Apple Event: May 7th at 7 am PT
Hi all 😉,
since some days if I try to access my iCloud mail (@me.com account) via iPhone I get the following error:
Cannot Get Mail: The connection to the server failed.
Please note that when I initially setup iCloud, a couple of months ago, the mail worked fine. And of course now other email accounts work normally.
Any suggestions?
Lenovo ThinkPad, Windows Vista, iTunes 10.5.1.42, various iDevices
Ok boys, i think that too many people have got the same problem. Non my i cloud is working... But just sometimes!!! We should contact the customer service, or just pretend that our thousand little i pad or i phone works well. I also don't understeand why i need a pc to make the most part of the work on this stupid tablet. Ok... Never mind... Something is going to happen
Same here! My iCloud started working earlier this evening and now it's intermittent. I sometimes get emails pushed through to my iphone, and then I get the error popping up again. I'm thinking of stopping by an apple store this weekend and see what is wrong. Although, I'm thinking it has to be something on their end.
Hello,
SAme problem here, cannot get email in ipad2, iPhone and macbookpro... I guess I will have to continue to rely on the trusty AOL on my Windows laptop.
Definitely an issue at Apple side.
To get them doing something about this please raise a problem at you favorite apple support advisor.
😀
Same thing here. I have a iPad in one hand and a iPhone 4s in the other and can't get mail on either. I've been emailing myself back and forth between the two and nothing. I hope that this will get fixed soon. My android friend is sitting over there laughing at me for leaving google. How embarrassing.
Also, the mail is coming through fine on the iCloud web site and the iPad it's just not getting to the phone. It's just not getting to the phone.
Exact same issue here with a brand new 4S just initiated with a brand new @me account. Got the first 3 mails (wellcome mails), then "Cannot Get Mail - The connection to the server failed". Come on Apple, please fix it :-)
I opened a support case with apple. They determined since I could NOT access my mail box on www.icloud.com without getting an error message and my mailbox was also not working on my phone for my me.com address that it was a mobileme issue and they directed me to mobileme support which only has chat based support. they were complete idiots.
Ultimately the issue is that at some point your password stops syncing between your appleid and your me.com email account and it required an apple ID password reset to fix it. wait 15 minutes and your mailbox will start working again once you update the password.
This is obviously an apple and mobileme issue and I am disgusted to see both companies claim the service is working perfectly. ihave had to reset my apple id password several times now to get my me.com email working again.
sethhobrin wrote:
I opened a support case with apple. They determined since I could NOT access my mail box on www.icloud.com without getting an error message and my mailbox was also not working on my phone for my me.com address that it was a mobileme issue and they directed me to mobileme support which only has chat based support. they were complete idiots.
Ultimately the issue is that at some point your password stops syncing between your appleid and your me.com email account and it required an apple ID password reset to fix it. wait 15 minutes and your mailbox will start working again once you update the password.
This is obviously an apple and mobileme issue and I am disgusted to see both companies claim the service is working perfectly. ihave had to reset my apple id password several times now to get my me.com email working again.
This is interesting, but I don't think that it's the same issue that I and others have reported, since I was always able to access my @me.com email account from https://www.icloud.com/. The problem - for me - is only on the iPhone.
http://www.apple.com/support/icloud/systemstatus/
At least apple is acknowleding the issue? Although my service has not "been restored". I had 8 emails pour in earlier this morning, but now I'm back to getting that error message.
I tried the suggestion of resetting my Apple ID password, and so far for the past hour I've been getting all emails and no error messages. Crossing my fingers that this actually fixes my problem. So far my iPhone 4S is able to grab everything and send stuff now 🙂
And it started doing it again at 12:18pm. ARghghghg ðŸ˜
Message was edited by: tallslacker
Same exact thing here. I also had several emails squeak through this morning and then back to problems.
Hey guys,
i experienced the same problem for the last weeks, today i found this hint and it worked for me. 🙂
Try this
On the iPhone tap Settings > General > Reset > Reset Network Settings
Then restart your iPhone.
http://answers.yahoo.com/question/index?qid=20111212083538AAh6YNC
Good luck!
I just tried this, going to see how long it lasts.
I did it and it had no effect. Still getting the errors. Frustrating
Can't get iCloud mail
