I am unable to scan with my HP1710 Office Jet All In One now that I have upgraded to OS10.6.7
According to the HP site I need an Apple software update to scan.
Does anyone have any advice or work-arounds?
Thanks!
iMac, Mac OS X (10.6.7)
Sorry, I should have said I cannot scan with my HP7410 All In One, not 1710!
Hello
you can try this apple update
Gestionnaires d'imprimantes HP 2.8 pour Mac OS X v10.6 et OS X Lion
HTH
Pierre
Thanks Pierre,
Unfortunately the apple update does not work. Installed it and I still cannot scan.
Appreciate the effort,
Jane
Delete the printer in System Preferences > Print & Scan (select the printer and press "-") then re-add it by clicking the + symbol.
This should make the Mac look for the most current driver from Apple. Even though you cannot scan go through this printer process and see if that helps.
Thanks; went to System Preferences and deleted what was there and then added the printer, which is an HP Officejet 7410 All In One. Restarted and still cannot scan. Also for some reason when I try to scan (from Photoshop which I used to be able to do fine til I upgraded my OS) it crashes out Photoshop now.
Appreciate your trying to help.
Jane-
What happens when you go to a program like Image Capture? Is the printer/scanner listed there.
Image Capture should be in your Applications folder.
I have a HP Color LaserJet Pro CM 1415 and I can access it through that program.
Image Capture is not seeing the scanner. When I go to System Preferences which should I choose:
--Officejet 7400 series (fax) USB
or
--HP Officejet 7400 series HP Fax
I have an HP 7400 All In One that has a scanner, printer and fax.
Neither of above options works - I can print but cannot scan...
Thanks much,
Jane
Dear sdpitbull,
You are right, now Image Capture is allowing me to scan. I can no longer scan from Photoshop cause for some reason Photoshop is telling me there is no device connected, but sure enough Image Capture does recognize the HP so at least I can scan and save thru Image Capture. Thank you so much, and thanks too to durignieux pierre for leading me to the driver link for this OS.
Most appreciated -- this has been driving me nuts!!!
Thank you thank you!
Jane
Apple software update for HP 7410 OfficeJet All In One
