alecp763

Q: iTunes Match vs. Play Counts

Hello everyone - I need some help.

 

I signed up for Match last night, and it matched/uploaded just about all of my music. I've been messing with it today trying to figure out how it works, and ran into an error that I can't figure out - play counts.

 

I downloaded a new album (CAMP by Childish Gambino, if you're wondering), imported it into iTunes, uploaded it to iCloud/Match, and it was listed as "Matched." The album showed up on my iPhone and my iPad. Perfect!

 

I listened to it a few times on my phone, rated a few songs, etc, then opened up iTunes to see what it did. It pulled down the ratings from the cloud, but not the play counts. I plugged my phone in and synced (wifi sync wasn't connecting due to an unknown error) in hopes that an itunes sync would pull the play counts down, but no luck...

 

Anyone else tried this or have a similar experience? I have a few playlists built around play counts and would really like to have my play counts updated. Thanks!

Mac OS X (10.7.2)

Posted on Nov 15, 2011 11:10 AM

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Q: iTunes Match vs. Play Counts

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  • by northernpaul,

    northernpaul northernpaul Jan 28, 2013 2:49 PM in response to alecp763
    Level 1 (0 points)
    Jan 28, 2013 2:49 PM in response to alecp763

    Any news on whether iOS 6.1 fixes our problems?

  • by haughjd,

    haughjd haughjd Jan 28, 2013 11:53 PM in response to northernpaul
    Level 1 (0 points)
    Jan 28, 2013 11:53 PM in response to northernpaul

    i don’t know - soon find out later today. Why is it so hard to fix this bug?   Its not essential but its annoying.   Would like to see play counts updated in itunes for tracks played on my iphone or ipad.  I only use these devices now, and i'm getting NO play counts checked.   If I go into I tunes and look whats recently played - I see nothing!  Unless I play a track on the PC, only then does it register the update.  

  • by rubyonone,

    rubyonone rubyonone Jan 29, 2013 3:33 AM in response to haughjd
    Level 1 (0 points)
    Jan 29, 2013 3:33 AM in response to haughjd

    This is still broken in iOS 6.1

     

    I've spent this morning playing a Smart Playlist with iTunes Match on my iPhone 5 running 6.1 and the play count / date has not been updated via iCloud.

     

    Plays on my PC (!!!) and Mac do update the play count /date

     

    Annoying!

  • by Joseph Delaney,

    Joseph Delaney Joseph Delaney Jan 29, 2013 5:09 AM in response to rubyonone
    Level 3 (829 points)
    Mac OS X
    Jan 29, 2013 5:09 AM in response to rubyonone

    It may be too soon to say for sure that it's still broken in iOS 6.1

     

    The way it worked under iOS 5 was that the "last played" dates wouldn't update immediately, instead it would happen in batches about a day later (roughly - there may have been some other trigger that just worked out to about once-a-day for me). So if Apple restored the iOS 5 behavior, you may still see the "last played" dates change later today.

     

    And actually, that is the way it works with iOS 6.0 too, but it was only the play count that would update after a day or so. I have a whole bunch of tracks that show multiple plays, but no last played date - these are the songs I played on my iPhone, but never played on my computer:

    Screen Shot 2013-01-29 at 8.05.57 AM.png

  • by Joseph Delaney,

    Joseph Delaney Joseph Delaney Jan 29, 2013 5:14 AM in response to Joseph Delaney
    Level 3 (829 points)
    Mac OS X
    Jan 29, 2013 5:14 AM in response to Joseph Delaney

    And it does work for me.

     

    After updating my iphone to iOS 6.1 this morning, the first thing I did was to play the second track highlighted in the screenshot below. Not even an hour later, and my iMac shows the correct "last played" date and time:

    Screen Shot 2013-01-29 at 8.12.19 AM.png

  • by rubyonone,

    rubyonone rubyonone Jan 29, 2013 7:17 AM in response to Joseph Delaney
    Level 1 (0 points)
    Jan 29, 2013 7:17 AM in response to Joseph Delaney

    Good news that its working for someone Joseph.

     

    Neither my play count nor my last played have updated yet.

     

    I wonder if it updates only on wifi?

     

    The iPhone is on 3G cellular with the itunes netbook on a different cellular network.

     

    Hopefully the plays will sync over wifi later.

  • by bgj887,

    bgj887 bgj887 Jan 29, 2013 8:31 AM in response to Joseph Delaney
    Level 1 (15 points)
    Jan 29, 2013 8:31 AM in response to Joseph Delaney

    If this works for me ill be so happy, this is all iTunes Match is missing to me

  • by rubyonone,

    rubyonone rubyonone Jan 29, 2013 11:45 AM in response to bgj887
    Level 1 (0 points)
    Jan 29, 2013 11:45 AM in response to bgj887

    It is now working for me too

     

    No updating of the play count or last played in itunes on the mac when I got home after I had got home and the iphone had been in wifi for a couple of hours.

     

    Tried backing up the phone to icloud then syncing to itunes - still no luck.

     

    left the iphone and mac on for half an hour (next to each other) and "hey presto" the play counts from my iphone from this morning have appeared

     

    This has left me with the question when do the play counts and last played update?

     

    1. when iDevice is on wifi?
    2. at a certain time?
    3. or based on iTunes availability over wifi?

     

    More testing to understand it but this is an improvement

  • by William Ziobro,

    William Ziobro William Ziobro Jan 29, 2013 12:08 PM in response to alecp763
    Level 1 (10 points)
    Jan 29, 2013 12:08 PM in response to alecp763

    Just worked for me.  My macbook pro is on wifi at work, itunes open.  I have my iphone 5 with ios 6.1 on same wifi.  I started listening to my playlist "havent heard in 6 months" on my iphone.  By the time the 3rd song came on my itunes was showing the first song as played today.

     

    I like what I am seeing.  I will see how it works on LTE on my drive home.

  • by Mikeuslive,

    Mikeuslive Mikeuslive Jan 29, 2013 1:32 PM in response to alecp763
    Level 1 (0 points)
    Jan 29, 2013 1:32 PM in response to alecp763

    After seeing your positive responses I resubscribed and also found this working as well :)

  • by anetzmann,

    anetzmann anetzmann Jan 29, 2013 1:40 PM in response to Mikeuslive
    Level 1 (5 points)
    Jan 29, 2013 1:40 PM in response to Mikeuslive

    also gave it a try with iOS 6.1 on my iPhone 5 this morning (German time), still (now it's 10:30 pm) iTunes on the iMac and the Apple TV are only showing the last songs played on the iMac more than a week ago :-(

     

    Official reply I got for the bug I filed: Works as intended, last played times might take up to 24 hours to be propagated to other devices. Well, if it works at all, what I could not verify so far, why does it take that long?

    Apple are you serious? What would you think if you would have to wait for iCloud synchronisation of document changes for 24 hours?? ***

  • by John Fischetti1,

    John Fischetti1 John Fischetti1 Jan 29, 2013 1:50 PM in response to Mikeuslive
    Level 1 (44 points)
    Jan 29, 2013 1:50 PM in response to Mikeuslive

    It's great to hear that people are seeing improvement.

     

    I still do not see data sync occuring like you are - so i'm deleting all match data and reestablishing a new "truth" for all information.

     

    One question:  For those who are seeing improvements, did you use the itunes Match beta before it went official release -- i'm wondering if theres something in our accounts that is keeping things from working correctly.

  • by John Fischetti1,

    John Fischetti1 John Fischetti1 Jan 29, 2013 2:20 PM in response to Mikeuslive
    Level 1 (44 points)
    Jan 29, 2013 2:20 PM in response to Mikeuslive

    After re-establishing itunes match tracks from iTunes in the cloud, and re-listing the tracks on my iPhone 5, i believe i'm still not seeing play counts being updated or "last played date" 

  • by TheGamecock,

    TheGamecock TheGamecock Jan 29, 2013 3:32 PM in response to John Fischetti1
    Level 1 (4 points)
    Apple TV
    Jan 29, 2013 3:32 PM in response to John Fischetti1

    I updated my iPhone 4 last night to 6.1. It synced the playcount for the first track I played to my Macbook Pro but didn't sync the rest of my plays after that. Will the rest of the play counts show up later? Is anyone having similar results?

  • by John Fischetti1,

    John Fischetti1 John Fischetti1 Jan 29, 2013 3:35 PM in response to TheGamecock
    Level 1 (44 points)
    Jan 29, 2013 3:35 PM in response to TheGamecock

    I could have sworn the first track updated, but when the others didn't I figured I was seeing things. Now that you had that happen, I believe that my first track updated.

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