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Some (not all) emails disappearing / deleting themselves from folders in the Mail app on iPhone 4S

I am having an issue with some of my emails disappearing on my iPhone 4S and I am wondering if anyone else is experiencing similar issues and might offer a solution? I have three email accounts on my iPhone 4S and iPad 2 (of which include my iCloud @mac.com and Yahoo!) and all are set up as IMAP so that I can be sure both devices remain in sync at all times. The issue occurs when I go into any of my archive email folders, in any one of my three email accounts and let the iPhone sync with the server so that it is up-to-date. Sometimes - not everytime - I will watch as one of my most recent emails that is cached on the phone suddenly vanishes as it pulls down the rest of the emails archived in that folder. As soon as that email vanishes, it will then automatically remove it from the server (being that it is IMAP) and that email is then gone for good. It has not been moved to trash or any other folder because I can subsequently log into Yahoo! mail for instance and do a complete search for it and it won't find it at all. At first I thought it was my fat thumb (!!!) that had acidentally hit delete on the email but it is happening around twice a week and it has only happened since getting my iPhone 4S. I have contacted Apple support by phone and they suggested completely wiping the phone and restoring from backup, of which I have done. I have changed various settings such as showing 50 recent messages rather than 1000, turing on "organize messages by thread" and "ask before deleting" and trying that for a week but none of that has helped. I have a feeling this is an iOS5 issue rather than a hardware issue because my iPad 2 has started to do the same thing and it never did it before I upgraded to iOS5. Nor did my old iPhone 3GS that I had for two years. I am losing important emails and I'm getting to the stage of thinking about never opening the Mail app on either device for fear of losing any more important emails. I'm considering resorting to logging into Yahoo! and iCloud webmail via Safari instead which is a bit of a pain. Very sorry for the long message but thought i'd best be as thorough as possible. If any of you guys have had similar issues, or if you have any suggestions please feel free to chime in. Many thanks.

iPhone 4S, iOS 5.0.1

Posted on Nov 28, 2011 12:55 PM

Reply
38 replies

Feb 5, 2013 2:49 PM in response to bjg1804

Hello,


To begin, I do realize that this thread is over a year old, and I apologize if this is bothersome but I just found some new info that might help those of you who are still concerned that Apple Mail might be deleting your important emails for no reason. Well, I too have been having this problem with random emails being deleted from my iPhone 4S up until today. I discovered that the problem itself lies within your computer (hopefully you use a Mac like me 😁). There is a setting in the advanced section of the Mail preferences that controls how often the mail servers will delete/keep copies of already opened emails. Here is how to fix it so that no email ever gets deleted again:


1) Go to Mail Preferences (command-comma)

2) Go to Accounts > Advanced

3) UNCHECK the section that says "Remove copy from server after retreiving a message"

4) Close the window, but SAVE (if you don't save, it won't apply)


Hopefully now the emails that you receive on your phones will never be deleted unless you want them to.


Have a great day.

Apr 23, 2013 8:44 PM in response to bjg1804

Had iPad 2 with iOS 5 - no problem at all for years in a row. Never lost an email.


Just bought iPad 3 with iOS 6 - drafts / outbox disappear with no reason.


I was typing emails from an airplane and hitting send (disconected). When connected, I expected to have my e-mails sent, but they was just vanished. No one received it and they are not on my iPad or Gmail server.


By the way, if you try to add a Exchange Gmail account, apparently it is not supported by Google anymore.


Several business emails was lost and never reached detination until I noticed the problem.


IPAD BECAME UNTRUSTABLE FOR WORK!


This problem is really severe and should be THE most important fix ever.


Can I trust anything else on my iPad? Notes? Photos? Apps?

May 24, 2013 11:24 AM in response to bjg1804

I just found this issue, on a iPhone 4S (6.1.2software)so I switch the account to an other iPhone 4S (6.1.4)

the e-mail disappear in front of my eyes so I decided to switch to to a blackberry and still having the same issue so we now know is not an apple IOS problem, I have change all the settings on the phone


-PUSH on/off

-The amount of emails to be sync and the days to be sync

-The time to be sync 5 - 10 - 15 minutes etc

-Advance features to (never delete)


Deleted the account and set it up as pop and imap

as well as regular yahoo steps


emails still despairing from all the devices IOS and blackberry

I read in other forun it could be the account is been hack and that's why they disapear

can any one confirn this?

Some (not all) emails disappearing / deleting themselves from folders in the Mail app on iPhone 4S

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