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Can't edit photo imported from iphone 4S

After importing my photos to my PC (Windows 7) from my iPhone, I'm unable to edit them (for example, rotate, crop). I get the following error "this photo can't be saved because of a problem with the photo's file properties"

I check the properties, but they seem fine - all the right permissions, not read-only etc.

Occasionally, I will be able to edit a photo. Say 1 out of 10 of those imported. I can see no differences between these files.

I've also tried using different photo editors/viewers with no luck.


Any ideas?


Thanks!

iPhone 4S, iOS 5

Posted on Oct 28, 2011 6:15 PM

Reply
248 replies

Apr 10, 2012 12:29 AM in response to lsafley

Thanks for the explanation. I too use Windows Photo Live and was trying to figure out why the photos couldn't be rotated and my search for a solution led me to this site.


The option of using Paint to rotate is too tedious for me especially when I have a thousand plus photos that need to be rotated.


I started off by buying the iPod and went of to buy the iPhone and iPad before knowing of this problem just today when I downloaded the photos into my PC


I would not have bought these Apple products had I knwn this is a problem since, like you, photos and videos are a big thing for me as I don't want to lug my camera and videocam everywhere I go.


Fix this Apple. We are paying good money for your products and should not end up with some junk OS that can't even handle this simple problem of rotating photos.

Apr 10, 2012 2:21 AM in response to Vancety

I tried this free JPEG Lossless Rotator program and found something very worrying.


It works fine if you can rotate the photos. But if the programme doesn't allow you to and you get an "Unable to rotate "IMG_1427.JPG" message your photo "disappears" at is renamed as:


"IMG_1427.JP_" from the original "IMG_1427.JPG" in Windows Photo Live.

Fortunately, I tried a few unimportant photos on the programme before discovering this problem. You still can get the photos back by searching for them and renaming them with the incomplete"JP_" extension ( *.JP_ to *.JPG) extension. But in having to deal with hundreds/thousands of photos, it seems to tedious and risky!


So this solution is definitely out for me. But thanks for the suggestion.

Apr 10, 2012 2:58 AM in response to AppleRC

That's unfortunate AppleRC. I've been using Jpeg Lossless Rotator for months now and have never experienced the renaminf problem you are having. It's still the easiest and best solution for me. Funny how people write on this support thread daily and it appear most have not read the prior posts, diagnosis and solutions.


Despite AppleRC's experience I strongly suggest others checkout the video of my solution to this problem using 'JPeg Lossless Rotator' that I posted several pages back for the easiest solution to this problem - that is, until Apple solves it in a future iOS update.


...Dale

Apr 10, 2012 3:20 AM in response to IT360mk

IT360MK is right.


I just installed and tested a programme that I got for free when I bought my photo scanner several months ago. It is called "ArcSoft Media Impression".


Any photo edits (rotate, crop, etc) made on it is instantly reflected on the Windows Photo Live programme. In fact, all the photos I downloaded from the iPhone to Windows Photo Live which are upside down, sideways, etc appears the right side up in ArcSoft. Editing the remaining few photos taken with the iPhone 4S is not a problem as well and I don't get any error messages as I do on Windows Photo Live.


But the changes I made using ArcSoft to photos taken with my iPhone 4S on Arcsoft is not reflected in Windows Photo Live. Edits to all my other photos taken with my non-iPhone camera are fine though and these changes are instantly reflected in Windows Photo Live.


Not quite sure why this is happening. It is a real nuisance.

Apr 10, 2012 5:56 AM in response to IT360mk

So the problem is okay because Facebook rotates automatically? Has it occurred to you that some people do more than rotate and crop photos and the file being permanently read-only is a hassle at best? How about the fact that I'm actually doing twice as much editing now because absolutely none of the changes I "saved" on my iPhone were transferred?

Apr 10, 2012 10:57 AM in response to ecbtx

I see that most of you are addressed rotate issues but in addition to not being able to rotate and save, I can't edit pictures taken on my iphone 4s at all (crop, red eye, enhance, etc). I tried a photo scrubber/stripper entioned in previous comments but it didn't work. I can't believe after 6 months Apple is still ignoring this issue.

btw - I'm using Windows Live Photo Editor

Apr 10, 2012 1:16 PM in response to janet24

Did you try the JPEG Lossless Rotator program that I discuss and demo in my blog post here?:


http://www.daleisphere.com/easily-rotate-locked-iphone-4-and-4s-photos-in-window s-7-with-the-free-jpeg-lossless-rotator/


I know you want to do more than rotate, but after a rotation I can then easily edit with anything. That said, I can already edit these photos with Paint.net and any number of other apps so long as I'm willing to save to a new file name in a different directory.


...Dale

Apr 17, 2012 3:04 PM in response to erikamroy

erikamroy wrote:


Not going to read through all 10 pages, but I found that if you open the pictures with Microsoft Office Picture Manager (instead of Windows Photo Viewer) there are no issues with cropping/rotating/saving the image.

I can confirm that this works. Photos which can not normally be rotated or tagged using the right click method, once rotated within Microsoft Office Picture Manager are then able to be rotated and tag as usual.


This has seemed to solve most of the problems I had been having, so thank you. But still find it annoying how after editing photos on the iPhone though the native photo app, once transfered to PC all edits revert back to original. The only fix to this that I have found is emailing the edited photos to myself, which sends the edited versions rather then the unedited version.

Apr 23, 2012 9:29 PM in response to Hoffffy

As mentioned before, the real problem is corrupted XMP data within the image.


When I extracted the XMP XML I found whitespace characters AFTER the XML. MOST standard XML parsers will throw a 'Content found in Trailing Section' error when this occurs.


to FIX the issue I wrote a small jPeg XMP XML Trimmer utility which removes the whitespace from the end of the XML file. The source is freely available on google code at the link above. If you're interested in using it feel free. If you're interested in using it but feel uncomfortable with command line utilities let me know and I may release a UI based version.


Hopefully Apple fixes this so it becomes a non issue in the future but for now, stripping the whitespace from the XMP block within the image is the safest & easiest solution despite the numerous work-arounds posted.

Apr 29, 2012 3:56 PM in response to ecbtx

This discussion has been very helpful to me over the last few months. The work arounds listed allowed me to do what I need to do with the photos however, I just wanted it to work like it used to with my iphone 4. I went to the apple store today, of course, they had no idea what I was talking about.


In desperation, I went home and restored the factory settings and then reloaded my phone from the back up. IT WORKED! The pictures now import perfectly and I am able to edit through my regular photo editor.

May 8, 2012 6:57 PM in response to ecbtx

I didn't read all the pages, so this might have been mentioned already. What I have found that works, is to rotate it twice so it is upside down, then save it. Then rotate it twice again so it is right side up and save it. Then you can edit the picture on the computer.

Can't edit photo imported from iphone 4S

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