the song from iTunes or my iPod/iPhone.


Today I deleted the songs from the new external hard drive, then hooked up the old one and re-copied them to their directories. I still have the same issue. The interesting thing is that if I play the songs in QuickTime I have no problems. They play through entirely without cutting off. No "dead air".


I'm at a loss as to what this issue could be. I am running iTunes 10.5 (the latest one) and iOS 5 for both my iPod Touch and iPhone. Mac OS X (10.7.2), 13 inch i5 Macbook Air. Any help is appreciated in advance. Thank you for your time and efforts.

Posted on Oct 26, 2011 5:42 PM

Reply
78 replies

Mar 25, 2012 7:19 PM in response to mdloomis

reading your post convinces me that I am not insane; I have to thank you. I am having the exact problem with the same album. I noticed it for the first time last night. I can't seem to replicate the problem with other songs/albums - though I have a pretty large library and I'm too annoyed with Apple and refuse to search through it to in an effort to analyze and solve what I believe is their problem.


I recently moved this library to a newly-purchased Mac Mini and I used a Firewire external hard disk in the process. I can't be sure that the files are not corrupted, but I suspect that they are not. the media portion of a corrupted file would probably not play at all. The metadata seems fine, that is, the song start and end times seem correct. So, I can only conclude that there is a bug that Apple needs to fix!

Apr 1, 2012 4:15 AM in response to ATC_MAC

Mine is doing a similar thing and it has only just happened and nothing has changed about my mac settings and I haven't downloaded anything new. I noticed it after using headphones, when I took the headphones out it seemed to be stuck on mute and wouldnt turn up or down. I restarted my mac and it seemed okay but then when I was listening to a playlist (a playlist I listen to at least once a day) it started cutting off the songs for a few seconds and then would re connect them, as though when you're listening to music in a car using a lead and it cuts out due to a faulty wire, (its doing it right now as I type) I can hear it trying to re connect and then the song carries on.

Right now I am listening to a brand new album, first time listened to and imported into itunes fresh from the case.

This mac is only about 14 months old, I am not happy!

It has only just started doing this and it is doing it non stop! 😟


Please help!

Apr 1, 2012 4:30 AM in response to meganelizabethv

Yours sounds like an entirely different issue. Perhaps you can re-read the other posts on this thread and tell me if you disagree. Your issue seems more like a hardware issue, perhaps with the connector. Apple does some pretty sophisticated things with the volume control when you connect and disconnect headphones. The resultant behavior may be a fault with your machine or it may just be an undersirable behavior.

Apr 3, 2012 5:24 PM in response to ATC_MAC

I'm having the same ridiculous problem. What a pain in the ***. I refuse to go through my 80 gig library and delete songs, and re-import my library. This should be fixed by Apple, not by me wasting hours of my time. Thanks to everyone who has provided possible solutions, but they mainly sound like a waste of time; there should be a much simpler solution.

Apr 3, 2012 5:44 PM in response to AJCLAW

so... what is the process for getting Apple to recognize what is clearly their problem and to fix it? When I've had problems with items I've downloaded from iTunes before, I would report it and they would usually allow me to re-download it. In this case, they've left it for us to sort out since we can go to the cloud to retrieve these assets. What's needed is for them to search our libraries and to detect problems and fix them. One assumes they monitor these forums, but on this issue, I've seen no response!

Apr 7, 2012 9:53 AM in response to ATC_MAC

From what I've seen from different forums, this issue has existed in some form for 3 years now. Apple even posted a solution, if it is only happening on one device-update it to the latest iTunes. As we have seen that doesn't help as iPods are also affected after a sync with the computer.


A solution which is likely for me on this computer is lack of RAM and space for files. Apparently someone found this could interfer with iTunes, which would make sense as was both of the recently purchased albums that are struggling with it's songs. I don't think that's the cure all, but a likely culprit.


Someone else suggested a downloaded program running in conflict and messing with iTunes settings, which means clear your temp file and go through your programs and look for unused programs that don't look important (i.e. email programs when everyone who uses the computer uses webmail). Just use caution in what you remove.


I'm also trying running a full computer scan in case a virus is messing with things. You never know really.


My personal question is to which albums/songs seem to be hit, are they the most recent downloads? Mine are...

Apr 14, 2012 7:19 AM in response to ATC_MAC

I am having this same problem. The way I figured it out before reading any of these posts was I moved the corrupted song to trash, deleting it off my itunes. I then took the song outta the trash and dropped it back into itunes. It then played the entirety. Hope this helps. I have yet to cluster all corrupted songs songs together to mass delete then re-intall. So far, just one by one. But its worked so far. Still discovering which songs are short. (And ******* me off something terrible when discovering this!!)

iTunes 10.5 cutting off music?

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