5.0.1 email image cache problems

I spoke with 2 Apple Techs today. One was an expert. Both operate on a closed network and have NO internet access or access to any of the forums on Apple's site. I know what you are thinking. I am going to put in another call to see if I can elevate the problem as persistent and maybe one of their engineers will take a look at it.

Here are two postings I came across that highlight the same issue we are having, but show that it is happening on two different types of security camera systems.

Oddly enough, my Mac laptop, desktop and iPhone are all displaying the images the same way. Even though it shows them as 3 images within the body of the message, if you look at the header, it indicates only ONE attachment, even though there are really three.

My workaround is to use the iMailG app for Google Mail and forward my DVR to include an additional email address on alerts, so that way when my mail goes off and I can see something triggered the security system, I can use the Google App and actually see the 3 images correctly.

If I find anything else out in the meantime, I will post an update.

I have a Q-See system. After speaking with Apple Support and Q-See, what I have found is that Apple has pretty much pushed HTML 5 as their standard on their multiple OS platforms, which includes any browser running on Apple's toys (iPad's iPhones, Laptops, etc.). iOS5 changed the "filters" (or metatag data trasnslation) on Apple Mail, so until your vendor (Q-See in my case) updates their metadata to become HTML 5 compliant, you are going to be out of luck. Q-See did inform me today that the issue has been elevated to their engineers and they are aware of what the problem is and are currently working on it. I was receiving updates via email throughout the day from their tech support which was pretty nice to know they were taking this seriously and wanted to make sure it was addressed quickly. If you have a Q-See system, give them a few days (or maybe a bit longer) to get an update available and check their website periodically. If they email an update has been issued, I will post it on this board.

I did receive a response and they did elevate it to their top engineers within 3 days. Bottom line...they are blaming Apple and said Apple needs to fix it. Here is the reply to my post when I submitted my problem to Q-See.

Last I heard from the Q-See Engineers was back in November. They contend the problem is a result of Apples changes to the Mail program (which it definitely was) and that it is Apples responsibility to fix the problem. If it was actually a bug in the program I would agree with the engineer at Q-See, however, I think this was a fairly major update under the surface from what the user actually gets to see and that the Engineers at Q-See should work with Apple to resolve the issue. I would hazard a guess that this is a classic case of the blame game or the 3 top Engineers that write/fix the code for the Q-See system don't have a clue on how to fix the problem. I still like the cameras, but if I were to just buy them, I would take them back to the store and advise others to do the same. Other options are available for the same money that do work on Apple's Mail program.

I have since switched to Gmail's App for their mail and have found it works great. You just need to have a Google account to take advantage of it.