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iPhone 4S ios5 Stuck on "waiting for items to copy" while Sync

A brand new iPhone 4s 2 days old. SYNC hangs on the last step of syncing and says "waiting for items to copy" and it looks like it is working but it does not respond. Tried Wired, Wireless, same thing...

iPhone 4S, iOS 5

Posted on Nov 1, 2011 12:48 PM

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19 replies

Nov 3, 2011 9:54 PM in response to Alex Hare

Just found this thread, which may help...


https://discussions.apple.com/thread/3391000?start=0&tstart=0


I unchecked the "voice memo" option under the Music settings. I also had to make sure that the external drive my iTunes library is on was actually mounted (turns out it hadn't been when I tried this earlier). It's mounted now and it looks like items are actually syncing.


Good luck!

Nov 8, 2011 1:13 PM in response to Mike Geiger

Hi Mike,

I've had the same problem with my own 4S. I had the, "waiting for items to copy" and "waiting for changes to be applied" problem when trying to sync with iTunes.

I think I may have found a possible solution for you. The problem was driving me crazy and I was debating about doing a full factory restore. Before doing that I decided to have a look through the sections listed under Devices when syncing my iPhone. Anyway, under ringtones I found a ringtone with an exclamation mark next to it in the listing. So I deleted it and re-synced my phone. Everything synced fine. It added it back in to the listing with a sync symbol, so I just unchecked it and synced again for good measure. Everything seems fine now.


So it maybe worth while going through the various listings, (Music, Movies etc), and have a look for the exclamation mark.


Hope this helps.

Nov 9, 2011 7:37 AM in response to julianry

Julianry, how did you delete the ringtones with exclamation points next to them? I know that sounds like a stupid question, but when I click on them, it doesn't give me the option to delete, not right click or left click, only information about the artist and ratings and info...

I unchecked sync ringtones, and all of them disappeared except these 2 with the exclamation points, and I just can't get them to go away! Is there any way to delete ringtones from the phone itself? I haven't figured that one out either...

Nov 9, 2011 8:11 AM in response to mvb2717

Hi mvb2717,

Hey it's not a stupid question, so no worries.

I'll give you a break down of what I did and hopefully that'll help you solve the problem 🙂


Connect your iPhone with the USB cable to your PC/Mac.

When itunes opens make sure that your phone appears in the Devices section on the left hand side.

It should say the name of your iPhone, battery symbol and sync/eject symbol.

Underneath that there should be a list of sections Music, Movies etc and one of those should be ringtones.

Left click the ringtone listing. This will bring up the ringtones you've downloaded in the main pane.

Select the ringtone with the exclamation mark by left clicking, then right click to bring up a small menu. One of the options will be delete.

Delete the ringtone and then go to the file menu and sync your iphone. When i did this it removed the offending ringtone from my phone. Now go back into the ringtone section and you might find the ringtone is back in the listing with a sync symbol next to it. Select and right click and choose uncheck from the options then re-sync. You could try just unchecking it right from the beginning I just wanted to get rid of the ringtone. As for getting rid of the ringtones from your iPhone this should do it. You couls also go to your ringtones section in the general settings, (sounds), and left swipe them. This should bring up a delete button in red, hit delete.

Any way this is how I did it on my PC and everything syncs fine now.

Hope this sorts things out for you. Don't hesitate if you need any more help. Cheers. 🙂

iPhone 4S ios5 Stuck on "waiting for items to copy" while Sync

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