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iTunes software won't update.

says i need to update but yet when I click to update, it says my software is up to date. Need to update my iPad too but can't until iTunes is updated!!! very frustrating.

Posted on Nov 13, 2011 10:49 PM

21 replies

Nov 24, 2011 10:54 AM in response to léonie

Ok. The iTunes version in the applications version is 10.5.1 and its 184.7mb. I tried to double click it to launch it and it shows up for one second on the tool bar at the bottom and then dissappears and I cant get it back. So the iTunes in my toolbar now is the old version and it is dominant. Why can't I get the new version thats sitting in the applications folder to launch? Will I lose all my itunes stuff if I try to delete the version on the hard drive?

léonie

Level 10

195,013 points

Nov 24, 2011 11:07 AM in response to jodifromsan francisco

Will I lose all my itunes stuff if I try to delete the version on the hard drive?

No, you will not loose your iTunes Library by deleting the iTunes Application. I am only concerned that you might not be able to use your music, if you delete your working iTunes Apllication and are not able to launch the new one. You could try to backup (copy to an external drive so that you can restore if need be) the old iTunes, then delete it from your hard drive and then launch the new one. To find out why it will not launch we would need an error log. Before you launch iTunes the next time, activate the Console window, if you have not done so. The Console Application is in Applications/Utilities. Then post any error messages or warnings that you find in the console window when you launch the new iTunes.

Nov 24, 2011 2:10 PM in response to léonie

Before I could even do what you asked, I restarted the computer. First of all, at least 4 applications are launching at Start up -- Excel, iTunes, Console, and something else. That seems weird. Then the Console had the following errors -- just at Restart:

11/24/11 2:04:15.498 PM mds: (Error) Backup: Couldn't stat source path '/Users/jodi/Library/Saved Application State/com.apple.Console.savedState/data.data' -- importing from backup path instead

11/24/11 2:04:15.641 PM mds: (Error) Backup: Couldn't stat source path '/Users/jodi/Library/Saved Application State/com.apple.Console.savedState/window_1.data' -- importing from backup path instead

11/24/11 2:04:15.643 PM mds: (Error) Backup: Couldn't stat source path '/private/var/db/BootCaches/6F62F4DB-675A-4E59-87FE-6C5522663143/Merged.playlis t' -- importing from backup path instead

11/24/11 2:05:11.802 PM awacsd: EAP-GTC failed. Retrying in 80 seconds.

11/24/11 2:05:21.402 PM com.apple.mtmd: malformed base path in GetVolumeEntry

11/24/11 2:05:21.403 PM com.apple.mtmd: malformed base path in GetVolumeEntry

11/24/11 2:05:21.452 PM com.apple.mtmfs: malformed base path in GetVolumeEntry

11/24/11 2:05:21.517 PM com.apple.mtmd: malformed base path in GetVolumeEntry

11/24/11 2:05:44.853 PM System Preferences: kCGErrorIllegalArgument: CGSDeviceCreate: Invalid window

11/24/11 2:05:44.854 PM System Preferences: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

11/24/11 2:05:44.854 PM System Preferences: Failed to create window context device

11/24/11 2:05:44.854 PM System Preferences: CGWindowContextCreate: failed to create window context delegate.

11/24/11 2:05:44.854 PM System Preferences: _initWithWindowNumber: error creating graphics ctxt object for ctxt:0x10003, window:0x0

11/24/11 2:05:44.854 PM System Preferences: CGPixelAccessLock failed!

11/24/11 2:05:44.855 PM [0x0-0x1a01a].com.apple.systempreferences: Nov 24 14:05:44 jodi-baumanns-macbook.local System Preferences[218] <Error>: Failed to create window context device

11/24/11 2:05:44.855 PM [0x0-0x1a01a].com.apple.systempreferences: Nov 24 14:05:44 jodi-baumanns-macbook.local System Preferences[218] <Error>: CGWindowContextCreate: failed to create window context delegate.

11/24/11 2:06:06.713 PM com.apple.mtmd: malformed base path in GetVolumeEntry

11/24/11 2:06:09.511 PM Finder: kCGErrorFailure: CGSDisplayID: App trying to enumerate [0 to CGSGetNumberOfDisplays()] instead of using CGSGetDisplayList(). Compensating...

11/24/11 2:06:09.511 PM Finder: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

11/24/11 2:06:32.657 PM awacsd: EAP-GTC failed. Retrying in 160 seconds.

Nov 24, 2011 2:12 PM in response to jodifromsan francisco

And when I launch iTunes in applicaitons -- the new version -- the Console doesn't give any error messages. No error when launching the hard drive version either.

léonie

Level 10

195,013 points

Nov 24, 2011 11:44 PM in response to jodifromsan francisco

Good morning Jodi,

this different time zone are very disruptive to a conversation. I wish somebody would join us who also lives in the "Golden State" and could give you a quicker response.

First of all, at least 4 applications are launching at Start up -- Excel, iTunes, Console, and something else. That seems weird. Then the Console had the following errors -- just at Restart:

Have a look at the System Preferences -> Users&Accounts. Check if iTunes is added to your Start Up items. If it s, remove it.

Also, when you log off or shut down, uncheck the "reopen windows" button.

The error messages you posted do not all seem to be critical:

Some refer to problems resuming apps, like console, because there are no safed states.

11/24/11 2:06:06.713 PM com.apple.mtmd: malformed base path in GetVolumeEntry

this seem to be more serious, something should be mounted, but the base path is wrong.

It looks like you have some old entries in your system caches and your mac would run more reliable if you cleaned the System caches with Onyx or Spring Cleaning or sp https://discussions.apple.com/thread/2452030?answerId=11634177022#11634177022

I have to be off to work now

Léonie

esubin

Level 1

0 points

Jan 3, 2012 7:35 PM in response to jodifromsan francisco

Did you ever figure out how to fix this because I am having the exact same problem right now?? Please let me know. Thanks.

iTunes software won't update.