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  • LOVESTAR Level 1 (0 points)

    I finally received my new ipod nano today! Almost a 9 week wait, but it's finally here nonetheless.


    December 30, 2011: Service requested
    January 14, 2012: Product received & issue identified
    February 28, 2012: Replacement product shipped
    March 1, 2012: Replacement product received

  • AAfromlondon Level 1 (0 points)

    Finally

    Initially requested on 21st December, then :

    1. 11 January 2012:  Product received   
    2.   11 January 2012:  Issue identified                
    3. 29 February 2012:  Replacement Product Shipped 

    Eagerly waiting for the parcel to arrive tomorrow .

  • fresh31 Level 1 (0 points)

    I guess I got lucky with mine. I got the shipping box from them in two days. According to fedex the new nano will arrive tomorrow. I checked the serial and it's a 6th gen.

     

    1. Step 1 Request

      February 9, 2012:  Product received     
    2. Step 2 Service

      February 9, 2012:  Issue identified                
    3. Step 3 Return

      February 29, 2012:  Replacement Product Shipped
  • frankfromyeg Level 1 (0 points)

    Here's mine...came yesterday...

    Service request...November 19, 2011 (only received return package from Apple on Dec 22, 2011)

    Product received...January 13, 2012

    Issue identified...January 14, 2012

    Replacement product shipped...Feb 28, 2012...received March 1, 2012

     

    It's an 8 GB silver 6th generation

     

    Thank you Apple but the response was extremely poor as was the communication.


  • TsukiTenshi Level 1 (0 points)

    So I got mine two days ago, and then discovered... I can't use it. My OS doesn't support the required version of iTunes (OS X 10.4.11). I've gone through all the e-mails about the replacement program, and looked at the paper I got with this 6th gen, but can't figure out where to report this... I'm on a 2006 macbook that I hope to replace within the next year if possible, so I don't want to buy an upgrade to my OS now... and this was supposed to be a free replacement, but if I need to pay to use it, it really isn't

  • clang clang Level 1 (15 points)

    Sadly this situation has arisen for quite a few people. This may, naturally, be indicative of the people that were continuing to use older Apple technology such as the original nano iPod in concert with their older computers and operating systems. Many people invested quite a lot of hard earned money in older technology which was compatable with the original nano.  Sad too that corporate Apple appear unresponsive to such individual issues. There is a similar problem regarding their impending move to iCloud computing. Excellent that Apple replaced the old nano with a brand new one anyhow. Apple seem to mean well even if the result is somewhat less than palatable to everyone concerned.

     

    My solution was to purchase a second hand iPod video (5th generation) for spprox the same cost as a second hand new nano. The old 5G iPod video with its greater capacity and ability to play movies is a superb replacement and is compatable with my other gear. My Apple Hi-Fi loves it. :p

  • sobella Level 1 (0 points)

    Nano 6th gen, I just opened mine.  I had already upgraded to a Nano 6th gen. so now I have 2.  I don't see why there are so many complaints.  They didn't send refurbished nanos, they covered shipping and for me it was painless.  They stood by their product and many big corporations don't do that anymore.  I'm happy.

  • cicerogirl Level 1 (145 points)

    This isn't really directed at you specifically (yours just happened to be the last relevant response), but is regarding ALL of the responses confirming that people have received a silver, 6th gen, 8Gb nano. Yes, that is what EVERYONE is getting.  This is not news.  It is also really not necessary for everyone to post all the details of the timing of their individual replacement process.  Yes, we all now know there are delays and that some people are, inexplicably, getting faster service than others.  It really serves no purpose to keep posting this info. I would rather not turn off notifications entirely, but this is getting old.

  • deggew Level 1 (0 points)

    Why you dont turn off the notifications first? I think you already got you new ipod but for those that domt i's imporyant. See ya!

  • cicerogirl Level 1 (145 points)

    Why is it important to see hundreds of  verifications that it will be a silver 6G  and to see specific dates that vary widely from one person to another?  Knowing that 22 people got it exactly 6 weeks after sending their original in, but that 31 people had to wait 8 weeks, and 13 people waited three months doesn't help anyone know how long it will take THEM to get THEIRS.

     

    Yes, I already got the replacement for my original one,  it I purchased two refurbished units off of eBay so that I would still have a 1G unit and the first of those was also one of the ones with a potential bad battery so I sent it to Apple (and kept the third one), so I am waiting for the replacement on the second one.  It will come when it comes regardless of how long it took Joe Smith to get his (or even how long it took for me to get my first replacement).

     

    If you know how I can turn off notifications just for this thread, though, THAT info would be great.

  • deggew Level 1 (0 points)

    Ok you win. You are awsome. Good look with your ipods. I dont give a shtt. Bye!

  • julioagueros Level 1 (0 points)

    I haven't received my box for shipping it to Apple. ¿Could someone please tell me what's the number I am supposed to call, please?

     

    Thanks.

  • Hobbes010 Level 1 (85 points)

    cicerogirl wrote:

     

     

    If you know how I can turn off notifications just for this thread, though, THAT info would be great.

    See https://discussions.apple.com/static/apple/tutorial/email.html

  • JDONWHITEHEAD Level 1 (0 points)

    I just sent in my ipod last week. I got my new one today it was a 6th geration siver

  • JDONWHITEHEAD Level 1 (0 points)

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