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Second Hand Macbook Air and OSX Lion licenses

Hi there! I've just bought a 2nd hand MacBook Air (current model MC965T, still under warranty until 31st Aug 2012).

The previous owner reinstalled from scratch OSX Lion, but installation was made of course with his Apple ID.

Now, I'm not able to download from Mac App Store the iLife boundled SW beacause it says they are not linked with my Apple ID, even if I registered again the HW with my Apple ID and I'm currently able to see it under my products into express lane support page.

I'd like to install Mac OSX Lion on my MacMini, but it seems that the only way is to buy Lion from AppStore.

Any idea? Is mandatory to have a former "Transfer of Ownership" from previous owner in order to move Lion SW license to my Apple iD? Can Apple support help me in any way? Unfortunately for now no luck with the Italian phone customer support

MacBook Air, Mac OS X (10.7.2)

Posted on Nov 14, 2011 2:01 PM

20 replies

Dec 23, 2011 4:06 AM in response to aleponzo

The App Stor people seem to be not able to comprehend the problem:

"I regret to inform you that your account is not eligible to accept these programs for adoption.

However (...), you can purchase these applications right from the Mac App Store after removing them from your machine. ..."

😕 That was already 2nd level support! Good luck for others.

Jan 10, 2012 5:36 PM in response to aleponzo

Here's the deal:

I got help downloading the three iLife apps from a senior advisor who "released the Apple ID that was originally used to accept the iLife codes".

I was then able to accept them under my own Apple ID.

To do this, I simply needed to redeem three codes (which the advisor provided by email) by signing into my account in the Mac App Store and clicking on the Redeem button on the right of the main page and entering the codes one by one.

Each one started a download for the appropriate iLife app. That's it.

Once I got to the right level, it went smoothly.

Good luck!

Jan 18, 2012 1:58 PM in response to aleponzo

It took over a month but I got it fixed.

First, they have denied me the right to the iLIFE but after lengthy discussion the decision was reviewed. After sending the copy of the bill from the Best Buy the iTunes support reseated the adoption status of the applications tied to my mac's serial number and I was able to accept the iLIFE apps under my Apple ID.

Cheers!

Aug 17, 2012 4:52 PM in response to aleponzo

Hello,

I've bought a "almost new" iMac, it was originally bought at Mid June 2012. And of course.. i'm here because i have the same problem.

I cannot download the iLife apps, there's just the accept button and i cannot download it.

Anyone have another solution, or I really need to call customer support?

Aug 17, 2012 11:38 PM in response to aleponzo

I reiterate...my last post is very clear. It was easy once you get to the right level and say what's written there. Look above to "Here's the Deal". Good luck!

Second Hand Macbook Air and OSX Lion licenses