itunes chopping off end of songs now that i signed up for match

I just filed a feedback report too - probably goes in the big round metal thing in the corner.

You would think that the person sitting there looking at these posts would be better off trying to fix the problem wouldn't you? I wonder if they use a bot to search for certain terms? Would 'Calss Aticon' fool it? - if it is a real person looking it would pick up on it...

I finally got up the nerve to back up, delete, and re-import my entire library. It did not fix the problem.

Please refer to my post of December 1. Re-importing does not always work and reinstalling Itunes will not work unless it is done a certain way. Also, I wonder if you tried deleting and re-importing any of the defective songs individually before deleting and importing your entire library.

"We have concluded that the problem is due to a bug in Itunes that causes metadata to be corrupted when a song is imported into the library. It's not a RAM issue nor is it caused by file corruption. The newest version of Itunes may have resolved the issue, but affected songs may not be repaired by an upgrade. As far as we know, the only way to resolve it is to delete and re-import the affected songs one by one, or do a clean install of Itunes after renaming the old Itunes folders after uninstalling, then re-importing everything. The remnant Itunes folders left behind in the "Program Files" folder as well as in the "Users" profile directory (My Music) should be renamed before performing the clean install. You will lose your playlists unless you manage to re-import them from the renamed folder in the Users directory."

Thanks, paulronco. I did perform a clean install of iTunes, deinstalling the prior version and clobbering all remnant directories in the process. As I usually listen to my music during my commute, it is not typically practical for me to record which songs end prematurely in order to go back and reimport them individually. Further, with over 2,000 songs in my library, a wholesale song-by-song reimport is not a practical solution. Is this Apple's official fix/workaround for this issue? This seems like an undue burden on users just to gain full access to music for which we have paid. I do appreciate your guidance.

If you follow my method described on October 10, you can test approximately a thousand songs per hour. Did you try deleting and then re-importing any of them individually? Also, I'm surprised a clean install did not work.

What I discovered by analyzing where the songs broke is that, consistently, only 4 minutes and 10 seconds of any broken song would play. Why this is I don't know, but it shows that Itunes is breaking the entries in a consistent manner. It's also helpful to know the cutoff point of your broken songs, since, once you've established it by finding a few of them, you can fine tune your identification of songs that break off very close to the end by sorting your library by Time. Hover your mouse cursor very close to the end of the playbar and allow each song to play to the end; if the song is not broken, it should count down all the way to :00. Then, once Itunes advances to the next song, just click on the mouse to advance that song to the very end, and so forth. If you hover your cursor near, say, the :03-second mark of the playbar, you should be able to go through about 20 songs per minute.

-Paul

Huge, totally unacceptable BUG from Apple, once again, which appears on its way to becoming Microsoft. What a bummer. Sadly sold all my AAPL... nothing new in the pipe and software is becoming bloated and buggy. Makes me sad as an Apple fanboy since before $5 stock. I'm out.

iTunes 11 is horrible. What a sad and total FAIL.

Apple team - please, do better. Better testing. Simpler software. Like it was with Steve... kick your own *** since he ain't there to do it.

This is reliably reproducible any time you import MP3s you ripped outside of iTunes (e.g., with LAME).

LAME!

I think it might be a bug in the Gapless Playback Analysis missing the mark on where the end point of the track is... any way to disable that?

I filed a bug report, bug #16502466

I encourage you to do the same: https://bugreport.apple.com/

Completely agree. File a bug report.

I have a collection of over 8000 songs. Re-downloading is a joke. I can't use that option with my iPad. Even after re-downloading what happens when you still find files that are impacted.

There is no valid reason that this should be happeneing and there not being a fix. I am surprised that Apple does not offer a Hash check routine to verify the library. It would take some time to process but at least it could identify the corrupt ones and re-download them automatically.

Here is what worked for me (after trying many other suggestions on this and other forums):

1. Create a backup copy of the album containing the faulty track(s)

2. Use a separate tool (I used Media Player) to burn an Audio CD from backup files

3. Delete the album tracks from iTunes & iCloud

4. Import CD into iTunes

If you have the original CD you can use that instead of burning one.

It may help to sync the iTunes library (iTunes Store >> Update iTunes Match) before and after importing the CD

This is a guess, but importing tracks from the Audio CD format may force iTunes to reload the track meta information.

In my case it is the ripped tracks from CDs I own that are having the problem.

Chucksense you may be right abt Gapless Playback Analysis failure.

I have been contacted by an Apple employee who asked me to send some of my tracks for analysis - this was before christmas - I sent them over - I haven't heard anything back, but it seems someone may be working on it...?

Perhaps it's because I'm a PC user and I have a really old iPod (5+ years), but the following approach works for me.

Whenever I identify a song that crashes early, here's what I do.

1) Go to the iTunes folder in My Music (on a PC); 2) Locate the folder the song is in; 3) Copy the file with the song and paste in same folder to create a second file version--it will appear with same title but say "Copy" 4) Go back to Library-Music; 5) See the second listing for same song--it will be identically labelled as original, but not say Copy; 6) Click the second one to start playing and click on progress bar (in iTunes) to last 10 seconds of song; 7) It should play to completion. If not, try the first version and see if that's the copy. (On my PC, the copied one that plays completely is always the second one.); 8) Delete the faulty song from library; 9) Re-sync device with iTunes library. Song should play to completion on device.

Hope it helps. I would be interested if Apple users experience success.

Chris

I was contacted also and asked to send in up to 10 files that had the problem. I was told that Apple is aware of and is working on the issue. I sent 10 files in several months ago and have heard anything since. Hope they find a way to fix this.

I've been experiencing this problem on my iPhone 5S and iPad Air (not my MacBook Air surprisingly) with recent mp3s I've uploaded to iTunes Match (some special Kickstarter Jo-Co acoustic tracks). Weird thing is, some get chopped early one day, the next it's other tracks from the same album. Really weird. Hope Apple fixes this soon.

I'vebeen experiencing this issue some time ago, and I followed this discussion to understand what could be the solution.

Then I tried some ways you already explained before with non results.

I had problems with chopping off songs on iPhone and iPad on iTunes Match, while on my MacBook Air everything was right (the library is physically stored on the Mac, instead of my iDevices that access to it only with iTunes Match).

The songs that reported the issue were mostly the ones "matched" to the ones present in the iTunes Store. To sum up, when we match a song, on our computer we keep to play our version, while the other devices stream the Store version.

I went to the Genius Bar in an Apple store nearby, they tried to access my iTunes Match library from a brand new device and it reported the same problems I had with my iPhone and iPad. So they suggested me to contact Apple Care by phone. No solution arrived from them. They told me to try some workarounds I already had practised by myself, with evident no result.

Then I got an idea (by myself, not suggested by Apple): for the tracks who had the reproduction issue, I removed my version from the library on the Mac, downloaded the iTunes Store version, then copied it out of iTunes, then I erased the track also from iTunes Match. After that, re-adding the track previously saved somwhere else from iTunes in the library (this time the AAC file coming form the store), updating iTunes Match makes all work good. No more chopping off tracks.

The negtive aspects of this procedure are:

- you have to know exaclty which tracks have the mentioned issue

- the procedure is not so quick if you have many tracks to fix

- with this procedure, you lose all data on your tracks (reproduction counter, classification, etc) and your track will disappear from any playlist (maybe smart playllist will add them again as you re-import the tracks, but it depends on the smart criteria of each playlist

At the moment, I didn't find any other way to fix the problems. This solution is not the best ever, I suppose, but it works.

I also think that Apple will never give us an official fix for this. I felt that during my multiple phone calls with Apple Care service, and I'm pretty sure it will be so.

Anyway, I hope to have been useful for you all, if you want to try. Obviously this fix works only on matched songs and not on the uploaded ones.

It's not only too much work but how do you know which songs will chop off when you have 1000 songs?!?! Apple dosent care about its customers or they would acknowledge this. I lost total faith in them.