Safari 5.1.2 not working with USPS Click-N-Ship Label Printing

I use the USPS Click-N-Ship for printing postage labels. Prior to this update the behavior was: I'd enter the label information, check out and click the print button. The labels would be generated and downloaded to my downloads folder and Preview would automatically open the file with the labels. A quick CMD-P and I was all done.


Since the update to 5.1.2 when I tell the post office website to print (ie generate) the label, no label is downloaded, thus nothing can be printed. The post office website behaves normally and acts as though the label was generated and handed off to the OS.


My guess here is that the new PDF handeling is kicking in but because the PDF that's generated has a wacky (Adobe Reader?) extention Safari doesn't know what to do with it. Here's the file name that the USPS generates:


com.usps.cns.web.pdf.LabelGenerationServlet


My workaround today was to use firefox, which will download the above file, then I chage the extention to .pdf, then I can open it in Preview and print. A lot more steps and a lot more hassle. Any ideas on how I can go back to the prior behavior or should I just punt and install Adobe Reader, which is what the post office website is expecting, but I've never needed up until now?

MacBook Pro 2.2 Intel Core 2 Duo, Mac OS X (10.6)

Posted on Nov 30, 2011 3:02 PM

Reply
20 replies

Nov 30, 2011 4:15 PM in response to Anthonyz

My guess here is that the new PDF handeling is kicking in but because the PDF that's generated has a wacky (Adobe Reader?) extention Safari doesn't know what to do with it. Here's the file name that the USPS generates:


Quit Safari.


Go to /Library/Internet Plug-ins


Move the PDF Browser plugin to the Trash.


Relaunch Safari. See if that helped.






Apple Safari 5.1 and Adobe Reader/Acrobat Advisory

Nov 30, 2011 4:35 PM in response to Carolyn Samit

No change in behavior after removing the plugin and relaunching safari.


I got a lead to try the Schubert PDF plugin:

http://www.schubert-it.com/pluginpdf/


I'm testing it now and with the USPS test label (an example label it will generate to see if your system is working correctly) and it is working. It's slightly different behavior in that it presents a print dialog, rather than opening it in Preview, but from the print dialog I can open it in preview, so all is good. If I can learn to learn to trust it with "live" labels, it will even save me a step.


*fingers crossed*

Dec 5, 2011 9:36 PM in response to Anthonyz

I tried the "Schubert Method" mentioned below and it printed the label great - yet without ANY barcodes! Maybe I goofed up something in the process. I ended up deleting Adobe Reader 10.1.1 completely (since Preview works well and I do not care for Adobe much).


I then installed Google Chrome, and logged into USPS. Chrome does not require Adobe to print postage labels. It ran seamless and worked fasted than Safari 5.1.2 (I never thought I would load Chrome, but it worked great)!


Just another idea or as a option to the endless loss of ability to print USPS labels every time Apple updates Safari. Would be nice if this wasn't an issue each time with Safari, yet each and every time an update rolls out, USPS postage labels will not print. Firefox would not print them either.

Dec 7, 2011 9:25 AM in response to Anthonyz

I usually print my labels effortlessly, directly from PayPal after someone pays via PayPal. Yesterday I needed to print after being paid by check so I went directly to the USPS Click/Ship site. So after my label didn't print but USPS charged my account anyway, I called customer service at USPS. After one hour on hold I was given another number for tech support. Another hour later, someone finally answered and told me that Safari just changed and is no longer compatible with their system. Grr.


I asked her why USPS doesn't announce that clearly up front on their site so Mac users won't have to go through all this wasted time and frustration and she said there aren't that many Mac users compared to PC! Are they serious? Really?


Anyway, I suggested the makers of the printing programs make the effort to accommodate us "few" Mac users and she said I have to switch to Mozilla Firefox in order to print my labels. Oh, also I have to wait two weeks for a refund.


I'm no computer whiz but how difficult could it be to allow the applet access to print the label which is generated and showing right there ON THE SCREEN?


Perhaps if enough of us complain, they will consider us Mac users worthy of equal service.

Dec 7, 2011 11:02 AM in response to jacquelinefrompalm springs

I have used PayPal and the Postal site for several years. It seems that it is an Adobe Plugin that is the problem each time Apple updates Safari. As I mentioned above, Google Chrome does NOT require Adobe at all, and prints the label very well. I never thought I would back Chrome, but I print 5-10 labels a week and cannot afford waiting on a fix! Good luck!

Jan 1, 2012 3:27 AM in response to Anthonyz

I actually found this solution describing similar incidents from somewhere between "05-"08. I wish I could remember who the poster was to give him credit! It worked for me and I had saved the instructions to a stickie note.


"1. Get to the print verification screen (the one that asks you if it printed)

2. Open Safari's activity window (Window > Activity or Opt+Cmd+A)

3. Double-click the largest file under the "USPS - Print Shipping ..." and the PDF will open in a Safari window. The file will look like this:

"https://sss-web.usps.com/cns/servlet/com.usps.cns.web.pdf.LabelGenerationServlet ?

Jan 1, 2012 3:11 PM in response to Suzec

Thanks for the tip, but the servlet you need to print the postage never downloads, so you cannot open it to print the postage. This is just one of the MANY problems I have encountered since downloading 5.1.2... and cannot seem to uninstall and reinstall 5.1 Thanks to Apple for their planned obsolecence, my ICAL is unusable since I have not upgraded to ICLOUD and Lion.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari 5.1.2 not working with USPS Click-N-Ship Label Printing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.