ipod nano 1st gen replacement program

Further to my previous post, my sister received her 6th gen Nano back today. My problem is this, we sent ours back at the same time...

Is this proof that there is no order to this replacement program?

Step 1 Request

December 2, 2011: Product received

Step 2 Service

December 2, 2011: Issue identified

Step 3 Return

December 2, 2011: Product replacement pending

Has somebody been waiting for the ipod replacement for more than 6 weeks like me?

once you send in your nano back to Apple it will take 6 weeks till you recieve the new ipod its written in the email you get.

Yes, but some people are saying it's taking longer...

I guess there is no order as you said, because some people sent it after me and they have already received their replacement.

if any questions call Applecare 18002752273 they can look up your status

Surely if you call up AppleCare, they'll simply tell you what the repair status page tells you?

Well, I requested the service on November, 18th. Still waiting for the box or whatever they send to pack my old iPod.

I called Apple using this number (1-800-767-2775); and asked to talk with "Customer Relations".

Short story: They don't know why I haven't received the box, put a note in my repair and now I am (still) waiting for that.

As you can see, Apple is not doing a good job with this.

Best regards!

I requested the service on 13th November 2011 am still waiting for the box to be sent out to me. I phoned Apple late November and in December and both times I was told that the box had been shipped. I got so sick that I decided to phone them up again yesterday on 0844 209 061 (I'm in the UK) and was told that I should have definitely received a box by now, as it's been over 8 weeks, so the presentative on the phone set up a new request for me and said that I should receive the box within 48 hours. Fingers crossed! She also told me that I would be getting a generation 6.

Does anyone knows how can i cantact apple by e-mail?... I have the same issue with the replacement program, my empty box is not here yet, and i live in Dominican Republic

I asked my new iPod on 30th november but i didn't write the address.a couple of days after that i wrote the address in my apple ID, but i haven't received anything yet and in the web it says that the box has been sent, but it isn't written the address.should i call?or this delay is frequent?(I'm from Spain)

go to expresslane.apple.com

I havent been waiting quite as long but about two weeks