Iphone 3GS keeps rebooting

(Feel free to just read "the problem" and skip the rest.)


Background:

My iPhone 3GS recently quit working. I had paid for Apple Care, but when I took it into the store, they claimed it had water damage and wouldn't fix it. B.S. They said water damage could happen from as little as taking the phone from a cold car into a warm building. Why bother with Apple Care if you live anywhere cold then? But that's neither here nor there - it's just a warning to those considering buying Apple Care.


Instead of paying $149 to get it fixed, I decided to take a stab at it myself, since the warrenty is already voided (from condensation?). The original problem was that the phone would only turn on when plugged into the wall, but then wouldn't move past the "connect to iTunes" stage and I couldn't connect to iTunes because it wouldn't power up when plugged into the computer. I ended up puting in a new battery and now it turns on just fine, but . . .


The problem:

It reboots every few minutes like clockwork. It seems that others have had this problem and I've been reading the posts trying to figure out how to handle it. The tactic that seems to work most often is using DFU mode, but it seems my iphone will only go regular restore mode (at least, I think this is the case because the screen doesn't stay black for very long - it goes to the apple screen relatively early in the process). When I use restore mode, it goes smoothly at first, but unfortunately the length of time it will stay on is less than the length of time it takes to do the restore, so it keeps turning off mid-restore and then I get an error message.


Other possibilities:

Maybe this is related to the fact that it doesn't have service now? But the problem happens even if I put it in airplane mode and even if it's connected to wifi. It seems to keep trying to find service and after a few minutes, it reboots. I could possibly borrow a sim card from someone else with an iPhone 3 to see if it works when it has service.

Others have suggested that maybe this problem means an internal part wasn't put back right. Any thoughts on what? I'm afraid to open it up and poke around cause new problems.


Any ideas?

Thank you!

iPhone 3GS, Mac OS X (10.7.2)

Posted on Dec 4, 2011 9:16 AM

Reply
13 replies

Dec 4, 2011 9:26 AM in response to slpscientist

Hate to say, but if your phone has been rebooted, restored or recovered. It sounds like a hardware issue. Send it to the refuribish line with the rest of them. Now i know you said you restored it. but there are a couple other ways of doing it that might help.


1. Reboot methods. The first thing to do is try to reboot the iPhone, which you can do by holding the top button and the home button for about ten seconds. In some cases, the iPhone is actually still on, but a bug stops the screen from displaying anything, so you can reverse the problem by doing the reboot. If you still see nothing on the screen, try to plug the iPhone in and again try the reboot methods to see if you can get the screen to display.


2. Restoring the iPhone. If the iPhone shows up in iTunes, but it still doesn't seem to turn on, it's definitely a display problem. When rebooting fails, you can restore the iPhone from iTunes, and this should fix whatever bugs caused the original issue. Realize that you'll have to reload your music if you restore to another software version. To restore, plug the iPhone in, go into iTunes and click the iPhone's icon on the side of the select screen. Click on the restore button and agree to the prompt asking if you really want to restore the iPhone's software.


3. Recovery mode. You can put the iPhone into recovery mode if it has a charged battery by holding down the home button before connecting it to iTunes, then continuing to hold the button until iTunes recognizes that the iPhone's in recovery mode. Recovery mode is a bare-bones way of booting the iPhone that allows you to perform a restore when you're dealing with a serious issue such as the iPhone failing to turn on or display anything on its screen.



try one of these if you havent already. if still nothing, its time to take it in or get a new phone.

Dec 5, 2011 2:24 AM in response to slpscientist

Hi slpscientist,


I have had the same problem, after hours of looking through support communities and numerous attempts to restore my iphone which was scuppered by it simply resetting once again, I decided to make a phone call to my girlfriend to tell her that my phone was simply not working so I couldn't use it for texting calling etc. heres the weird thing, first time round it simply wouldn't work. The call would not start, so she rang back which I failed to answer. When I went to reply to that call however, it seemed to work. Funny thing is after we spoke on the phone the iphone now seemingly functions fine. It no longer resets and sends text and calls fine. A strange one but it saved me a trip to the Apple store, it might not work with you but I thought it was worth a bash?

Dec 7, 2011 8:40 PM in response to slpscientist

Here's my personal update. My mom and I visited the Apple Store and went to the Genius Bar where I talked with the rep about the intermittent shutdown issue. The iPhone was replaced with a new one and the whole process took like half an hour.


I suggest that anyone who has an iPhone 3GS and is still under warranty to call AppleCare and report the problem as it seems to be more widespread than previously tought.


You can set up your Genius Bar Appointment here.

Dec 4, 2011 9:43 AM in response to VTWINCRAZY84

Thank you for your response, VTWINCRAZY84.

I may not have stated it clearly in my message, but I was trying to say that I've tried each of those already. Recovery mode won't work because my phone turns off during the process. I already bought a new phone, so this is a "last ditch" means of trying to fix it and either return the other phone in the 30 day window or at least have the option of letting my mother use this to replace her 3G or to use this with wifi in the future.


I'd still like to see if someone knows what usually causes this rebooting issue. I'm not ready to give up yet. For example, if it's being caused by the phone searching for service, I may still have some other options.


And, an update:

Apparently the recovery mode has hurt things instead of helping them. Because it goes half way through recovery before my phone shuts off, apparently now I have half an operating system or something. Before, it would turn on and I could use apps and so forth for a few minutes before it rebooted. Now I can't get past "connect to itunes" - and of course, the only option there is to restore the iPhone, but I can never get through that process.

Dec 5, 2011 8:21 PM in response to slpscientist

I think cambone01 may be right. I've seen in other places that people report this as a battery problem as well. I checked and the APN on the two batteries is different. I've ordered a new one, which should be here in a couple days, so I'll see if that helps.


Another update though: I connected my iphone using a different computer and it made it through the update process finally and isn't rebooting all the time. I'm not sure why that changed things, but it did. On the other hand, now it's stuck at the "connect to itunes" screen, so it hasn't gotten me much further.


I'll see if the correct battery helps and if not, it may be time to throw in the towel. I'll check back in here after I try the new battery.

Dec 5, 2011 8:30 PM in response to slpscientist

Hi,


My mom's iPhone 3GS is having the same issue. Today, I called AppleCare and the rep told me that he has been getting calls from other customers that are talking about this very same issue. According to him Apple is taking a closer look to the issue and set up an Apple Store Appointment for tomorrow. I'll post what happens in my visit.


I have to say Apple has been screwing up in the last few months in terms of product quality, damaged GPU drivers (and hardware in some cases) in 2010 MacBook Pros, iOS 5 battery problems, and now this iPhone shutdown issues.


Hopefully it will get better in the future.

Dec 7, 2011 9:08 PM in response to vea1083

Thanks for the update. Mine should be under warrenty, but they are insisting there is water damage. When I protested, the "Genius" I had my appointment with said it could just be from taking the iPhone from a cold car into a warm building (and thus, condenation). So ridiculously infuriating! So, I'll have to try the new battery route - and know not to spend any more money on AppleCare when I live somewhere cold.

Jan 16, 2012 6:37 PM in response to couldbeWill

My brothers 3GS had the exact same issue. We tried what couldbeWil did and it worked! When I rang the 3GS from my phone it gave a ring tone at my end but his phone wasn't ringing. He then rang me and my phone rang but I didn't answer. Then I rang him again and he 3GS rang and he answered. This seemed to reset something because it stopped the reboot cycle and the 3GS works find now. Thanks for the tip! :-)

Apr 20, 2012 5:13 AM in response to slpscientist

Sounds to me like you are having 2 separate issues. One is caused by the battery replacement. If the new battery is faulty, the iPhone will constantly reboot every few minutes and give erroneous meter readings. At first it will be intermittantly rebooting, but will eventually start rebooting every few seconds. Constant rebooting will drain the battery to the point where it won't boot up anymore either (people often think the iPhone is bricked when that happens). I suggest putting the old battery back in, or using a different new battery. Then you should try more trouble shooting on the problems you have after replacing it.

Aug 2, 2012 4:01 PM in response to frankfromportugal cove

Dropped my phone today, it wouldn't turn back on at all. Tried the usual reboot techniques to no avail. Opened it up to see if a connector had come loose, the #3 one seemed to pop out too easily so I thought it could be this ( had trouble in the with this sucker - my fingers are too big). Still wouldn't turn on but apple logo would appear when plugged into wall ( not showing when plugged into PC).


Long story short:

After reading Franks post and the previous mention of batteries, I swapped in my old battery ( havent used it in 18 months) and everything works like normal. No restore or anything needed.


Thanks for this thread.

Aug 15, 2012 12:07 AM in response to slpscientist

Rebooting Issue - possible fix


Today had a replacement OEM battery put in my 3GS. After getting back to the office I noticed it was in a 2-3 minute reboot loop. Didn''t matter if I put in the PIN or not. Didn't matter what application I ran. After searching a lot of forums I came across this...


http://digitalhalon.com/blog/2012/02/01/iphone-3gs-keeps-rebooting-over-and-over -fix/


It certainly worked for me. It appears it might be a 3G network problem. I actually took the SIM out after reading a previous forum fix, but strangely the problem remained for a while. It could therefore be perhaps due to the battery calibration as each time it rebooted the new, yet to be charged at all, battery took huge leaps downward in % after each reboot....until... it stabilised at 14%. Now streaming radio and have had no rebooting for over an hour and JOYOUSLY... the battery percentage doesn't drop like a brick, which it did with the old 2.5 year old battery.


So I would suggest mucking around with Airplane mode and SIM cards until you get the rebooting to stop. Joy when it does!!!

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Iphone 3GS keeps rebooting

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