Nano Replacement package - never received. Who do I need to contact/ what do I need to do?

I haven't received my return box either. I evidently deleted the initial e-mail and have no idea how to get a human to answer questions on when I can expect a return box. I suppose I will await an explosion in my pocket.

Here are two steps you can take in order to check the status of your box and Nano replacement:

1) Go to https://selfsolve.apple.com/repairstatus/main.do and enter your Nano's serial number or the Repair ID that you received via email regarding your replacement order.

2) If the step above doesn't not help for some reason, call AppleCare at 1-800-275-2273 . Ideally, you should have your Repair ID handy but if not, give them your Nano's serial number and your contact info as well. Hopefully, your contact info should be sufficient if you have no other info to provide.

Apple is suffering from a shortage of boxes and for this reason is really behind on sending these out. Also, due to what I believe to be an overwhelming response for replacements that was not anticipated, the process will most likely be further delayed. When I called, the AppleCare rep told me that it will be about 6 weeks before I would get my replacement but seeing how long it's taking for the box to arrive, the wait time may be twice that for some folks.

At this point, many of us are wishing we would have known better to just visit a local Apple Authorized Service Provider to get a replacement. It seems that this would have been a much faster alternative.

Hopefully, the suggestions I provided above will help track down the status of your replacement order.

At this point, many of us are wishing we would have known better to just visit a local Apple Authorized Service Provider to get a replacement. In hind sight, it seems that this would have been a much faster alternative.

Wait - can you? Are you saying I can take mine to the Apple Store that's a block away?

Was getting a little worried and called Apple. AppleCare advised it could be a week or 3 weeks or more before they get more boxes in. No problem. And yes the 10 days starts when you get the box. Just feel better that I checked.

Absolutely. You'll save yourself a lot of hassle. Let us know if they do it on the spot or if they have to order you one first and how long it will take to get. Thanks.

I recieved my confirmation on november 14 and I am still waiting for a box (Indiana)

Still waiting with no update or anything via Apple. Getting Frustrated.

I requested the box on Nov 12 and it arrived Dec 7. So at least they are arriving. Hang in there.

Status finally changed today to saying the box has been sent!

Yo ya envié el ipod en su paquetito y todo eso pero ahora resulta que no lei que el conductor debia rellenar una hoja con los datos y no puedo saber donde se encuentra mi Ipod. De todos modos porque le conductor no me dijo nada???

The wait is not over Adam, I got my box Nov. 22 and my status is now:

Product received

Issue Identified

Replacement pending

I don't think they are shipping yet...

UpDate:

Got my padded envelope (in North Carolina), no box but my Repair Status never changed, still says:

Step 1 Request

November 12, 2011: Service requested

Well, off to the UPS store to get my Nano sent back.

Apple received my Nano. Looks like I'm going to get a new 6th gen one. Very happy and feel Apple has done a good job with this recall, though they could have communicated a little better about what was going on.

Love my new replacement 6th Gen. Nano. 🙂 Thanks Apple. and RIP Steve Jobs.