Previous 1 3 4 5 6 7 Next 551 Replies Latest reply: Apr 26, 2015 10:18 AM by Tackica. Go to original post
  • IVM0000 Level 1 (0 points)

    Please see my post seems apple indeed shipping updated ipod nanos. i got confirmation email with serial and tracking number for a new current model ipod nano. apples the best

  • ottovb Level 1 (0 points)

    Apple sent an e-mail with the replacement's serial number over the weekend. After checking on the apple website (, I can confirm it's a 6th generation nano. Pretty sweet!

  • nyjetsfan1231 Level 1 (0 points)

    yeah I got the same instructions except I had to go to a UPS facility for UPS Ground.  I'm sure it doesnt matter as long as they get to where they are supposed to.

  • tiffanywtam Level 1 (0 points)

    It's been a month since I shipped back my iPod nano. I wonder when I will get my replacement. The website says the status is "replacement pending" but it's been that way for way too long!  How long did your process take if you have already received your replacement?

  • Warthog9 Level 1 (5 points)

    Mine has been listed as awating replacment since 2 December, I really hope the post above is right and they have given up the refurb idea but I will wait until some one actulally posts that they have a new Nano before i get excired. In the UK I know of two 1st gens recived but none with newer gens.

  • tonyfromocala Level 1 (0 points)

    If they truly have more Ipod nano to be replaced than any refurbished ipod in the warehouse, it is a whole lot cheaper to send out whatever Ipod nano in their warehouse (ie. 6th gen).


    I bet the manufacturing cost of the new Ipod is very much lower than the cost of the replacement battery (if they can find them), the labor cost of opening the Ipod and swap out the battery, wiping the device memory clean and testing it. Selling the new one at $129, I guess the hardware cost is in the range of $30. The rest are marketing, overhead and their huge profit.


    I'm sending mine in tomorrow with the bubble envelope they sent me (not a box anymore). Let's see how long I'll have to wait to get it back.

  • Laid-Off Pete Level 1 (0 points)

    I have had my product replacement pending since November 12th. I applied for the box, the night I receieved the e-mail, got the box a few days later and shipped it two days after that. I just got an e-mail tonight that my replacement is being shipped to me. I checked the serial and it is indeed a 8gb or 16gb new 6th gen ipod nano. I am super happy since I have had plans on buying one anyway to use as a watch, etc. So to all those skeptics about what would be replaced. It has been confirmed they are 6th gens.

  • Anysia07 Level 1 (15 points)

    Hi ggooden1,


    I requested my box within a couple days of the recall being announced and just got it on Friday (I am also in Canada). It looks like they are shipping out by UPS and shipping back through Fedex but sending instructions as if you were shipping back by UPS (it's confusing, so be prepared ).

  • theTARDIS Level 1 (0 points)

    It looks like we are going to get the 6th generation nanos. There was a post in this thread where there is an image of the replacement iPods.


    While I am happy that my used $40 iPod nano (which I used for 2 years) will be replaced with a newer, more expensive product, I'm not a huge fan of the 6th generation nano and I'll probably sell mine and get the 5th gen instead.

  • DThurston Level 1 (0 points)

    I'm holding my excitement back until I see firsthand accounts and pics of the replacements. It's entirely possible that the slow pace of the program is due to estimating and contracting a special, one-time run of the original design, BUT with new serial numbers that fit in with Apple's new SN scheme.


    All that said, I'm hoping to get current model replacements for both of the 2 gig Nanos we sent in. Just not overly optimistic, but that's my nature.

  • ggooden1 Level 1 (0 points)

    Thanks Anysia07. I realized that you could actually track the status of the package by going to the "Repair Status" thing on Apple's website and then it shows you the UPS Tracking Number. I see now that the package is on its way to me.


    Thanks for the heads up about shipping back through FedEx. I'll be prepared to be confused lol

  • tonyfromocala Level 1 (0 points)

    An one-time run of the original design scenario will be difficult to execute, as they need to secure all the components needed and many of them already ceased production (display, some custom chips, 1G - 4G flash memory chips, the click wheel, etc.) and then they run the risk of ordering too many or not enough.


    There is still a scenario they ordered a one time buy of the battery, and then contract out the refurbishment as the return units are coming back. It would play out as follow:


    - initial batch of replacement filled by 1st Gen Ipod already in the warehouse

    - after that runs out - start sending 6th gen Ipod, in the mean time, the returned Ipods are sent to the contractor to replace the battery

    - when the contractor start sending refurbished units back, Apple will start sending them out as replacement.


    This scenario may continue until the stock of the replacement battery runs out. It appears Apple has underestimated the number of 1st Gen Ipod still out there (working or not) so the replacement battery may run out. In that case, they will have to send out the 6th Ipod again.


    In anycase, I wouldn't worry about the impact on Apple's bottom line. Some of the cost will be recovered from the battery supplier and no matter what it is a drop in a very big bucket.

  • DThurston Level 1 (0 points)

    Tony - good points. I obviously didn't think it through. With that in mind, it makes the idea of warranty-expired, new Nano's much more plausible.  I'm definitely eager to see/hear what folks get back.

  • Warthog9 Level 1 (5 points)

    And this would also fit with the new pods having Gen 6 serials if Apple are using already assigned block numbers. As has been said we will have to wait and see what is in the boxes and as yet no one has posted who has had one of the new issues posted this week. Should land aany day then we will all know.

  • kentfromwinnipeg Level 1 (0 points)

    Received my replacement Nano today.


    I sent in a 4gig 1st gen Nano and got back...


    A 6th gen Silver 8gig Nano!!!


    Just the Nano, no cable, no ear buds.  The Nano was wrapped in plastic and not in a retail package.


    Came is a box similar to the one Apple sent to me.

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