You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ethernet port in Thunderbolt Display connecting intermittently

Hello,


I have a 1.8 GHz Core i7 Macbook Air connected to a thunderbolt display.


Some days the displays Ethernet port works and some other days (now the majority) the Ethernet Display shows no connection (red dot, s if the cable was not plugged in). I have tried different cables and different connections (I have a 100 Mbps port non powered and a 1000 Mbps port non powered) all with the same result. I know the ports are working because I have tried different computers and peripherals and they all work.


Has anybody seen this issue?


Can it be fixed?


I recently applied the latest firmware update from apple.



Regards,



Jaime.

MacBook Air, Mac OS X (10.7.2), Core i7

Posted on Nov 23, 2011 7:41 AM

Reply
131 replies

Jan 17, 2012 7:26 PM in response to dfwapple

Well this is a bizarre thing. My Thunderbolt display shows a green bubble against "Bluetooth PAN" when a cable is plugged in, configures through DHCP with a plausible address, though it will not transfer data across the connection.


The ethernet connection is fine. Plugged directly into the MacBook Pro that drives the display it works just as it should.

Jan 27, 2012 2:39 PM in response to uribejm

My ethernet connection through the Thunderbolt display was a little finicky at first. Then it was fine for a couple of months. Now, suddenly, I can get no ethernet connection through the display. If I plug the ethernet cable directly into my MBP it works like a charm, but nothing I do can get the Thunderbolt display to work with ethernet. I've had this issue now for a couple of days and have been trying every combination of cables and settings with no success.

Jan 30, 2012 12:50 AM in response to Endurion

@Endurion:

Unfortunately, this (using ifconfig to restart the device) doesn't work in my case. My only solution so far has been a reboot.


Also, note that there is no reason for 'en4' being usually the Ethernet Display, and en0 is not always the WiFi. In my case, en0 is the ethernet display and en1 is the wifi. My understanding is that it is following the order of the devices in your device list.

Feb 6, 2012 5:50 AM in response to Endurion

I've resolved the issue getting my MacBook Pro 13" to reconnect to the Thunderbolt display so it functions properly as a docking station. Again I have an Apple USB keyboard and Ethernet cable plugged into the back of the TBD. Was having trouble getting these to operate when reconnecting the MBP. Here's the method I found works:


1.) Start with MBP in sleep mode and closed clamshell.

2.) Connect power supply and plug in Thurnderbolt Display connector.

3.) Open clamshell and wake up MacBook.

4.) Wait until display comes up on Thunderbolt monitor.

5.) Close clamshell.


By using these steps both my Ethernet connection and keyobard both operate properly.

Feb 6, 2012 8:53 AM in response to uribejm

Weel, it happened again this morning when I connected my MBAir to the display, I updated my computer to 10.7.3. Can anyone reproduce the problem?


- ethernet cable is connected to screen

- connect the MBAir to the thunderbolt

- press usb keyboard to wake up computer

- switch off wifi


At that point, I lose internect connection as the ethernet stays inactive. Rebooting the computer solves it.

Feb 7, 2012 9:33 AM in response to urbicande

Try hooking up you MBAir this way....connect power supply and Thunrderbolt display cable. Wake up Macbook Air by opening up cover and hitting space bar on laptop (not the external keyboard). After Macbook Air wakes up wait until display comes up on Thunderbolt. Then close laptop cover. You should end up with Ethernet connection and keyboard operating without having to reboot. This method has been working for me.

Feb 7, 2012 2:07 PM in response to uribejm

Same issue here with a thunderbolt enabled 15" MBP running 10.7.3 and all updates. I deleted the Display ethernet and tried to add it back, but it is is not shown in the drop-down. The ethernet is clearly not being identified by the MBP.


Thunderbolt works fine to a Promise R6, and a second display chained.


USB works, but I do have the mystery lost key strokes if I use a USB keyboard (or clicks when using a mouse). Bluetooth keyboard/mouse work fine.


The display firmware clearly still has MAJOR issues.

Ethernet port in Thunderbolt Display connecting intermittently

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.