Poor Customer Experience - How to Report It?

Apple does not monitor these threads in any organized way; there are just too many new posts made every day. If you want to comment to Apple, the best way is through their feedback pages:

http://www.apple.com/support/feedback/

You can also call the tech support number and ask to speak with someone in Customer Relations, but since you're not looking for resolution for an existing problem, that's probably not worth your time. I would suggest that a single mistake, irritating and inconvenient as I understand it was, by a single tech support agent should not be considered to be a major breakdown in Apple's support system but rather what is almost certainly was, a single oversight.

Regards.

I would just like to express how irritating it is that the rep or "genius" that assisted me this afternoon wasn't willing to take the time to look at my phone and it's specific issue and instead prompted an reset to default settings. As it asked for my password he asked me to put the password in. Before doing so I asked him what was going to change when we did this, he assured me that nothing would be deleted, when I asked him what settings I would have to put back in place to get it to the way I have it now, he said, and I quote..."only the wifi password."

First of all how would he know this was true without seeing what settings were going to be changed.

Second, of course it was not true, as soon as my phone came up, the background picture was a default...he then said..."uh, oh yeah...also the background picture will go to default."

I asked him if he hoped that resetting my defaults would correct the issue I had come it with. He said that he did not believe that it would correct it. I asked him why he did it then, and he didn't give me an answer, just moved on. As it turns, out I am having to discover all kinds of things that this little genius' automatic check the block action of "reset" did and try to configure my phone back to functional. Unacceptable. The solution is spending just a little more time and care with the person who has spent the money to have this service provided in that manner.

Apple support has not been what I would call "service" recently. I have called in and spoken with customer support and have been told completely wrong info...like they cannot help me with a Apple Numbers App issue because it was a third party app. I said it was an Apple app, and that it said so on iTunes, she said I was wrong and needed to contact the makes or the Apple Numbers App...I laughed and said I did, it's you guys. She then asked if there was anything else she could help me with.

Apple has definitely lost my excitement and enthusiasm. Get it sorted out guys.

For feedback to the retail stores: http://www.apple.com/retail/feedback/

I am in a similar situation where I have been really burned by Apple's lack of customer service.

I have an issue that has not been solved for three weeks now and every time I email the three consultants who have given me their email, stating they were taking control of the case, I have had no reply.

The feedback page is dreadful. It only allows a small number of characters. I have also asked them to email me on how to get in contact with them and yet no answer.

I need a direct line to someone who can get their act together and do something, including accepting a huge complaint and responding appropriately to it.

For comments or concerns you can contact them here http://www.apple.com/retail/feedback/. If you want a more direct approach and quicker results I would suggest going back to the Apple retail store and asking to speak with a Manager in charge and discuss your experience with them further. This may just be a oversight as varjak paw said but if you feel it was neglect on the genius's part then i would feel free to contact the manager and he/she would love to here your feedback to better there customer support.

Good Luck