Currently Being ModeratedMay 8, 2013 4:41 AM (in response to alecp763)
I have been using iTunes Match since it was released to the UK to sync two windows and one OSX device with no problems. I have recently bought an iPhone (32GB 3GS 6.1.3) to use as a media device in my car.
I use a number of playlists that are last played and last skipped dependent. Through testing I have noticed that these play counts do not get pushed back to the desktop devices from IOS. However, the playlists on the iPhone are updating with respect to play counts so something is working. One playlist, called Sort picks 1000 random tracks that have not been played or skipped in the last 6 months and that the skip count is less than 10. When listening to songs on the iPhone the track list changes as things are skipped and played but this is not reflected on iTunes. As I use this playlist to "sort" my tracks, in the end if they have been skipped more than 10 times they go to a playlist called delete, not having the play counts stats syncing is a real deal breaker for me.
Has anyone ever managed to bottom this? I have Googled this a lot in the last few days and see that this has been an issue ever since Match was released. I have tried the "fixes" that I have found, hard reset the device, disable and re enable match, all with no success. As it stands I am beginning to think that I should just stick with my iPod Nano and manually syncing it once a month to get the playlists updated.
Does anyone from Apple read these forums?
Currently Being ModeratedMay 8, 2013 5:06 AM (in response to JohnGWalker)
Don't waste your time on match. Go back to manual syncing. This has never worked reliably. I don't know if apple reads these, I can say there has never been an official response. There is an official way to let apple support know about your issue (search the forum for instructions). People who have posted official responses from apple usually say they are aware of the issue. I think they can't fix it.
Currently Being ModeratedJun 11, 2013 9:44 PM (in response to OtisB)
I don't wanna jynx it or anything but i'm on iOS 7 beta and so far 7 for 7! i played 4 songs in the morning and 3 tongiht and they all added playcounts and were added to most recently played! Looks like apple may have fixed the issue
Currently Being ModeratedJun 11, 2013 9:50 PM (in response to eddiesalem)
That is excellent to hear!!!! Thanks for reporting it. I would be curious to know if your play counts and playlists updated almost immediately, or if it is still taking up to 24 hours to update. And also, is it only incrementing by 1? With the current OSes, plays updates by 2 if you play the song on iOS.
Currently Being ModeratedJun 11, 2013 10:01 PM (in response to Joey!! 【ツ】)
Alright so i've got some goods news and bad news:
Good news it's actually updating within 60 seconds!
Bad news it's increasing by 2. Also bad news for some reason if you fast foward or rewind it seems to prevent teh playcount from updating.
At least we know apple is aware of the issue and is working on a fix. Hopefully we'll get closer to perfect in beta 2.
P.S. lyrics now show as well.
Currently Being ModeratedJun 11, 2013 10:04 PM (in response to eddiesalem)
Thanks for looking into this. Please report it to Apple in a formal manner. They may know about the issue, but they also need to know this is a big issue that must be fixed. The more reports they get the better they can understand who it is affecting and various configurations.
Currently Being ModeratedAug 13, 2013 12:26 AM (in response to alecp763)
I think I've accidentally discovered the solution to get play counts updated quickly, and in sync across devices.
The short of it, I upgraded my MacBook to Mountain Lion last month, and recently, something happened that caused my iTunes Library to get so messed up that I needed to retrieve a backup copy to start over. But this time, I decided to start with a fresh new library, and once I did this and turned on iTunes Match, it started behaving much differently than before.
Basically, iTunes Match now starts automatically updating itself once every 5-10 minutes if I have music playing, but, unlike when you manually select "Update iTunes Match", it seems to go through this process much quicker. Because of this frequent updating, all my play counts are not only updated quicker, but also syncs across all my devices. For instance, last night, I played a song on my MacBook at 12:53 A.M., and after iTunes Match automatically updated itself shortly after, the play count was updated on all my devices (iMac/iPhone/iPad) at 12:55 A.M. Similarly, when playing a song on my iPad at 12:57 A.M., it updated on my MacBook almost instantly. (Albeit, the duplicate play count issue still exists in iOS devices.)
I initially thought that Apple was changing something on their end, but I wasn't seeing this behavior on my iMac (running 10.6). Similarly, I wasn't seeing it happen between iOS devices. My MacBook had to be running iTunes for everything to sync. I then initially thought maybe it was a Mountain Lion thing, that maybe the iCloud performance is just better under the hood. But after starting a guest account and turning on iTunes Match, the behavior still wouldn't replicate.
Finally, after doing some research today, I discovered for the first time that there's iTunes Match local cache data that can be deleted within iTunes. I wondered if deleting and resetting this on my iMac would replicate my MacBook's behavior and, sure enough, it did. Now iTunes Match is also automatically frequently updating play counts on my iMac. Here's what I did... (naturally, back up, and do all this at your own risk.)
1. In the Advanced section of Preferences, delete your iTunes Store cache. Chances are, this probably doesn't do anything for this problem, but I just want to make sure things are as fresh as possible.
2. Turn off iTunes Match, but do so while also holding down the Option key. If using Windows, hold down the Shift key. This will delete the iTunes Match cache data.
3. Once iTunes Match is off, sign out of iTunes. Then sign in again with your Apple ID.
4. Turn on iTunes Match. Because the local cache has been deleted, iTunes is essentially re-scanning your entire library like it did the first time. Depending on your internet speed and library size, this might take a while, so plan accordingly.
Once it's done, try playing some music. If it works, you should see iTunes Match attempt to update itself, within 10 minutes or so. Once it does that, you can check your other devices and the play counts should be updated accordingly. The only caveat is that it seems the 12 hour rule still applies on iOS devices, but any thing you play on your Macs will still very quickly display on all your devices.
It seems as if Apple is making some nice improvements under the hood (which might explain the recent problems), but apparently I needed to clear out my local cache (which I haven't ever done, and I've been a subscriber since launch) to see some of the changes. Hope it works for you.
Currently Being ModeratedAug 13, 2013 7:19 AM (in response to Mr. Bellamy)
Thanks for the update. This is worth trying just to see the progress and if it works for me. I'm still not willing to use iTunes Match until it reliably works for days for many people and until they fix they duplicate playcount issue, since I primarily listen from iOS devices, but this is still worth trying to see the progress.
I've finally settled on a solution that accomplishes what iTunes Match *should* do, and more, albeit with an Android device. Oh the irony, that I can get playcount and last played syncing with iTunes library, all my music in the cloud, last.fm scrobbling on the fly, for free on an Android device and can't get it working reliably and predictably on Apple's own pay service. Add in $7.99 a month and I can access all of Google Music's library in addition to the other features. Still cheaper than Match. It's just comedy.
Still looking forward to when Match works like it should.
Message was edited by: crankerchick