Previous 1 2 Next 28 Replies Latest reply: Jan 17, 2014 8:50 AM by ReedCarrGS
mullinsj08 Level 1 Level 1 (0 points)

Hi All

 

Maybe its just me but I can't seem to do screenshots with my iPhone 4S, It just lock's itself when I hold down the home key and press the power key.

 

Very strange, any ideas?

 

Josh


iPhone 4S, iOS 5.0.1
  • stevejobsfan0123 Level 8 Level 8 (38,850 points)

    Probably a bug in 5.0.1. Wait for the next update. That is wierd though, cuz I have a 4S on 5.0.1, screenshots just fine.

  • AnaMusic Level 9 Level 9 (57,070 points)

    Have you tried a Reset...

     

    Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...

     

    http://support.apple.com/kb/ht1430

  • arcurlyq Level 1 Level 1 (0 points)

    I'm having screenshot issues and pretty sure it's a SOFTWARE issue.  Here's why:

     

    - Got a warranty replacement iPhone 4 a couple of months ago.  It would not take screenshots.  Did two complete resets and still would not work.  Was told by Apple it was a hardware issue and they would replace it.  I was lazy and knew I was upgrading soon to the 4S, so didn't replace it right away.

     

    - Got my iPhone 4S yesterday.  Installed everything and realize it TOO would not take screenshots.  Reset and installed from backup again and...same issue.  No screenshots. 

     

    I am doing it properly and have tried all combinations of the home and lock button.  My screen just locks.

  • paulcb Level 6 Level 6 (19,095 points)

    Try this, in order...

     

    Press and hold the Sleep/Wake button.

     

    Then press and release the Home button.

     

    Now release the Sleep/Wake button.

     

    Works fine on my 4S

  • arcurlyq Level 1 Level 1 (0 points)

    Tried that and it didn't work.  Here's what is really strange.  A coworker of mine also got a 4S and she cannot take screenshots with her phone either.  I have another coworker who got a 4S and am going to see if she's here today and is able to take screenshots.  There has to be some sort of bug.

  • The Huntress Level 4 Level 4 (3,585 points)

    Just tested paulcb's suggestion and worked perfectly on my 4S. 

  • Kwopau Level 4 Level 4 (1,725 points)

    Pushing home button and power button at the same time and letting it go quickly takes the screen shot. It works for me. BTW I am on 5.0.1

  • stevejobsfan0123 Level 8 Level 8 (38,850 points)

    No problem on my 4S

  • paulcb Level 6 Level 6 (19,095 points)

    Did you follow my directions precisely, noting the specific times to hold and release?

     

    If yours truly doesn't work, you may have a button problem.

     

    It's not a bug or it would affect most if not all users.  Yours is the first I've heard of that didn't work after learning the correct method.

  • stevejobsfan0123 Level 8 Level 8 (38,850 points)

    And are you sure you are doing them at the same time? And just quickly tapping and releasing?

     

    If you really think this is a problem, you could try restoring it.
    Plug in to iTunes, find your device on the left column, press the Restore button.
    If not, then it may indeed be a button problem for which you should probably get a replacement.

  • Rous69 Level 1 Level 1 (0 points)

    Pushing home button and power button at the same time and letting it go QUICKLYtakes the screen shot. It works for me. BTW I am on 5.0.1

  • arcurlyq Level 1 Level 1 (0 points)

    We have solved our problem!! In my case, the inability to take screenshots is due to a bug in the Good Technology app.  My coworkers and I use this to check our work email.  I did a little survey and discovered that all of us with iPhones and with this app installed are unable to take a screenshot.  Apparently, the app installs a security patch or something on our phones and, in doing so, disables the screenshot function.  Our ISTS department did not think this was intentional and they are looking into getting it resolved. 

  • Vancouver Bernie Level 1 Level 1 (0 points)

    Just tested this, as I was having the same problem.  It worked perfectly.

     

    Thanks, Paul

  • nilesh73 Level 1 Level 1 (0 points)

    Its no software problem. Just press and hold the home button for 2 seconds then quickly click and release the wake/sleep button. It will take screenshot of ur iphone.

    At 1st i faced the same problem, but after i tried this i got screenshot of my iphone(iphone 4s v.5.0.1)

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