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Level 1

110 points

Greyed out "Sync" button...Much help needed

When I connect my iphone 4 (which is up to date and also my itunes is up to date) to the computer (Windows 7) to sync music, app, etc the "Sync" button is greyed out so I cannot sync anything whatsoever. Also, the "Apply" button is greyed out. This happened right after I upgraded to ios 5...restarted the computer and the phone...restored....reinstalled itunes itself...waited a month for a new update to come out...all the checks that needs to be checked are checked...googled tons of stuff...asked my techy friends...been there, done that, got a t-shirt, but unfortunately nothing seems to help this specific case.

I can download songs apps and stuff directly from the phone but I do not plan on buying all 300+ songs neither the 100+ apps again...but that is another option and I am aware of that.

I have considered iCloud but for many reasons I have decided not to use iCloud.

Pretty sure I wrote all the information that is necessary but if not please ask.

Any Suggestion for now is Appreciated!!

Thanks in Advance 🙂

iPhone 4, iOS 5.0.1

Posted on Nov 22, 2011 4:53 AM

53 replies

Nov 28, 2011 8:59 AM in response to Mookiee637

I am having the same problem. I just installed the new update. Then the "other" category was taking up 75% of my space. Another person suggested un-syncing all my apps, music, movies, ect. from the phone so it clears it and then re-syncing everything. So I did that, but itunes will not let me click the apply button to get everything back on my phone. I am not sure why this is happening, but now I have an empty iphone. Have you had any luck?

Mookiee637 Author

Level 1

110 points

Nov 28, 2011 9:04 AM in response to Ali4Apple

Nope, no luck whatsoever...i spent almost 8hrs one day to find a solution but nope, none at all.

Nov 28, 2011 9:14 AM in response to Mookiee637

That *****. I tried calling apple but don't have a AppleCare plan and don't want to purchase it, and since my phone is older than a year, I don't have the free support. Apple is the only company I know that you can't call and get free help with the expensive devices you bought from them.

Seems like there are a lot of problems with the new update.

Mookiee637 Author

Level 1

110 points

Nov 28, 2011 9:19 AM in response to Ali4Apple

I can't agree more...Apple has wayy too many problems.

Nov 28, 2011 9:47 AM in response to Mookiee637

I got mine to work. I turned my phone off. Then restarted my computer. After my computer was up again I opened itunes and plugged my phone to the computer while it was still off. It turned itself on because it recognized the computer and started syncing. It then let me click the apply button to put my stuff back on my phone.

Mookiee637 Author

Level 1

110 points

Nov 28, 2011 5:00 PM in response to Ali4Apple

I did all that but unfortunately nothing works..but great to hear it's working out for you :)

Nov 30, 2011 2:58 AM in response to Mookiee637

Have you tried Putting iphone in DFU mode and doing a complete restore?

Mookiee637 Author

Level 1

110 points

Nov 30, 2011 5:12 AM in response to PasshaAret

I've tried but no luck....

Nov 30, 2011 5:44 AM in response to Mookiee637

wooow dude.. i am running out of ideas lol... have you tried a friends iphone? Maybe take a friends iPhones (of course back it up so he or she does not get upset) and reset it restore your data and try sync again?

Mookiee637 Author

Level 1

110 points

Nov 30, 2011 9:53 PM in response to PasshaAret

Well, I'm sorry, this is not my choice, lol.

I've done that (well, something very similar), but that obviously didn't help me.

Dec 1, 2011 2:14 AM in response to Mookiee637

Then try it vice-versa.. Take your iPhone to a friend’s wipe yours and restore one of his/her backs up and see if it works on his/her pc (if you get the sync button). If it does, then reset the iphone again connect it to your friend’s pc and set it up as new. Do you then have the sync button on your friends pc? If you do then when you get home you should get the sync button?. Now the only bummer… as your phone is now reset and “as new” you may get the sync button but after a restore you might not L

I hope that made sense as it is quite long winded. Let me know how it goes.