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magic mouse software not installed

I have a 27" 2007 iMac with OS X 10.6.8. When I open system prefs the majic mpuse software is not there. All I get are the regular mouse controles not the special screen that comes with eth emajic mouse.


I tried to install the latest update, but the system states that it is already installed.


When I open the mouse control in asystem preferences all see is tracking speed/double-click Speed.


I have no Magic Mouse controles, th emose will not scrole or do anything other than basic mouse operations.


How do I get the right softwear installed?

Posted on Nov 26, 2011 3:54 PM

Reply
22 replies

Nov 27, 2011 4:39 PM in response to Vernon Alexander

This is my sister's computer and it recently died. It would power on but crash or just would not boot. I took a chance and upgraded her RAM and the system booted, then I wiped her HD and did a fresh install of Snow Leopard then a back up from time machine.


I used a regular keyboard and mouse to do the repairs. Then I took it back to her and connected her Magic mouse and Apple Bluetooth keyboard. It worked but the preference pane for the magic mouse is wrong. The system recognises the mouse as a "Magic Mouse" but will not show the correct preference control for the magic mouse.


I tried reinstalling the Majic Mouse software and got a message "The Majic Mouse softwear is up to date.


I parried the mouse several times using the preference pane and the drop down from the menu bar under finder. Nothing.

Nov 27, 2011 10:39 PM in response to Vernon Alexander

I parried the mouse several times using the preference pane and the drop down from the menu bar under finder. Nothing.

It's still not clear to me you answered my previous question, i.e., was the preference pane you used the mouse prefpane or the bluetooth prefpane, i.e., is there a bluetooth prefpane?


Also, if you open your System Profiler and click on Bluetooth under Hardware, does it show it recognizes the BT hardware is present?

Nov 28, 2011 9:36 AM in response to X423424X

The computer recognises both the bluetooth keyboard and "magic mouse". I used the mouse preference pane and it lists the mouse as a bluetooth "Magic Mouse" but it is not the "Magic mouse " preference pane. It is a preference pane for a generic mouse even though it says "Magic mouse". I have two computers at home that both use the magic mouse and I know what the pregerence pane looks like, and all the adjustments it gives even the animated movie in the preference pane.


The 27" imac with OS 10.6.8 is showing "magic mouse" but the preference pane is for a generic bluetooth mouse.


I have paired the mouse with the preference pane, and using "Set up bluetooth device"


The System Profiler showes

Apple Bluetooth Software Version: 4.0.1f4


Devices (Paired, Favorites, etc):

blaw, blawr’s mouse:

Address: xx-xx-xx-xx-xx-xx

Type: Mouse

Firmware Version: 0x84

Services: Apple Wireless Mouse

Paired: Yes

Favorite: No

Connected: Yes

Manufacturer: Apple (xxxxx)

Vendor ID: xxxx

Product ID: xxxx

EDR Supported: No

eSCO Supported: No

Vernon Alexander’s Keyboard:

Address: xx-xx-xx-xx-xx-xx

Type: Keyboard

Firmware Version: xxxxx

Services: Apple Wireless Keyboard

Paired: Yes

Favorite: No

Connected: No

Manufacturer: Broadcom (xxxxxxx)

Vendor ID: xxxxxx

Product ID: xxxxx

EDR Supported: No

eSCO Supported: No

Nov 28, 2011 9:54 AM in response to captfred

That is weird being that I did a clean install on the computer before I pared the mouse and keyboard.


The computer has never been used with any other Bluetooth device. It has only been used with the mouse and keyboard that came with the iMac.


I do not know what 3rd party software to look for being that I never installed any 3rd party devices.

Nov 28, 2011 10:11 AM in response to Vernon Alexander

First verify that you've updated to 10.6.8 in  > about this mac. Native support of the MM occured somewhere around 10.6.2.


Have you attached other devices like a Wacom tablet etc.


I'm still unclear which iMac you have since you say it's a 2007 iMac 27". The first 27" came out in 2009, so if it's a 2007 then probably a 24". That model (in later years) had Leopard installed 10.5


Edit:


If you find that you have 10.5.8 installed, then you need this update:


http://support.apple.com/kb/DL951

Nov 28, 2011 7:12 PM in response to captfred

My bad, I don't know what I was thinking. It is a 2007 24"


Model IdentifieriMac7,1

I did a fresh install of Snow Leopard before I added the magic mouse. All the updates have been done, so all the latent software and 10.6.8.


NO OTHER devices of ANY kind have ever been used with the iMac except the factory mouse and keyboard.


The Mac refuses to display the correct preference panel, so no scrolling. My sister is very irritated because I talked her into the $70.00 Magic Mouse which is NOT being Magic but Stupid....LOL


I know it has to be something simple that I am just not seeing.

Jan 26, 2012 3:52 PM in response to Vernon Alexander

Did you ever find out how to fix this because I'm having the exact same problem. I actually returned a touchpad a few weeks back because I thought the thing didnt support scrolling. No kidding! So I get the mouse today and it doesn't allow me to scroll.


I check dozens of sites where people parrot the same thing "Well ahh it umm should only happen if some other software is conflicting" - and in my situation, as well as yours, no - no it is not. I never had any other USB related software on this machine.


Yes it is 10.6.8 and yes it is completely updated.


Heck I even ran some OnyX cleanup today just to make sure.

I even tried to circumvent the lack of the 'Enable Scrolling" checkbox (or the entire menu it should be in) by installing MagicPrefs - and it just gives me a big red ! over the icon.


Further research shows I'm missing some stuff in my library - important things like "com.apple.driver.AppleBluetoothMultiTouch.plist" (I see the one for my touchpad from Dec) but nothing for the MM.



I did install this bluetooth update - which made me yank the mouse and re-add it: http://support.apple.com/kb/DL889


Basically I'm stuck wonder when OS X became as crappy as Windows because I should never have to spend this amount of time finding out that other people have this problem - and nobody has a fix.

Jul 1, 2013 5:30 PM in response to sibi4403

I haven't found a solution. It's strange, seems like it should be solved. by now. It's one of those things that can drive you crazy, if you let it. I talked my sister into buying the Magic mouse which is expensive, but I use one at home and I enjoy the features so much now I couldn't live without it.


My sister on the other hand, doesn't know what she is missing and I'm not telling.


Anyway, I hope this bit of chatting will inspire someone to speak up. I mean, it's got to be something simple… Right?

Jan 5, 2016 10:17 AM in response to Vernon Alexander

This may not be exactly relevant to the original post, but to avoid any confusion, and possibly help others who come here looking for their solution, here is what I have found.


Magic Mouse 2, which came out in 2015 and has integrated battery and lightning port for charging, does NOT work with Yosemite (or any prior version of Mac OS X).


Having recently purchased Magic Mouse 2 for a six-month old Mac Pro (trashcan) still running Yosemite, I had struggled and googled far and wide for a solution to the problem that manifests itself exactly as the original post here. The mouse will pair with the Mac, but the preferences pane looks like a generic two-button mouse, instead of the regular Magic Mouse pane. The mouse works, but only with two buttons; none of the swiping actions work (for scrolling, or left-right), nor do the tap (or multi-tap) features. Apparently, there is no way to install a driver that would support the new Magic Mouse 2 in the old Yosemite OS (or anything older, for that matter). The only solution is to upgrade the OS to El Capitan, which is what I'll be doing tonight.

magic mouse software not installed

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