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Level 1

34 points

iTunes Match never connects on iTunes startup

This is the lovely non-descript icon sitting next to my Music library every time I start up iTunes. After startup, I don't have the ability to add songs to, update or download from iTunes Match. I can click the icon and it starts swirling like a barber-shop pole, but stays that way forever. I have to actually turn iTunes Match off then turn it back on again to access my music in the cloud.

I've installed iTunes on other computers, as well as virtual machines on my current computer, and they all work flawlessly the first time.

I've uninstalled and reinstalled all Apple software (including all the little things like Bonjour... basically everything published by Apple has been deleted and reinstalled), nothing seems to work.

I suspected it was my WLAN card's drivers (I have an Alienware laptop with a Bigfoot Killer 1103), as they initially caused problems with iTunes 10.5, but after uninstalling them completely, shutting off my WLAN card and connecting via cable to my router, I still get the same problem.

My OS is Windows 7 x64. I installed iTunes on a Win 7 x64 virtual machine and it worked just fine, so I don't think it's the OS.

Has anyone else had the same problem?

Posted on Dec 2, 2011 1:48 PM

37 replies

Feb 27, 2012 1:40 PM in response to Locust76

I have rebuilt my Windows Profile to see if this would help, but no change. Still unable to access without turning iTunes Match off and back on.

I don't believe it has been taken to Apple, and I am really not sure how to do that.

Locust76 Author

Level 1

34 points

Mar 1, 2012 12:20 AM in response to Locust76

I have not taken this problem to Apple. I can't really ever seem to find the time to, since there's no email support, only telephone support. Living in a totally different timezone really sücks sometimes.

JuriV

Level 1

0 points

Mar 9, 2012 1:24 AM in response to Locust76

Same problem here.

My main library is on an iMac and sharing with all iOS devices works fine, but iTunes on win7 64 bit does not work. I'm on a pretty large LAN, but the IT guys say it is not a firewall problem or anything. It works fine on my iPhone here (which is on the same lan connected via wifi).

When iTunes is started the cloud starts spinning like a barber shop pole and nothing happens...

The "run as admin" thing didn't work for me. I have tried several things to make it work again, but I can't figure it out.

Miserable.

-EDIT-

While typing the above message, something magic happened and it's working now. Let's see how it goes..

-EDIT-

Locust76 Author

Level 1

34 points

Mar 9, 2012 1:43 AM in response to JuriV

Congratulations 🙂 I hope it works for you, Juri!

Apple released iTunes 10.6 on Wednesday, it might be worth it to update to see if that solves the problem as well. I got mine to work again, and it still works after the update, so at least Apple didn't break it for me 🙂

JuriV

Level 1

0 points

Mar 9, 2012 1:47 AM in response to Locust76

Thanks :-)

Also downloading the update now. There is also an iCloud configuration screen in the download. Guess that will do a little trick as well.

Dec 13, 2012 6:31 AM in response to Locust76

Same thing for me on Windows 7 (x86) with new iTunes 11. Looks like it's issue in iTunes for windows and apple still didn't fix it.. so frustrating..

Has anyone find painless solution to deal with this?

Jan 19, 2015 12:38 PM in response to Locust76

Looks like the run as admin fix worked for me!

iTunes Match never connects on iTunes startup