1st Gen Nano Recall Notification

I bought the 1st gen ipod nano when it first came out in US but now I'm no longer staying in US.

Any idea how i can get my ipod nano replace outside of US ??

I recieved an Email on 2012-01-28 that your service request has been completed and your IPOD NANO shipped on the 201-01-27. Even gave me the serial number but still no sign of my replacement yet ?.

Tracking number has not been activated yet. Over three months since i sent my old IPOD which worked perfectly OK and no replacement. Thanks APPLE.....!

A friend of mine has my 1G nano. She paid someone to have the battery replaced on it a few months ago because it was no longer holding a charge. I would think would make it ineligible for the recall, but I just want to make sure. Can someone confirm/deny this?

Any Help ?
Reported to replacement iPod on March 7, I got a box on March 9
the same day I sent the iPod (I have confirmation) , the Apple website still show the box is sent, what does it mean? did not get my iPod? do i should call them ? i think should be something like - Ipod recived etc.

There was a section of the ups form which you were to keep, with a tracking number. So you can track the parcel. Apple would update their records to received if they have it. Start with ups and if it has been received by Apple then call them. The whole process should take less than 2 weeks, as per my transaction anyway

in UK just post office nor UPS

How are people getting the recall website to work? I just found out about this recall, created an apple id, log in, go to the nano recall page, choose my country, enter the serial number, have to log in again 2 more times, only to end up at some USB plug recall page.

if you are having issues using the web page you can also call apple to set up your replacement 1-800-275-2273

I sent in a request last Monday and my status as of today is still "unavailable". In the past, I've recieved an empty Fedex envelope 1 or 2 days after I sent in my request. Is anyone else experiencing this delay or should I contact Apple? Thanks!

I can’t assume to know specifically why someone would be having a problem with the recall. All I can do is state my case as proof that they are in fact doing something and getting it done with some people as of today’s date. I sent my request in around 4-29-2012 and got my FedEx envelope less than 24 hours later. It took 2 days (each) shipping there and back plus 2 days at Apple. All said and done I had my replacement in a week total.

The replacement is a silver 6g nano 8 gig with the serial number linked to a manufacture date of 2-7-2012, and it is one of 3000 in a production. I would assume that it is new because of the manufacture date. I would suggest to keep an eye on it with the shipping tracking number, Apple’s repair status web page and to contact Apple directly if you are failing to receive any product or updates. Wow, some folks are still waiting after numerous months!!!!

Well, I'm one of the still waiting... See this:

Repair Status

1. Step 1 Request

   November 18, 2011: Service requested

2. Step 2 Service

   Diagnosis pending

3. Step 3 Return

   Product replacement pending

I call Apple on December, because never received the box or whatever they send in order to send back the iPod. Then Apple (not me) opened a new request, and email me instructions to send my iPod. See:

Repair Status

1. Step 1 Request

   January 30, 2012: Product received
   Shipped via UPS with tracking number XXXXXXXXXXXXXXX

2. Step 2 Service

   January 31, 2012: Issue identified

3. Step 3 Return

   January 31, 2012: Product replacement pending

I call Apple yesterday, and guess what... The person on the phone said that they didn't send my replacement because "I didn't call again Apple"... Can you believe that? I HAVE to call in order to receive my replacement??? Apple, I hope, will send the iPod next week. But, and this is weird, they opened a new request, as I never send nothing to them and I received an email with the well-know instructions. See:

Repair Status

1. Step 1 Request

   May 8, 2012: Service requested

2. Step 2 Service

   Diagnosis pending

3. Step 3 Return

   Product replacement pending

Tell me if this is what we can call a "good service"... I open the first request, Apple two and still waiting.

You can imagine what do I say if somebody ask me about Apple's customer service...

Message was edited by: Sozinho

<Edited by Host>

well it took a lot of bit--ing and moaning but too my heart attack surprize Apple came thur. today my New ipod 5th gen came via feddex i had put the 6th gen in the box the 5 came in in front of the delivery guy to verify that its recived. Now this ipod rocks. thanks Alppe care

well

i recieved my ipod 6gen replacment in jan 30th this year and it only last 5 charges and about 95 days

its dead totally, doesnt charge hold at all, rang apple uk and also went to the genuis bar, they dont want to know

i went from a excellent ipod 1st gen to nothing now

they are asking i pay 55+ pounds to get it fixed......and even that replacment will only have a 90 day warranty

i decided to buy a sony walkman mp3 instead for 32 pounds with a full one year warranty

thanks apple,

really put me off

I'm so sorry!

It's not the first time that I read something like that. After 90 days, the iPod fails... And no warranty...

Shame on you, Apple!!!

http://did-you-kno.tumblr.com/post/21692751518/time-to-get-a-brand-new-one-for-f ree-if-you-still