1st Gen Nano Recall Notification

Other than one person here who reported getting a 1G nano back, everyone else in the US has reported getting silver 6G nanos as replacements.

No. Apple is sending iPods Nano 6th generation only for replacement. It's impossible to received a first generation iPod...

Any idea how long it takes to get the replacement? I mailed mine to Apple in early November. The repair status currently says "January 6, 2012: Product replacement pending"

I've been without my Nano for almost 4 months!

Have others had to wait this long?

I mailed mine in at the end of Dec and it's been stuck on 'Product replacement pendng' since January 11.

Just my .02.

There does not seem to be any rhyme or reason with respect as to when the replacement unit is shipped. I sent in two for repair, the first arrived on 01/07/12 and is still "pending replacement" while the second arrived on 01/21/12 and its replacement has just shipped on 02/10/12!

I mailed my ipod in on Jan 13 to an IL location and received the relacement from a PA location exactly one month later. I also received an e-mail with the pending shipment notice and tracking number. That was a good thing since the Fedex package requires a signature at delivery. Thanks Apple, I think this was handled very well and I love the upgraded ipod.

Same here! Sent mine in Nov. 14 and it's still in the first phase! I've finally given up and am calling them. ;(

They've pretty much told me that I have to call back tommorrow with a case number and have them figure out where my nano went. Ughh I've been without my Ipod now for 3 months. My 1st gen nano was in awesome shape. I'm really regretting sending it back now.

My nano has finally been shipped out with UPS (UK) after 8 1/2 weeks since receieved - a shiny replacement nano, but it sure did take a long time! 🙂

It's supposed to be six weeks from the date they mark it as receieved - for most people it's six weeks to the day.

Now UPS has to do an investigation before I can get my Ipod and report to it to Apple. This is getting rediculous, but at least I know it wasn't Apples's fault.

It looks like they did the investigation. Sounds like someone has a new stolen Nano. The good news is that it's documented that you didn't get the delivery. You'll get another one sent, hopefully soon. Sorry this happened. :-(

January 7, 2012: Product received

January 7, 2012: Issue identified

Status:

February 18, 2012: Replacement Product Shipped

email from Feb-18, confirmed I'm due to get 6 th generation silver, shipped via FEDEX 2 days.

Steve, it's Feb. and you still haven't called? How foolish is that? Instead of whining on the board, spend your time more productively on the phone. Just bring something to keep you busy and call. I had a more complicated problem (somebody had claimed my serial number!) and I still think I was done within 20 minutes of punching in the number.

So I'm looking at a 12 week turnaround time to replace two broken iPods. Ridiculous.

They were broken and unusable. You are getting 2 new ones. The turnaround is hardly an issue.

That said, it does seem that you have ended up in a queue cesspool. My first two Nanos (sent in Nov.) arrived 32 days after Apple received the old ones. I had another Nano received at Apple on Jan. 5 and I've now been notified that my replacement was sent on Friday (approx. 6 weeks). I would recommend calling the Apple service number and ask if you were dropped from the queue somehow. It doesn't seem reasonable when most are receiving their replacements in approximately 12 week from receipt by Apple and you haven't received yours.