You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphoto corrupting photos from iPhone while importing

User uploaded fileUser uploaded file


I am using an iPhone 4S and took several photos this weekend with the built-in camera App. I've imported them on my iMac using iPhoto 11 and 27 out of 250 are corrupted (see image attached).


Now iPhoto erased the original versions on my iPhone so there is no way for me to get these pictures back. They were showing ok when viewed inside the photo app on the iPhone itself. It is very frustrating. Has it happened to anyone before?? Can I still trust iPhoto and iPhone?


I am using an non-jailbroken iPhone 4S with iOS up to date and OS Lion un to date and iPhoto 11 up to date.


Thanks for helping!!


note: I had to reduce the images using photoshop for them to be uploaded here, but the photos are looking the same in my iPhoto library.


User uploaded fileUser uploaded file

iPhoto '11, Mac OS X (10.7.2)

Posted on Dec 5, 2011 5:12 PM

Reply
75 replies

Feb 11, 2017 1:59 AM in response to Emmangt

The exact same thing happened to me but really amazing news: I JUST RECOVERED THEM ALL!!! :) :) :)


Here are the instructions:

your photo's are copied but iPhoto/Photos was still updating it's database.


-Go to Finder

-Go to Pictures

-Locate the iPhoto-Library or Photos Library (whichever you were using)

-With right-click, click on "show packetcontents"

-You are now in your iPhoto library, be carefull!

-Locate the folder "Masters"

-Chose the right date

-Locate your photo's and copy them to a safe location


Good Luck!

Dec 6, 2011 3:17 AM in response to Yer_Man

this is NOT an issue with the phone. It is an issue with Iphoto during the import process. I would like to think i am technically savvy... but i am having identical issues.


when i import them into iphoto directly from my iphone it corrupts a number of pictures identical to above.


however when i use a disk software eg phonedisk and then copy the photos locally onto my hard drive and then use iphone to import the photos i have NO issues at all.


so it is definitely during the iphoto import process from the phone.


its a work around but its frustrating

Dec 6, 2011 5:24 AM in response to Yer_Man

I will try again tonight.


5 Photos were not imported for an unknown reason. I think iPhoto just showed a message saying these 5 pictures were not imported and mentionning their file name. These 5 are still on my phone, showing ok, and also some pictures i took with the Hipstamatic app have been corrupted while importing but i beleive they still have a copy in the Hipstamatic app as well. I could try importing them again and see if they get corrupted the exact same way.


I will try this this evening and let you know, and copy all the message errors if there are any.

Thanks for the help!



Emmanuel

Dec 6, 2011 5:56 PM in response to Yer_Man

Ok, here is the verdict.


Using Image Capture for the few photos left I had on my iPhone did not turn up damaged.


However, i am not able to reproduce the error this time with iPhoto while importing new photos i took today with the same iPhone. They turn up ok. Maybe it was a one time thing. I remember itunes might have been syncing my iphone at the same time, maybe there have been some data loss during the syncing yesterday... maybe a low memory thing. I am not a thecnical expert. But for sure this error may happen again to some users as i'm using only apple material with up-to-date versions of everything and i was doing a pretty basic operation.


Further proving the iPhone is not responsible, I was able to e-mail myself the very same photos taken with the Hipstamatic app that were imported corrupted on iPhoto, and they are ok when imported via my email. So the original files on the iPhone were fine, while after going through iPhoto importing they were damaged.


The only way to prevent this, since i'm going to be more careful next time, is that after an iPhoto import, i will keep the Photos on my iPhone rather than having iPhoto deleting them right away. If they show up messed up, Ill have a backup option.


well well. everything can't be perfect i guess.

Dec 12, 2011 5:24 PM in response to Emmangt

I am having the same problem. About 1/4 to 1/3 of the photos I import to iPhoto come in with lines and missing data similar to your results. iPhoto is definitely corrupting on import.


The evidence is:

If I email any photo to myself from the phone (even ones that were "damaged" upon import to iPhoto) the images are fine.

If I upload the photos a second time, the images are usually fine.

Images are fine when viewed on the phone.

The images are only damaged some of the time when I upload them into iPhoto. Almost always one or more photos are damaged and not always the same ones. Usually I can get all of the photos if I just upload several at a time. I noticed this when I had about 130 photos and videos on my phone. I thought it had to do with the size of my photo collection (50,000 photos/videos and about 158 Gb of data) so I moved that collection to another computer / disk and I started from scratch - same problem.


I've experimented with trying to make sure nothing else is running on the computer. I haven't checked both USB ports but they work for everything else, including harddrives.


I'm using iPhoto 9.2.1 (628) which is also called iPhoto '11 on OS X 10.6

I'm using an iPhone 4 with the latest iOS on it.


I've stopped deleting photos on upload so that I can check. It's a hassle, but I don't want to lose any photos.


By the way, I often get a note that some photos are damaged and can't be imported, but if I import them again or email them to myself, they are fine.


To me, it looks like data loss during the import process.

Dec 13, 2011 12:15 AM in response to barrus

So the problem recurred in the Test Library?


Create a new account (systempreferences -> accounts or Users & Groups on 10.7) and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.



Regards



TD

Dec 13, 2011 7:59 AM in response to Yer_Man

Yes, the problem occurred in every single test that I did in every library I tried it with. I finally got most of my photos uploaded without error (I had to check them individually to confirm) after uploading several different times with different photos getting errors each time. I just deleted the ones with errors and tried again on those.


I'll try the new account approach next time I have photos to upload and let you know what happens. However, the fact that it happened to several people (not just me) and in several situations and test libraries indicates that this is probably something Apple should be looking into and testing.


The only change I made to this setup was an update to the latest version of iOS. After that, it took me weeks to upload the photos because every time I tried, some photos were bad so I kept putting it off until I had time to work on it for a few hours.


Next time I have photos to uplod to iPhoto, I'll let you know what happens by posting to this forum thread.


John B.

Feb 1, 2012 7:37 PM in response to anthonyfromoakland

Yep, +1 for me too. Brand new iMac with 2 month old iPhone 4S. And I deleted photos from the phone after importing before realising there was a problem, so I lost a Christmas video which was really important to me.


For those in a similar situation, check your phone backups - I had an iCloud backup that restored my phone, then Image Capture imported the video fine.

iphoto corrupting photos from iPhone while importing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.