Previous 1 2 3 Next 43 Replies Latest reply: Oct 25, 2013 9:17 AM by wegras Branched to a new discussion.
Badmash Level 1 Level 1 (0 points)

I have this iPhone 4 locked to 3 UK and want this unlocked to any network across the globe. I called 3 and they said that the lock can be released only by Apple and they does it for a charge of 15GBP. Is there any other go? Any assistance will be appreciated.

iPhone 4, iOS 4.2
  • roaminggnome Level 10 Level 10 (92,350 points)

    ONLY the carreir nto which it is locked can initate the unlock.  No one else at all can do this at all.  Apple does not do this.  ONLY the carrier can do this.


    You carrier will have to unlock the iphone. If they charge for this service, then you will have to pay them for the service.

  • Badmash Level 1 Level 1 (0 points)

    Thanks ma8..


    May I know how they are gonna unlock the phone? Does it need to be send over to them or do they just need the IMEI? Please clarify this coz I'm on the other side of the globe and I won't be able to send the phone over to them if they need the device.


    Many thanks,



  • roaminggnome Level 10 Level 10 (92,350 points)

    They will let you know how.

  • Badmash Level 1 Level 1 (0 points)

    I contacted 3 and first they told me that it is not them who is unlocking iPhone but Apple.

    I rang them again and somehow got them convinced. They agreed me that they would unlock it for free. I gave them(obviously) the IMEI number. After a while they told me that my phone is unlocked and I need to connect it to the iTunes before starting to use it.


    Please note that this call was made by somebody who lives in the UK on my behalf and I don't live in the UK at present. So I wasn't able to make more clarifications.


    My question is: Would I be able to unlock it remotely as they said without having any codes typed into my phone? Can I ask them to have an e-mail sent with the confirmation that they have unlocked my phone and also the instructions to be followed?

  • Badmash Level 1 Level 1 (0 points)

    Can anyone provide any information about this?

  • iPhone_Warrior Level 3 Level 3 (650 points)

    If 3 has passed your IMEI to Apple to unlock then you need to restore your phone in iTunes, preferably with a sim card other then 3, and you should see a screen at the end of the restore that says "Congratulations Your iPhone has been unlocked".

  • Badmash Level 1 Level 1 (0 points)

    Kudos to you ma8 ...!


    I appreciate your help.

  • wegras Level 6 Level 6 (13,600 points)

    Normally the carrier (UK carriers ) needs the iPhone to be ACTIVE in the UK and on their network .

    Since it seems likely you cannot meet that criteria since you are not in the UK with the iPhone

    I would suggest the chances of it being unlocked are ZERO but please prove me wrong if you think it possible

  • Badmash Level 1 Level 1 (0 points)

    Thanks Peter,


    Guess what..? I've proved you wrong. My phone is UNLOCKED now.


    Even I never thought of getting it unlocked remotely.


    Here's what they have done.


    After so much of persuation over the phone, 3 UK agreed that they will unlock the phone for me. They got the IMEI number from me and told me that the phone will be unlocked within 24 hours and for that I need to connect the phone to the iTunes. What they do is, they will request Apple to remove my phone from the locked list and my phone will be updated when it is connected to the iTunes. Happy Life, isn't it?


    Thanks for all the supports from all you guys. I may return if I get stucked with any of the features.


    Thanks a million,


  • wegras Level 6 Level 6 (13,600 points)

    In which case well done

    you are in my knowledge unique

    more to the point says a lot for 3 network and their approach to customer service

    ( must say I have a 3 microsim in my iPad for 3G capability )

  • ferrett1961 Level 1 Level 1 (0 points)

    Very lucky indeed. I have been told today by 3 that they wikll not unlock my phone under any circumstances because it was bought on ebay, Any ideas on what I can do?

  • varjak paw Level 10 Level 10 (169,820 points)

    If 3 has refused, there's nothing you can do to get the iPhone officially unlocked. Only 3 could authorize unlocking, and many carriers will do so only for the person with whom they have a contract.

  • Julian Wright Level 7 Level 7 (34,860 points)

    They probably only unlock for the original registered owner of the phone, so see if the eBay seller will get it unlocked for you.

  • ferrett1961 Level 1 Level 1 (0 points)

    Have already sent them an email but it was nearly a year ago so I am not holding my breath. I really want to get away from 3 as their customer service is diabolical. Is there any other reliable way on the internet sites that is a permanent unlock official or not?

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