Sorry for the bad humor of the other time, and thank you for bearing with me. When such a thing happens to you once, you try to convince yourself of having a bad chance. When it happens to you twice, you want to hold the world responsible for it...
As for
There is simply a far greater likelihood of 5 people out of millions having a dead hard drive than some software doing something it shouldn't be capable of, on only 5 machines out of 5 million.
I really think it is more to that than simple hard disk failures...
One of the indicators of a failing hard drive is hard disk corruption in circumstances where it should be impossible.
Thanks to SMART, such issues are closely monitored. This was actually my first hypothesis, but then I checked my SMART monitor and there was no report of recurrent read/seek/write errors. I also ran the SMART tests to make sure. The disk is truely healthy. Also, in case of a hard disk failure I expect at least some of the humongous image libraries I have on my harddisk to be affected. I access and edit these image files regularly. No sign of that yet...
What "versioning system monitoring your directory"? Could you elaborate on what that might be?
I didn't mean a real versioning system like CVS, but I have a paid DropBox account and it keeps a record of all the changes in my DropBox folders and also makes incremental backups of all files. DropBox had not recorded any activity in my working directory for more than 7 hours prior to the crash, despite me being frantic about pressing CMD+S every 2 minutes.
Modern Office file are complex packages - glorified ZIP files. When you save, it doesn't "write" the file in the traditional way you might expect. It creates an entirely new file in a temporary location and swaps that new file with your old one.
Yes, I learned about this after the crash, and I found it outright irresponsible that Word creates its temporary files in obscure locations on my hard disk (why I call them obscure is another story that takes another discussion thread). At least if they were created in my current working direcrtory, I could keep better track of them. Still, this does not explain why Word does not produce an error message when the swapping operation fails. Either the feature has not been implemented properly or it uses deprecated methods that eventually clash with the way Modern MacOS manages its fs.
If you have evidence of any actual issue, don't imply or suggest its existence. Post a link.
Because of the excellent design of Microsoft forums, I can not provide you with a permalink. But if you follow this thread: http://bit.ly/OwIz41, a certain John McGhie has reported that MS is working on the crash issue. Now, to be fair, in MSglish he is considered a Community Star, and not a moderator, but he claims he is well informed and is writing the message from MS headquarters. Also, he is separating the three issues of Word crash, fs corruption, and unable to save. In my experience these issues are closely tied: Word fails to save for a long time, then it crashes with a weird error message and then you should be happy if your computer boots up the next time. Fortunately this last time the fs damage was minor and I could recover fast. Nonetheless, the unsaved information is gone, and interestingly I could not find anything in my recovery directory, although autorecovery was on. Time Machine backups did not show any activity in the Autorecovery folder either...