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Level 1

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FaceTime sound stops working while talking

Hello, This is either a driver or Facetime software issue. I have a 2011 15" MacBook Pro running latest snow leopard and it consistenly cuts off microphone a few minutes into the conversation. So we talk fine, and then a few minutes later I no longer send sound to the other person. Image is fine and I still get their audio. This is regardless of the other person's device. It could be an iPhone 4s, or another MacBook Pro. Haven't tested the iPad - I don't have one.

Also, other bugs with facetime are:

- when you call someone they don't get notified of an incoming FaceTime call (tested on multiple wifi networks, all with uPnP and QOS)

- when someone calls you, it only rings for a split second and then stops before you get to answer. The other party has called you for the past minute or so before it flashed on your screen.

- on a MacBook Pro, the microphone has noise cancelling features which ruin the conversation on a random basis. Words get chopped out. If you turn off noise cancelling it does not chop words up as much, but as soon as the person is a little farther away from the mic it no longer sends audio. As if noise cancelling stays on regardless. This does not happen on a 13" 2011 MacBook Pro with or without noise cancelling on.

- Once the sound goes off on a MacBook Pro, you have to kill FaceTime and restart it go get the sound work again.

Should I just forward this as feedback to Apple? I know the usual ... fix permissions, reinstall software, trash preferences, backup and reinstall OS... So if anyone knows what's going on outside of the alredy stated obvious fixes, please let me know.

Thanks

Posted on Nov 4, 2011 8:11 PM

78 replies

babs1983

Level 1

0 points

May 26, 2014 7:28 PM in response to broadway al

Hi Broadway al, I think your rght the original problem has morphed but everyone is experiencing the same issue. They are using facetime on any pple device and the person they are facetiming cant hear them when they are talking.

I agree with you, i doubt it is the ISP but unless we definitely rule it out, how do we know. Partly why i think it could be the ISP is that if I use my regular data plan on my iPhone then i dont have the issue on facetime. If i use the wifi at work then i dont have the issue. Its only since i have been here and using the xfinity triple play plan that i have this issue. I didnt even have it in my last apartment which was Comcast too. But where else does this point? If it works sat in my building but using LTE and the people i am facetiming can hear me then surely its not the app?

I know all these people are probably having different issues but i really just want to get it solved.

Jan 29, 2015 12:19 PM in response to TiGPS

Same problem here iMac with 10.6.8.

juanfal

Level 1

9 points

Sep 27, 2015 9:17 AM in response to jonnytoto

Using FaceTime 3.0 on a Mavericks 10.10.5, a video conversation between two MBPro Retina 13', it has been impossible… after clearing any possible cause of problems: Wifi ac with Apple Extreme at one side, and Ethernet at the other… Every time one of us started talking the other couldn't be heard until you finish and leave a small lapse of time quiet. Then the other could start and be heard just from their beginning. Changed to Skype, no problem at all. Yes, double bandwidth with Skype (near 300Kb up and down and 50% of CPU) ok (instead the 120Kb up and down and 10% of CPU with FaceTime), but the conversation with FaceTime was really uncomfortable due to this stupid problem. Someone has told me can be noise-cancelation, but there were only Macs involved. I don't understand Apple is still having issues with this.

FaceTime sound stops working while talking