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Getting another user's iMessages

Here is my story: I had an iPhone 4 with iOS 5, which I used with iMessage. I sold my iPhone 4 to upgrade to a 4S, and before I sold it, I erased "all contents and settings" as described here: http://support.apple.com/kb/ht2110 I did not sync, restore from backup, or otherwise use the iPhone 4 after I erased it. At this point it should have in no way been associated with my iMessage account, and after wiping the phone until when I received my 4S, I had been using my SIM in an Android phone.


My wife started complaining that I was not responding to her texts. They showed as being sent via iMessage and all showed as 'received'. I blamed it on the Android phone, naturally, but the problem continued after I got the 4S, until I activated iMessage on that device. After that I did finally start receiving her texts, but also texts sent to and from the person who bought my phone. iMessage is also kind enough to sync messages he sent in response, so it looks as though I had sent them.


So, now I am quite sure this guy is receiving my iMessage texts, and seeing the ones I have sent via iMessage -- if I turn iMessage off on my new 4S, messages sent from my wife to me still go through iMessage, and are still marked as 'received'! If I keep iMessage off, I don't get my messages. If I leave it on, this guy can read all of my texts sent via iMessage.


Here is what I suspect is the problem: after I erased the phone, it still had my SIM in it and 'activated' with that (so that I could prove that the phone was still in working order), and the purchaser may not have put a new SIM into the phone. Even though I wiped the phone clean and did not set up iMessage, the phone still thinks it has my number, which iMessage must be identifying as me?


I called Apple support twice. The first guy informed me that I would have to get ahold of the person I sold my phone to, then walk him through restoring iOS. Great, so not only do I have to walk some stranger through restoring iOS, but then I have to explain to him that he can no longer use the phone until he gets a SIM, because of this restore that I made him do? So I called again -- the second person was a senior support rep, but had never heard of this issue, so hence this thread.


Is anyone else having this issue -- getting someone else's texts after selling their iPhone?

Posted on Nov 21, 2011 9:55 PM

Reply
54 replies

Jun 12, 2012 7:53 AM in response to kittyflipping

This issue and the iCloud issue both have a very simple fix. Take the time to look at your settings. First off; if you go into iCloud and it has been set up with the store (the group/family apple account) go to the bottom and delete account. Yes, you can do this. When it asks if you want the information stored in cloud left on your device say yes.

Now at the bottom of the iCloud screen it says get free apple account. This is an account which you can create which does NOT require you to attach a credit source too; no credit card or other monies. So you CAN create one for each of your children no matter their age.

After you have gone through the create process; and verified the email etc. You can now set up the iCloud to this apple account. No one will be getting others contacts etc.

Now in the settings; go into iMessage. Check the received at : make certain that this says only the email for that device and or phone # for that device.

You can also now go into the Games Centre and sign in with this apple account.

Now, if you did all this each device is a separate device and will not be receiving others messages; email; or contacts.

PS: in settings : STORE : this is where it stays the same for your family group. The account which does have a credit source.

Hope someone read this far and sees how easy this is to fix.

PSS: if when trying to create the apples account it says the email already exists????? You may have associated the email with your main account. Simply go into the main account and delete/remove that email and you will now be able to create an account using it.

DJ

Aug 6, 2012 11:38 PM in response to stevejobsfan0123

Sorry to burst your bubble, but I am having this same issue and I HAD sprint....so I DID NOT Have a SIM CARD...so it is NOT associated with that, I can assure you. Frustrated....and the really crazy thing is....I can have a text conversation with someone who has an iPhone, everything goes fine, but all of the sudden for some reason, I no longer get thier messages. I dont even have an iPhone anymore. Randomly in the conversation, I stop getting messages, and then my friend will get a response from someone saying...stop texting me.....


I had to have my friend go into his iphone settings and set it to text only and not iMessage and now I get the messages fine, But not if it tries to send it as an iMessage....which is nuts cuz I dont even have an iphone anymore,...has ANYONE figured this out?

Aug 7, 2012 12:52 AM in response to kittyflipping

I am REALLY sorry to burst your bubble, but I am currently having this SAME issue, EXCEPT, my iPhone was Sprint, so we dont use a sim card....therefore, it for SURE is not a SIM issue. Here is what I can figure to the best of knowledge. I had an iPhone 4 that my friend let me use while thier child was grounded...for 3 months. When it was time to give it back to him, we changed the phone number so he wouldn't get any of my messages and phone calls. I then reset the phone back to factory settings, after backing it up to iCloud....and there my friend, lies the problem. I set it up as a new phone, but forgot that his phone was still authorized device in my iTunes, as well as my iCloud. SO voila...as soon as he entered wi fi range..yep, you guessed it...iCloud sync....i am not saying it is an iCloud issue, but I do know this for sure, the messages only go to him when he is in a wi fi area. When his phone is off, or out of range, they come to me, as I DO NOT HAVE AN IPHONE NOW. But as soon as he is back in range and phone on...nope, they go to him...also, it is only messages that are sent from iPHones. I can send them messages, but when they reply, they go to the other person. Luckily I know him, so I can ask tomorrow, THis is SO frustrating. I deauthorized that old device off of all of my computers and hope that will help.. I also removed it as a device in icloud....


I will update this later, if that seemed to fix it.....I am sure there are MANY people out there that this is happening to, and dont even know it....and probably LOTS of ticked off people wondering why their friend, will no longer answer thier texts...


WARNING> When the "other party" who has your OLD iPHone responds to YOUR friend who tired to text YOU but it went to the OLD device, if they REPLY to them, it says its coming from YOU...even if you have a different NUMBER!?! so when that other person is really ticked off that you keep texting, and they don't know who you are...and that other person says HEY...STOP TEXTING ME,..i dont know you, your friend is going to think it is YOU!


ONE fail safe temporary fix.....and really pay attention here!!!


EVERY FRIEND YOU HAVE THAT USES AN IPHONE....TELL THEM YOU SOLD YOUR OLD IPHONE AND TO CHANGE THIER SETTINGS IN THEIR IPHONE TO ONLY SEND YOU TEXT MESSAGES, NOT IMESSAGES. Tell them if they attempt to send a message and the bubble is blue...dont send it till they change the settings, and the bubble is GREEN!

Jan 3, 2013 7:24 AM in response to kittyflipping

I had this problem just now. My mother got an iPhone 5 for herself for Christmas and gave me her 4S. The other day I noticed that my little sister had sent me a message I assumed was intended for my mom by its wording, and when I responded she thought it was my mom! It said it was! I thought maybe it was just my phone but it was hers too and we talked about it. My solution was to go into Settings then Messages, and then I went down to where it says "Send & Receive". It said 3 addresses. So I opened it and it had checked off MY phone number, MY MOM'S phone number, and MY MOM'S apple ID. So I simply unchecked her phone number and apple ID, leaving only mine. That solution worked for me, hopefully it will help some of you.

Feb 10, 2013 5:07 PM in response to kittyflipping

Hi

I experienced something similar, having given my 4S to my husband. He restored it from a backup of his previous 3G. (But of course, this 3G was still running on ios3, so it had no iMessages.)

Everything went OK, until I noticed that he seemed not to be able to send iMessages.

Checking the settings, I found that iMessages was active, but used MY apple id. I tried to change this, at first didn't manage. Finally, I disconnected iMessage from my apple id (settings>messages>send & receive>Apple id>iMessage account>Disconnect) and then in "use your Apple id" I typed my husband's Apple id and password in the settings, and reconnected; that did it!

Hope this helps somebody...

Feb 10, 2013 6:26 PM in response to kittyflipping

So basically I have the same problem but in my scenario someone else managed to get my itunes information and now their phone is registered with imessage and all of my messages are visible on their phone. This is really getting annoying because they're messing around with my conversations and saying stupid things. I changed my login information, passwords and their phone number is still there.

Feb 25, 2013 3:51 PM in response to kittyflipping

I've read all the posts in this thread and my issue seems to be similar but here's the weird thing...


I have an unlocked iphone 4S...I mostly use it with an Austrian SIM card but when I travel to the US, I use a straighttalk SIM. I've just been in the States and was using the straighttalk SIM with no problems...then I swapped to my Austrian SIM to see if I had gotten any calls or messages. After a few minutes I swapped back to the US SIM. After that, the troubles started. First, my US number wouldn't show in imessage - it still showed my austrian number. After a few tries, it finally changed back to the US number. Then sometimes while imessaging my friends, they would randomly stop replying - I was confused but thought 'Okay, they must be too busy to reply' and it wasn't anything THAT important. Then my friend told me she had messaged me when I never got the message.

Now I'm back in Austria, using my Austrian SIM card...I was just imessaging with a friend in the Netherlands and then she went to bed. All of a sudden I get an imessage from her number saying 'I've been getting your sent and received messages, this is the third time it's been happening, first from a US number, now an Austrian one' Luckily the person was nice and they said they didn't read any of the messages (even if they did, my messages are not really that interesting anyway)


So...what can I do? Most people in this thread had a similar issue but not quite the same. I'm confused. Both SIM cards I used were MINE...with two numbers activated by ME, they're both still active, my US SIM card expires next week (as soon as I don't refil the service plan I normally use when in the US) How is there still another person receiving my messages?

Any suggestions to what I can do? Thanks

May 27, 2013 1:29 AM in response to kittyflipping

I have the same issue different scenario.


I bought my iPhone 5 and registered iMessage and all that jazz.. Then I called AT&T to change numbers due to unwanted phone calls. Now SOME of my iMessages goes to the guy who has my old number. I can receive my text messages just fine but sometimes I also get some of his iMessages. Is there a way to stop this?? Any help would be greatly appreciated.


Thanks!

Jul 3, 2013 10:27 PM in response to kittyflipping

I'm having a similar problem with my 4s. Basically, I'm getting the same texts that my mom gets. I'm Getting messages from both her friends and my friends, and she's getting the same ones.

It all got started when none of the buttons on my phone were working at all, I was in the settings and I was also reading how to fix that problem and it told me to erase my phone, so I did that. I couldn't remember the rest, but my dad says it has something to do with us sharing the same iCloud account. But for some reason

I can get messages from my mom, even though it's pretty much the same phone.

Jul 4, 2013 9:23 AM in response to MightyThorsHammer

This issue and the iCloud issue both have a very simple fix. Take the time to look at your settings. First off; if you go into iCloud and it has been set up with the store (the group/family apple account) go to the bottom and delete account. Yes, you can do this. When it asks if you want the information stored in cloud left on your device say yes.

Now at the bottom of the iCloud screen it says get free apple account. This is an account which you can create which does NOT require you to attach a credit source too; no credit card or other monies. So you CAN create one for each of your children no matter their age.

After you have gone through the create process; and verified the email etc. You can now set up the iCloud to this apple account. No one will be getting others contacts etc.

Now in the settings; go into iMessage. Check the received at : make certain that this says only the email for that device and or phone # for that device. [if you have an iphone and ipad you can set up BOTH with same cloud account]

You can also now go into the Games Centre and sign in with this apple account.

Now, if you did all this each device is a separate device and will not be receiving others messages; email; or contacts.

PS: in settings : STORE : this is where it stays the same for your family group. The account which does have a credit source. This account is used for purchasing apps / music etc.

Hope someone read this far and sees how easy this is to fix.

PSS: if when trying to create the apples account it says the email already exists????? You may have associated the email with your main account. Simply go into the main account and delete/remove that email and you will now be able to create an account using it. https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

DJ

IF you have lost / stolen / or sold older devices then : Go here: https://supportprofile.apple.com/MySupportProfile.do and remove your device (unregister it)

NOTE: every time there is an iOS system / firmware update ... all devices on account get a popup advising the addition / access of such and such phone number and or email address to use facetime and or imessages. COMMON sense says if it isn’t correct for your device you say NO. Unfortunately some peoples still say yes; another reason to make sure only current devices are registered with your account and then have to change settings to stop this.

AND PLEASE; if you are silly enough to share your cloud account [no excuse why you should] DO NOT adjust / delete the other persons contacts ... some I have never gotten back; they are lost forever 😢

Getting another user's iMessages

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