Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't edit photo imported from iphone 4S

After importing my photos to my PC (Windows 7) from my iPhone, I'm unable to edit them (for example, rotate, crop). I get the following error "this photo can't be saved because of a problem with the photo's file properties"

I check the properties, but they seem fine - all the right permissions, not read-only etc.

Occasionally, I will be able to edit a photo. Say 1 out of 10 of those imported. I can see no differences between these files.

I've also tried using different photo editors/viewers with no luck.


Any ideas?


Thanks!

iPhone 4S, iOS 5

Posted on Oct 28, 2011 6:15 PM

Reply
248 replies

Feb 12, 2012 2:28 PM in response to ecbtx

Just transfer all the pics you took to a a file in windows and open the file in using Windows Office Picture Manager. Choose to see the folder in "thumbnail view" the little box with 4 little rectangles on it right under the Shortcuts menu command. You will then see all the pics in the folder. Now you can individually rotate pics or highlight a bunch of them and rotate them at once using the rotate button up on top. Its a button with too little triangles on it. One of the triangles is laying on its side. Then hit "save" and voila! All your pics are now saved right side up!

Feb 18, 2012 5:31 PM in response to Jcaban

jcaban - this IS the answer, THANK YOU. Right click and "open with" Microsoft Office Picture Manager. Just open one picture and it will let you edit all the pics in each file. Much better than what I was doing - opening one pic at a time with photoshop elements! It's ridiculous that we should have to do this, but it's so far the best solution I've seen.

Feb 19, 2012 9:12 AM in response to constfrommi

If you follow these instructions you won't have to make the changes one pic at a time. Just transfer all the pics you took to a a file in windows and open the file in using Windows Office Picture Manager. Choose to see the folder in "thumbnail view" the little box with 4 little rectangles on it right under the Shortcuts menu command. You will then see all the pics in the folder. Now you can individually rotate pics or highlight a bunch of them and rotate them at once using the rotate button up on top. Its a button with too little triangles on it. One of the triangles is laying on its side. Then hit "save" and voila! All your pics are now saved right side up!

Feb 19, 2012 9:13 AM in response to Min-

Just transfer all the pics you took to a a file in windows and open the file in using Windows Office Picture Manager. Choose to see the folder in "thumbnail view" the little box with 4 little rectangles on it right under the Shortcuts menu command. You will then see all the pics in the folder. Now you can individually rotate pics or highlight a bunch of them and rotate them at once using the rotate button up on top. Its a button with too little triangles on it. One of the triangles is laying on its side. Then hit "save" and voila! All your pics are now saved right side up!

Feb 19, 2012 9:46 AM in response to Jcaban

Joe, as with the Microsoft forum you appear to be accidently posting the same answer multiple times in this one support thread. I count four near identical posts by you in this thread alone.


As I asked in the Microsoft support site, what is 'Windows Office Picture Manager"? Is it something you have to download? Do you need to own Office 2007/2010 to access it? Is it free? Where do you get it?


I don't see how your multi click load into an app, then rotate, then save approach is easier than the free JPEG Lossless Rotater (JLR) that I suggested above. With JLR you don't have to load your pictures into any app. It's integrated right into the shell. Just right click on the image (or group of images) you want rotated in windows explorer and 'poof' its/they are rotated. Easy as pie - with no loss of quality. If my recollection is correct, rotating within Windows Photo Viewer results in a substantial loss in image quality. You'd want to be sure that rotating in Windows Office Picture Manager doesn't also reduce the picture quality (you can check that by looking at the file size before and after rotation to see if the file size has changed much).


...Dale

Feb 19, 2012 10:18 AM in response to Dale Dietrich

that's the beauty of it- You don't have to load pictures to any app. You can open them up using the program from the folder you downloaded them to from your Iphone or Ipad. You are rotating them on a windows based PC not an iphone or ipad. Windows office picture manager came with Windows Vista on my old HP pc. Microsoft Picture Manager is installed with all Office Suites and can be used on individual images.I helped all my friends with this fix and if you're not familiar with metafiles or any other IT stuff this is the easiest way to fix all your pictures and save them right side up without going individually picture to picture. Go to your folder with the pictures in it, right click and then go to "Open with" "Windows Office Picture Manager". The pic now opens with that program. when you click on view thumnails you then see all the pics in the folder across your screen and you can click one or multiple pictures flip them right side up, hit save and your done! It saves all edits to the picture and saves all changes in Window photo gallery. http://office.microsoft.com/en-us/help/about-picture-manager-HP001001721.aspx

Feb 19, 2012 10:44 AM in response to Jcaban

[I updated this after reading Joe's response in another forum re: the potential image quality loss issue]

I don't get it Joe, you said that 'you don't have to load pictures to any app' then you go on and say you need to open them with Windows Office Picture Manager (WOPM) then manipulate it inside that app. Also, I doubt many people with have that app. And, I am still concerned that as with other windows rotation tool, it will do the job but with a loss of picture quality. With JPEG Lossless Rotater (JLR):


- you don't have to first run JPEG Lossless Rotator - it's built into the Windows Shell

- you navigate to the picture directory with Windows Explorer just as you are proposing with WOPM but then you DON'T have to open them, you just right click on them to rotate - much simpler than your approach; and

- you don't lose any picture quality.


Based on how I understand your approach, my suggestion is easier, can be donw with one or dozens of photos at the same time, takes less steps and doesn't result in image quality loss.


The only benefit to your approach seems to be if you already have WOPM then you won't need to download the free JLR. But even if I had WOPM I'd still prefer my method since its easier.

Feb 19, 2012 10:47 AM in response to Dale Dietrich

Well you do have to open the pictures with a program on windows based PC. All you're doing is opening the pictures using Windows Office Picture Manager instead of photo gallery or photoshop or whatever other program is out there. I'm sure your fix is good but I am an average user. I don't know anything about shells and all that stuff. WOPM comes free with all office suites 2003 n up. When you click on the link I attached you can see that.

Feb 19, 2012 10:47 AM in response to Jcaban

Then take a look at my blog post and the video I did of this Joe:


http://www.daleisphere.com/easily-rotate-locked-iphone-4-and-4s-photos-in-window s-7-with-the-free-jpeg-lossless-rotator/


You'll see in an instant what I mean and how it works and how its easier. My post is written for average people to use and understand. It's as easy as pie. All that 'integration into the shell' means is that when you right click on the image (or images) when looking at it/them in Windows Explorer, you'll have two more options to choose from on the menu. click on rotate left or rotate right and you are done. You never have to actually run JPEG Lossless Rotator or open your images in it etc. Again, if you look at the video you'll understand in a minute or two what I mean and how easy it is.

Can't edit photo imported from iphone 4S

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.