"Unable to verify account information" trying to use Hotmail on iPhone 4 with iOS5

Hotmail was working just fine on my iPhone until I backed up to iCloud for the first time. I found another Apple discussion about this issue where iCloud features as the main culprit in error messages regarding an incorrect Hotmail password or unverifiable account information. Some people were advising deleting the iCloud account, resetting the network, and opening an iCloud account again without syncing calendars and contacts. Because Hotmail is my least important email account, I just opted to remove it from my phone altogether, and I'll check it via a browser as needed. The above password truncation advice doesn't apply to me because my password is ten characters in length. I don't need to write a haiku every time I have to enter my password. 😝

I have a White 16GB iphone 4S and Hotmail worked fine the first day I started using the phone. Out of the blue yesterday, it game me the error message just like in the topic of this thread.

1. I tried logging on to hotmail on Safari on the phone and it did not work.

The screen then lead me to to changing my password.

2. I changed my password (small letters and numbers. no special characters but it was 14 characters long) to a shorter 8 character password same style (small letters and numbers only)

It now works. I also deleted the account on the phone and intorduced a new one. I hope it helps.

I just wanted to also verify that i had the same issue with the IPhone 4S IOS5, and fixed the issue by shortening the password.

Yes..

Thanks Shahriar11

I just change my password without upper case (normal password) and it did work 🙂

Yes ! Thanks... No need to change the password... just enter the first 16 characters.

read all your comments but this hasnt helped me, my hotmail on my laptop went off 2 days ago and this made my iphone 4 hotmal go down, my hotmail on the laptop has since sorted its self out (hotmail problems) but iphone didnt, i have dont the usual, switched off and on and i have deleted the account and re installed it, my password is only 8 characters in length, lower case and numbers and it will not workso i am at a total loss, dont know what to try next and dont really want to have to change password unless no other option as have probs with my memory!!!

can someone plz help 😕

The issue is with your hotmail account. Just sign in to your hotmail account on the computer and then goto account settings and then security info and delete any phone number's and alternate email address and then setup your account on the phone again. reset your phone. issue will be resolved. After setting up your email account you can reverse the changes made to your hotmail account on the computer. TRY IT. IT WILL WORK IF YOU ARE GETTING INCORRECT USERNAME OR PASSWORD error.

Regards,

Noel Carson

I had the same issue after I switched to Outlook from hotmail. Finally I looked at my Microsoft acct. I had set up 2 step verification, & my ipad & iPhone couldn't take those. I went to my Microsoft account settings, clicked on security info, then app passwords--where it reads that some apps don't support security codes. Then I clicked on create a new app password. It gave me a lengthy one to use instead of the one I have & it worked!

Hope this helps some of you.

i've try your solution

it's work

thank you much.

Finally I have reset my hotmail account on my iphone 5 and Ipad.

Basically I had to delete my phone number from my hotmail account in the account settings. I had to do this via laptop - Can't do it using your phone or IPAD!!!)

APPPLe you need to put this on ur website to make it easier for all!!!!

Special Thank You Noel. I had a ticket open with Microsoft and after 2 weeks they were still unable to resolve my problem. Your fix finally resolved my problem. 🙂

Its simple... all you have to do is log on to your hotmail account on a computer.

Click security info.

Switch off- two-step verification.

This stops the need to verify...but may leave your account vulnerable... my suggestion- use a complex password!

Easy!

Let me know if this works.

No need to turn of two-step verification or delete and remake your accounts or anything like that. By doing that you are simply reseting the two-step verification to 'off'. I would advise against that entirely (two-step verification is fundamentally more secure than having a complex password).

Use 'app passwords': Account Settings>Security info>Create new app password

Then it is simply a matter of using this generated password in place of your actual password for your account when signing into Mail when you create the account in iOS.

I've had the same issue cragget. The problem I had was that I had two stage security enabled on my Microsoft account. Once it was disabled I had no problems.

First I deleted the account from the mail accounts

Did a hard restart for good measure

Logged into my Microsoft account through safari and disabled two step security.

Went into the mail accounts and entered the outlook.com account info and it worked

Hope it works,

Cheers

I had the same problem...

Found out it is because I use the two step verification process by Hotmail (which still doesn't deter someone from being able to hack your email).

Anyhow, the steps I took:

1) Go to your Hotmail account on your desktop computer

2) Under your name (top right corner), click on it and click on Account Settings

3) Click on Security and passwords (second option down on left hand pane)

4) Enter your password (if necessary)

5) Click on "Create a new app password" - half way down the screen

App passwords

Some apps and devices (such as Xbox 360, Windows Phone, or mail apps on your other devices) don't support security codes for two-step verification. In these cases, you need to create an app password to sign in. Learn more about app passwords.

Create a new app password

6) It will generate a password for you - enter this password in your iPhone as your Hotmail password

That is it. Alternatively, you can turn off the two step verification and it should use your regular password.

Hope that helps.