iOS 5.1 severe problems to connect to a mobile phone network

Sorry you're unhappy but all Apple stores have operated this way for years. Next time make an appointment and show up on time and you won't have issues.

Why should you be able to ignore the appointment process, and skip ahead of all the other Apple customers that were aware of the appointment system, and made appointments, and waited their turn?

Why are you special?

Not "special." Entitled! He don't need no stinking appointment…

02 Is the one that made the promise to replace the phone, on behalf of Apple, without confirming that with Apple.

Hey, Modular, just ask Kevin for $500, he will give it to you, no questions asked. And he has to do it, because I said he has to do it.

Also, it's interesting that you know all the intricacies of how an Apple Store Management structure works. Next time, as for the Store DIRECTOR. Marcel wasn't lying.

Your ignorance is not a cause for an emergency on their part. Take some personal responsibility.

And how exactly am I supposed to know this if I have not visited an Apple store!? Good service would deliver a replacement product. It is a second consecutive crocked Apple phone which i have purchased (on top of an exploded iPod which I did not even bother to mention). Interesting that service now matches the technological quality. Poor.

I have no problem with making an appointment and waiting my turn a) if that was proportionate to the problem with the phone and b) if that was the process which had been described to me.

And yes I am entitled! I am entitled beause it was one in a series of faulty products I have purchased from Apple and that in itself makes me entitled. It is called customer service!

O2 did not make a promise to replace the phone on behalf of Apple. The store I purchased the phone in (I never claimed it was O2!) told me that Apple would replace the phone in store because it was clearly faulty and clearly not a mobile carrier problem.

I do not need a degree in Apple Store managment to work out who the senior person is. Just because everyone has Director against their name nowadays does not make the toilet cleaner a janitorial director!

The blind apologists for Apple are amusing. The staff member was incapable of engaging his brain and/or thinking on his feet. A guy behind in the queue who had been listening said that given the problems I have had they should just simply replace my phone. Now. That is what any sane person would say, who knows anything about customer service, who knows in which circumstances common sense should be applied and knows how a premier brand should treat their customers.

Quit the bleating! Stop apologising on their behalf! The whole experience is an embarassment for the firm. I was not looking excuses. There aren't any as I am 100% in the right.

Here's the bottom line. No one here has the remotest interest in your customer service issues with Apple or anyone else in this solar system. This forum is strictly for user-to-user tech support, not whining and venting your perceived injustices. No one here works for Apple, no one cares, and no one could do anything about it if they did.

Oh yeah tech guys. Now I understand......

An ellipsis only has three dots.

Kevin Purcell1 wrote:

Oh yeah tech guys. Now I understand......

Not "tech guys", this is a topic restricted tech support forum, not Apple customer service. Read the forum Terms of Use you agreed to when you joined. And, the "guys" responding here are all other iPhone users, not Apple employees.

Czicks wrote:

An ellipsis only has three dots.

The Entitled can use as many dots as they d*** please...

Apple does actively participate on the site in fact. And if one's phone does not work I think it constitutes a technical issue.

Will take it up with Tim Cook. He could do with a distraction from falling profits.

Kevin Purcell1 wrote:

Apple does actively participate on the site in fact. And if one's phone does not work I think it constitutes a technical issue.

Will take it up with Tim Cook. He could do with a distraction from falling profits.

Not sure what you're on about. My shares are up $56+ each since September 18th.

Sep 18th 463.18

Oct 30th 519.61