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Ethernet port in Thunderbolt Display connecting intermittently

Hello,


I have a 1.8 GHz Core i7 Macbook Air connected to a thunderbolt display.


Some days the displays Ethernet port works and some other days (now the majority) the Ethernet Display shows no connection (red dot, s if the cable was not plugged in). I have tried different cables and different connections (I have a 100 Mbps port non powered and a 1000 Mbps port non powered) all with the same result. I know the ports are working because I have tried different computers and peripherals and they all work.


Has anybody seen this issue?


Can it be fixed?


I recently applied the latest firmware update from apple.



Regards,



Jaime.

MacBook Air, Mac OS X (10.7.2), Core i7

Posted on Nov 23, 2011 7:41 AM

Reply
131 replies

Feb 8, 2012 2:45 AM in response to waa

The problem is connected with error in logs:


configd[60408]: InterfaceNamer: failed to name known interface, kr=0xe00002c2

InterfaceNamer: path = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/PEG1@1,1/IOPCI2PCIBridge /UPSB@0/IOPCI2PCIBridge/DSB2@4/IOPCI2PCIBridge/UPS2@0/IOPCI2PCIBridge/pci-bridge @2/IOPCI2PCIBridge/pci11c1,5901@0/AppleFWOHCI/IOFireWireController/IOFireWireLoc alNode/IOFireWireIP/IOFWInterface

configd[60408]: InterfaceNamer: unit = 1



Maybe somebody from apple would identify a problem.

Feb 8, 2012 11:37 AM in response to DDD-MAN

When I got my new 13" MBA I used my TM to set it up just like my old 15" MBP had been. One of my co-workers got a new 15" MBP and used his TM to set it up just like his old 15" MBP had been. We both have problems with USB and Ethernet not working on our new Thunderbolt displays.


Another co-worker of mine started from scratch with a new 15" MBP (he didn't use his TM). He has no problems with his new Thunderbolt display.


I think there may be something to this theory that recovering from a TM image causes issues with the Thunderbolt display functioning correctly.


DDD-MAN, have you ever used TM (time capsule or something like that) or do you simply not have a TM disk connected to your display? I'm betting this isn't an issue of the physical hard drive as much as something screwey coming from a TM image...

Feb 8, 2012 6:43 PM in response to urbicande

Okay, tried several combinations including a complete re-install of the OS on the MBP - no change.


Did notice a few quirks along the way. Like after downloading and installing the combined 10.7.3 update not connected to the TD, rebooting, and setting the MBP in clamshell mode not to sleep, the Ethernet network connection stays active. It doesn't solve the loss of network connection from waking from sleep, but at least keeping the system wake doesn't have to be rebooted to restore the network connection.


Interestingly, the wireless network still loses connection even though the MBP never goes to sleep.

Feb 10, 2012 2:52 AM in response to bochen

It is possible that i have found a solutrion.


rm /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

reboot


There is possibility that in network settings will be little mess, especially if you have bluetooth interfaces configured. If thats true remove also


/Library/Preferences/com.apple.Bluetooth.plist


It looks like sometimes kernel changes names of the interfaces. In my case en3 have changed into en2 and it was causing problems.

Feb 10, 2012 6:45 AM in response to bochen

I just tried deleting:

/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

and

/Library/Preferences/com.apple.Bluetooth.plist

and then I rebooted. I let my MBA go to sleep and then attempted connecting to my display. This is the first time its worked connecting to my display after being asleep in a week! I won't call this a fix until I try it a couple more times (mine has not worked reliably every single morning), but it looks promising 🙂

Feb 10, 2012 8:36 AM in response to Mark TTU

I deleted /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist and rebooted.


I can access Internet even if my Wifi is off. However, in the preferences, it shows that my Display Ethernet is NOT connected but my Bluetooth PAN is connected. I never saw Bluetooth PAN in the list before. I thought that I was connected by Bluetooth to whatever device my workmates had near by, but disconnecting the display disconnects the Bluetooth PAN and turning off Bluetooth does not disconnect the Bluetooth PAN. I conclude that Bluetooth PAN is my Display Ethernet but it has the wrong name.


I then deleted the file /Library/Preferences/com.apple.Bluetooth.plist and rebooted. Same thing, I am now connected with Bluetooth PAN.


On one hand, it is a success since I am now connected to the display. However, I have the feeling something is missing in the procedure because connexion names are shuffled.


Time will tell whether the fix works. So far so good.

Ethernet port in Thunderbolt Display connecting intermittently

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