problem while trying to use canon lbp 3050 help me please

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Level 1

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problem while trying to use canon lbp 3050 help me please

Dear all,

I have a problem while using my Canon LBP 3050 printer for my Mac OS X ver 10.6.8

I already install the programme and add new printer into my system preferences , there is a connection to the printer Canon LBP 3050 and the programme installation is working, I think because there is no warning "unsuccesfully installment" .

But when I started to print , no respon at all but the printer status monitor showed that my printing job has been done. no pending works there.

so can you help me to solve this problem?

thank you in advance

MacBook Pro, Mac OS X (10.6.8)

Posted on Nov 3, 2011 10:29 PM

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Answer 1

PAHU

Level 6

16,723 points

Nov 4, 2011 12:53 AM in response to cynthea

Based on what you have written your setup sounds correct and the Mac and CAPT software believe the print job has completed successfully. So at this stage I can only suggest that your turn the power off to the printer for about one minute and then turn it back on again.

If that does not help you then can you reply with the version of CAPT driver you are using. This can be found by opening Print & Fax, selecting the printer and then opening Options & Supplies. Then under the General tab will be the version.

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Answer 2

Alexandre

Level 3

854 points

Nov 4, 2011 1:08 AM in response to cynthea

Good morning,

have you tried to download the latest Canon drivers? Give that a go and see if that makes any difference.

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Answer 3

cynthea Author

Level 1

0 points

Nov 4, 2011 1:50 AM in response to PAHU

Thanks for your respons.

I tried your suggestion and I relieve that it works. thanks.

but… there is another problem again …

why the result of the printing is just the up side. so the bottom side disappear. I already make sure that the ink is new.

I try to put it off and try again and again and… the result is still the same. print the up side only (just the first line from the whole document).

this is the driver version : 3.30

Here is the driver that I downloaded

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDkwMDAwNzcyMjEw&cmp=ACB〈 =EN

i think this one is the new one , isn't it?

I'm waiting for your respon again...

thanks a lot

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Answer 4

PAHU

Level 6

16,723 points

Nov 4, 2011 2:33 AM in response to cynthea

Your problem is a known issue with the v3.30 driver. Canon released the v3.31 CAPT driver to fix this problem. And just very recently Canon released the v3.40 CAPT driver. So I recommend you remove the current printer in Print & Fax and install this v3.40 driver.

Here is a link to v3.40

http://support-au.canon.com.au/contents/AU/EN/0100359005.html

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Answer 5

cynthea Author

Level 1

0 points

Nov 4, 2011 6:16 AM in response to PAHU

thanks...

finally I can use my printer 🙂

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