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Level 1

15 points

Latest Java update broke Juniper Network Connect VPN client

Updated OS X Lion (10.7.2) with the Java update from Apple via Apple's network update tool last night. It broke the Juniper Network Connect VPN client application. Someone is also reporting that the Java update on 10.6.8 also broke this. I've confirmed on two different Lion macbook pros. Behavior is:

Network Connect starts up and is able to contact the remote server. It accepts my login credentials and passes the host check that our servers do, but instead of then providing our usual prompts/links window to select VPN, etc., the Network Connect window gets put behind other windows and returns to the prompts for login credentials.

I can also confirm that launching from the web portal rather than the local installed Network Connect client works, So, I have a workaround, but the Network Connect functionality is currently broken by the Java update.

The Network Connect log file is indicating a bus error core (signal 10):

20111109211957.478201 Network Connect[p376.t519] DSSignalProxy.panic caught signal 10 (DSSignalProxy.m:205)20111109211957.478225 Network Connect[p376.t519]

DSSignalProxy.panic relaunching /Applications/Network Connect.app/Contents/MacOS/Network Connect for crash reporting

(DSSignalProxy.m:228)20111109211957.569315 Network Connect[p451.t2307] NCController.info -applicationDidFinishLaunching: Network Connect 7.0.0 (16007)/Version 10.6.8 (Build 10K549)

starting (NCController.m:98)20111109211957.584125 Network Connect[p451.t2307] DSLoginWindowController.info -windowDidLoad setting user-agent to Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en)

AppleWebKit/6534.51.22 (KHTML, like Gecko) Network Connect (like Safari)/16007 (DSLoginWindowController.m:105)

Posted on Nov 10, 2011 9:45 AM

24 replies

etkal

Level 1

24 points

Feb 10, 2012 2:45 PM in response to solefald

Couldn't the OS update include a Java update? That's what I was hoping for...

solefald

Level 1

110 points

Feb 10, 2012 2:49 PM in response to etkal

That would make no sense, really. Java is a separate product, developed by another company and on completely different release schedule. Why would Apple roll it out as a part of OS update? They have never done that before, so I assume they will not start doing it now.

kellyfj

Level 1

4 points

Mar 27, 2012 6:49 PM in response to openthreads

Bump, I am experiencing this also

Invalid memory access of location 0xc002896c eip=0x9b2e1d47

I have no workaround and did not use TimeMachine so my only solutions are

1) Wait for a fix

2) Reinstall Lion from scratch and spend 2+ days setting up my environment again.

May 2, 2012 11:32 AM in response to openthreads

Don't know if this is the same problem or just similar. After some problems earlier the SSL VPN is logging in OK and working fine until it gets to a remote timeout -- I've asked my sysadmin to increase the timeout period in the meantime!

After a timeout I can't restart the VPN and there's a lot of network activity going on as well as the Juniper debug log filling up fast. At first the only solution seemed to be to restart the Mac but then I spotted that Host Checker is the badly behaved process so I can force quit that to get going again.

I'm wondering since this is a fairly recent problem for me whether this has been broken by one of Apple's recent Java updates -- I have the most recent 1.6.0_31

etresoft

Level 8

46,560 points

May 2, 2012 12:34 PM in response to pli_selon_pli

pli_selon_pli wrote:

I'm wondering since this is a fairly recent problem for me whether this has been broken by one of Apple's recent Java updates -- I have the most recent 1.6.0_31

I am pretty sure it is a Juniper problem. I have heard reports from some people that a slightly newer version than my 7.1.0 (19243) may work. I won't know until they update the gateway, which they aren't planning on doing anytime soon. To make matters worse, IT found out about Flashback and made me upgrade. Now Juniper Network Connect only works from the VPN web page. Juniper is just typical flaky corporate software. The open source TunnelBlick is flaky too. The only VPN that I have had zero trouble with is the built-in VPN from Apple. Go figure.

May 2, 2012 2:14 PM in response to etresoft

Thanks etresoft. I guess I'll just have to live with it until Juniper and then my IT get things sorted out. At least I found the least troublesome way to get out of it.

May 9, 2012 5:43 AM in response to openthreads

A bit more information. After using Juniper briefly last night I logged out properly and put the Mac to sleep. I noticed well into this morning that something was really hogging my data and after looking at logs found that it was Host Checker again. It is refusing to let go whether properly logged out or timed out.

I'm running the latest version of Java from Apple so this seems to be something that Juniper needs to fix. I'll ask my IT Support to register it with them.

etresoft

Level 8

46,560 points

May 9, 2012 6:04 AM in response to pli_selon_pli

Sometimes Juniper has locked up my machine to the point where it needs a hard reboot.

Loner T

Level 9

59,471 points

May 25, 2012 9:31 AM in response to etresoft

In my case, 'Enable applet plug-in and Webstart applications' fixed the issue.

OS X v 10.7.4, Java 1.6.0_31-b04-415, MBP 15-in Mid 2010, Juniper Network Connect 6.5.0.

PS: Safari 5.1.7 (7534.57.2) works but Firefox 12 and Chrome 19.0.1084.46 does not work.

Latest Java update broke Juniper Network Connect VPN client