Q: iYogi, scam? Relationship with Apple?
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Dec 12, 2011 1:54 PMby modular747,HelpfulAs stated right on their website:
http://www.iyogi.net.au/computer-software/apple-itunes.html#dis_last
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Dec 12, 2011 1:56 PMby Mark Sealey,Thanks, modular747; so not officially dishonest - just nothing to do with Apple!
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Dec 15, 2011 4:29 AMby pravikant,Hello All, I work for iYogi in its Active Response Team. We are an independent remote tech support company and not affiliated with Apple. With customers in the US, the UK, Australia and Canada we provide comprehensive tech support for computers, connected devicesand software applications. We recently launched services for users of Apple technologies; you can read more in our press release http://www.iyogi.com/aboutus/index.html#press_releases1 and also visit our website at http://apple.iyogi.com. If there is a specific query, please feel free to email me on iYogiCare<at>iyogi<dot>com, and we will get on it right-away.
Thanks.
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
<Edited by Host>
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Dec 15, 2011 7:17 AMby Mark Sealey,There is another factor here, though, which you're not revealing, pravikant: a member of my family with an iTunes/iPhone question recently called Yogi. They were told it would cost $79 to fix something that Apple tech support fixed in less than a minute.
Is that good business practice?
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Dec 15, 2011 7:33 AMby varjak paw,Not speaking for nor defending iYogi, per se, but why would you expect any totally independent company to provide you with free service? They don't get compensated by Apple in any way, so it's perfectly reasonable and within their rights to charge you for any service they provide. If Apple will fix a problem for free, well, that's why you call Apple first. The same applies to any manufacturer in regards to an independent service provider. If you feel that any charge is excessive, just don't pay it and patronize some other business.
Regards.
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Dec 15, 2011 7:38 AMby Mark Sealey,Dave,
That's exactly what we did.
But in this case $79 dollars for a 5 minute fix was exorbitant.
Nor, on the phone, did Yogi make it clear that they were who they are.
What's more, on that day, Yogi's paid advertisement on Google suggested an affiliation (verbal at least) with Apple Care.
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Dec 15, 2011 7:47 AMby paulcb,But in this case $79 dollars for a 5 minute fix was exorbitant.
Is that good business practice?
Personally, I think it's too high and would find other options but that's up to the owner of the company. They can charge what they like and customers can decide to pay if they like. It's called the free market where the customers ultimately decide the value of a product or service.
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Dec 15, 2011 7:49 AMby varjak paw,Claiming or implying affiliation is one matter. Charging a fee is another, and perfectly reasonable. Many companies, including many authorized Apple service providers, charge a flat minimum fee for technical support. You and I may consider what iYogi charges to be exorbitant, but there's nothing unethical about them charging it as long as they tell you up front.
As to the ad, not having seen it, I can't comment. The only iYogi ad I have seen on Google makes no representation about being authorized by Apple or any other vendor, but there may be or have been other ads that did so imply an affiliation. The main iYogi web site most definitely disclaims any such affiliation.
Anyway, probably enough said on the matter. Regards.
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Dec 15, 2011 7:56 AMby Mark Sealey,I began this thread because I was curious about the connection implied in the Google advertisements for a company whose address is http://apple.iyogi.com, and who - when called - did not explain that they were independent of Apple.
But thanks, Dave, modular747, Paul and Pravikant. I agree, enough said…
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Aug 3, 2012 7:39 PMby Schaffy131,So i just thought i would get on here and relay some information about this iyogi to other people. My little brothers iphone stopped working and so he called "apple" or so he thought and when they answered his call they did not say who they were or what they were there to do. Also they had him go to this website where he was supposed to download a remote for the computer so that they could have controll over our computer. Which at that point he came to me to have look at that, which i felt there was no need to do. He also asked them if he could back up his phone to the icould. They said that the only way to do that was through that remote download. They also asked my little brother personal information about my mother and even tried to ask for her social securtiy, and he was smart enough to tell them no. Seems sketchy to me. I hoped i could give you guys a little more information.
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by My voice is my password,Aug 29, 2012 4:50 PM
My voice is my password
Aug 29, 2012 4:50 PM
in response to Mark Sealey
Level 2
(282 points)
Old Hardwarejust curious how you both came across this company? were they recommended or did you find them through google?
-mvimp
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Sep 7, 2012 11:29 AMby gilliannnnn,they asked me for my credit card information before stating the price. sadly im sure what they are doing is legal but it is definitely deceiving. i stupidly gave them my zipcode, email adress, name, house phone number and cellphone number. are they able to do anything with this?
