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MMS not working in iPhone4S when installing config profile with APN

When we use the iPhone Configuration Utility (either the latest version or previous versions) to create a config profile with APN info, then install the profile to an iPhone4S, we noticed that MMS (multimedia messaging) was no longer working. This means we could not send or receive MMS messages. And this is MMS going over the MMS protocol (and not iMessage). We had not seen this before. We routinely do config profiles with APN info and have done for all iPhone models and iOS version before the new iPhone4S. Never had a problem with MMS or anything else. This is for iPhone4S devices in the AT&T network. It is easy to reproduce and you don't need an enterprise APN for that. In fact just a config profile with AT&T's APN settings will still break MMS when installed (other than the MMS, everything else works fine).


It does not appear an iOS 5 issue. iPhone4 (or iPhone3GS) with iOS 5 do not have this problem. It appears to be tied to the new iPhone4S hardware. The same configuration profile (with the APN info) works fine on iPhone4 with iOS 5 (MMS works fine), but when you put the very same configuration profile to an iPhone4S, MMS quits working.


Doing a network reset does not solve the problem. Only removing the profile fixes the MMS

Any ideas, explanations or workarounds?

iPhone 4S, iOS 5

Posted on Nov 24, 2011 6:07 PM

Reply
74 replies

Mar 21, 2012 5:16 PM in response to onecount

the main problem apple does not know telecom.

mms uses cellular data network for sending and receiving mms.

if your cellular data is off, you can not receive or send.(assuming correct apn is configured by apple)

turn on your cellular data and try again. but how you will know whne you will receive mms, you can not keep the cellular data always on! this is the problem.


solution was so easy from apple but they missed it even on 5.1.

one toggle to swithc between 3G only, dual, GSM only. but his toggle should not effect the mms related setting.

another toggle for cellular data on/off.

when the mms is setted as on from messaging setting, even the cellular data is off, mms APN should be allowed.

but as apple does not have enough telco experience, they can not think this!!!!

similar problem for video call via cellular data network. not supported.

May 15, 2012 7:42 AM in response to onecount

I myself have tried numerous methods to fix this problem. Installing the profile gives it an hour fix if that. I had to keep uninstalling and reinstalling to send pics. I finally gave up then today I looked on here and read where someone deleted the profile and used wap.cingular and it worked. I tried that still no luck with either mms or data. So all I did is go settings>general>cellular data network and changed both apn's to AT&T.mvno. Worked for me and hope it works for you.

Jun 24, 2012 3:32 PM in response to onecount

There seems to a lot of folks out there with the same issue, and it seems to me this is a service that we pay for, no matter the carrier. Well if I am only getting half the service no matter who's fault it is (Apple/carrier) shouldn't I only have to pay at the very least half price for the service? I think this is something we should all start demanding, it may force someone (ie the carries) to force Apple (if this issue is a IOS issue) to fix it a little faster. Unfortunately if this were Apple's only problem, we would not be hearing so much about Apple's sub par product quality across the board. Apple appears to becoming the very thing they supposedly never wanted to be. A money hungry conglomerate that pumps out sub par product for outlandish prices, only to fail to stand behind it, or deny the blatently obvious flaws they are aware of.

Dec 29, 2012 9:17 PM in response to onecount

It appears this is an intentional "feature" of the iPhone4s, as a data plan must be turned on to receive photos:

http://support.apple.com/kb/TS2755


Device RequirediOS RequiredConnectivity RequiredRecipient Types AllowedContent Types Allowed
SMSiPhone1.0 and laterCellularPhone numberText only
MMSiPhone 3G and later3.1 and laterCellular dataPhone numberText, audio1, photos, and video
iMessageiPhone, iPad, or iPod touch5.0 and laterCellular data or Wi-FiPhone number or email addressText, audio1, photos, and video


***???

Jan 14, 2013 2:57 PM in response to onecount

Getting MMS to work with PureTalk ......

After a little searching and trying things out ......

Here is how to get the iPhone 4S to do MMS with IOS 6.0 on PureTalk Network

(it may also enable iMessage but not sure yet.)


Get a T-Mobile Sim card (doesn't have to be an active account).......(doesn't work with AT&T, I tried)

1.) A T-mobile micro sim card or cut one down to fit.

2.) Start iPhone and let it boot up on the PureTalk network. Then take out the PureTalk sim card

3.) Place the T-mobile sim card in and let it connect to their network. It will say No Service but that's OK.

4.) Under Settings>General and Cellular there isa Cellular Data option

5.) Under Cellular Data you will now see fields for Data APN and MMS that wasn't there before with the PureTalk sim.

6.) At this point double hit home button and then at the bottom will be some app icons. Open Notes or some other app. Which one doesn't matter.

7.) Then take out T-mobile sim and place the PureTalk sim card back into the phone. (Leave the phone on when doing this)

8.) Right away, double hit Home key and pick Settings icon at the bottom to go back into General>Cellular

9.) Turn OFF Cellular Data and then back on.


10.) There will now be visible the APN settings. Scroll down to the Data APN and MMS settings. The iPhone 4S will have connected to Straight Talk by now. Then Enter in this info below in the correct fields:

..................Check for Typos !!

11. When done entering, go back out of the Cellular settings to General and then the Home screen. That should do it. It might take 2 tries at this, altho it only took one for me.

Remember this for PureTalkUSA.


- Under Cellular Data Option

APN: att.mvno

Username:

Password:


- Under MMS Option

APN: att.mvno

Username:

Password:

MMSC: http://mmsc.cingular.com

MMS Proxy: proxy.mvno.telrite.com:80

MMS Max Message Size:

MMS UA Prof URL:

This worked for me as I had a T-Mobile sim card left over from an old phone that I cut down.

The unlockit.co.nz APN changer doesn't make MMS work except to stick in a Profile that makes the iPhone work otherwise. If there is a Profile APN, delete it.

Evidently the iPhone 4S specifically (and maybe the iPhone 5) has this issue with off brand carriers. Straight Talk has the same problem and I took some of their directions for fixing this and used the PureTalk settings.

Oct 6, 2013 8:39 PM in response to Lost in Texas

Thank you, Lost!


There are dozens of MMS fixes for various MVNO's, and each of them has *slightly* different procedures. I tried a bunch of them, but yours was the only one that worked! Thank you so very much---I was pulling my hair out with this one!


I was trying to configure with RedPocket. I had the correct settings, but the settings would disappear, or revert back to the previous settings, or revert to "phone" (under APN) when I clicked to enter test into the next field.


Other RedPocket users...you can get the configurations settings at:

http://redpocket.tweakker.com/Apple/iPhone%204S


...but you probably already knew that. The trick is being able to enter those settings. 😉


Thanks again!

~Dan

MMS not working in iPhone4S when installing config profile with APN

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