Previous 1 13 14 15 16 17 Next 469 Replies Latest reply: Jul 7, 2015 7:55 PM by littlebrit Go to original post Branched to a new discussion.
  • Milenkod Level 1 (15 points)

    Sorry..tried it all.  Nothing works...nothing.  Cutting my sonds off on my iPhone and iPod started with iOS5 and now with iOS6, every song I add, re-sync, re-download via iTunes Match plays only about 1/2-way through.  It's gotten worse.  All my songs are over iTunes Match. I DO NOT SYNC anything to my iPhone.  That is, after all, the whole purpose of iTunes in the Cloud. 

    I'm on a Mac.  Instructions for a Windows PC are useless.


    Someone plase help.

  • e5c4p3artist Level 1 (80 points)

    Milenkod, as a troubleshooting step, download the app called SmartPlayer Free and see if you songs will play til the end in it.

  • Milenkod Level 1 (15 points)

    I can tell you that they play just fine over iTunes on my Mac and on my AppleTV.  If this is some tool  that runs on my Mac, then need to try it.

  • e5c4p3artist Level 1 (80 points)

    It's an app for iPhone and iPod that is an alternative to the built in music player. I have songs that cut off when played via the built in player that do not when played via SmartPlayer. Proving to me that my songs are not corrupted when downloaded to my phone via Match, but that the problem lies within the iPhone built in player. Was just wondering if you we're in the same situation but if you don't want to try it, you don't have to, of course.

  • Milenkod Level 1 (15 points)

    Well...that worked...  I only tried it on a few songs that were at issue and they played all the way through using SmartPLayer

  • e5c4p3artist Level 1 (80 points)

    So it sounds like your results are similar to mine. I use SmartPlayer for a work-around. However, only a very small portion of my songs seem to be affected, so I haven't pursued this issue much further. From the number of people affected, I would tend to believe there is a bug in the built-in player. I have not played around with all the player settings yet to see if anything helps. Overall though, I'd say this is a problem that likely requires a software fix, not something we users can compensate for, aside from using other apps like SmartPlayer to play our music. :(

  • Dryvlyne Level 1 (10 points)

    Try unchecking the "allow simultaneous downloads" option at the bottom of the Downloads screen in iTunes if you are having trouble with songs cutting off. I too was having problems (see my post on page 12) and doing this resolved my issues.

  • rained Level 1 (0 points)

    I have had the same issue with iTunes Match since it was released. There is nothing wrong with the files because it works perfectly syncing music between my home and work iMac's. But, the music cuts off on my iPhone & iPad in the same places. I've even gone to the length of creating an entirely new library with no avail. I'd really like it to just work.

  • CJinNZ Level 1 (0 points)

    I tried SmartPlayer and that does indeed play the truncated tracks properly (although the player itself isn't that good and doesn't seem to be able to access the cloud). So clearly the problem is not with the mp3 files, or the cloud, but with the native music player.


    The good news is then that this should be an easy fix that won't require any re-upping of data. The bad news is that Apple have been aware of this issue for months, did a major revamp of the native music player for IOS6 and STILL didn't fix the bug. Couple that with some major bad design decisions for the music player revamp (can't delete tracks from the device, can't download individual tracks from the cloud any-more), and I can only conclude that Apple have majorly dropped the ball on this issue, actually managing to make the cloud even less attractive than it was before.

  • ugo911 Level 1 (0 points)

    I agree with your opinion: I contacted Apple support, I gave them my password to access the Itunes Library, they made a lot of test and they told me that it's all ok and that problably the problem is in my Ipad (but they do not suggest to change it!). The problem still is the sma on IOS 6 with the same songs! It' seems that for Apple this is not a problem and the support people do not know that there are a lot of user with the similar problem.

  • Milenkod Level 1 (15 points)

    How about posting a link to where we can inform Apple how widespread this issue actually is. I don't even know how to / where to contact the proper people. Maybe if we all hammer them about this, it'll get some attention.

  • Roughrors99 Level 1 (0 points)


    I had an issue similar to others here and I can offer a solution that worked for me.

    I am signed up to iTunes Match and although the songs play perfectly fine on my MacBook, for certain albums the songs were cutting out and skipping to the next song around 2 mins on my iPhone 4s without any clear pattern as to why. I had tried downloading the songs from the cloud both on ios5 and ios6, switching off iTunes match etc. but nothing seemed to work.

    Where the problem appeared I think was on the initial match. A pattern emerged on the problem songs that had too low a bitrate to match. For me, these were older albums that had a low quality 56 kbps bitrate when originally recorded. Initially ITunes couldn’t match these as the bitrate was too low, so I was forced to convert to MP3 (using the right-click option) to get these songs up to the higher 128kbps to get a match. Once successfully matched, I could then download the better quality 256kbps from the cloud. This was perfectly fine for the playback on ITunes through the MacBook but they weren’t right on ios.

    So to my solution:

    1. Once you have the offending better 256kbps quality songs safely on your HD, delete the songs from the cloud.

    2.     On the second dialog box that appears when deleting, iTunes will ask you if you want to move the selected songs to trash or to leave where they are. Select the ‘Keep Files’ option,

    3.     Now go back into ITunes and bring the files back into your collection using the File>Add to Library.

    4.     The songs should appear as waiting to upload to iCloud and should be removed from your phone if on the cloud too.

    5.     Run the Update iTunes Match option from the Store> menu in iTunes.

    6.     Give it a minute for the update to complete, then on your iPhone find the album you have just uploaded. Play it through and hopefully it should be fine.


    This has definitely worked for me as my iPhone is now playing full songs for any albums where I have followed this process.


    Hope this helps for some.


    I have a 2008 Alu MacBook with all the updates and an iPhone 4s on ios6.

  • lineangle Level 1 (0 points)

    I am glad it is working for you, but with over 10,000 songs it is just not a practical solution.  There is no way to tell if a particular song is bad until you play it.  Then the process you describe is very labor intensive.  It just won't work for anyone wiht a large library. 


    We need a global solution and it is up to Apple to fix it.  I suppose they are too busy fixing the maps to even acknowledge this problem just now.

  • Milenkod Level 1 (15 points)

    Amen...a global fix.

  • BruceAppleMac Level 1 (0 points)

    This worked like a charm for me! Thanks.

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