iYogi, scam? Relationship with Apple?

Unfortunately, I found this website after I had already purchased their yearly service contract for over $300. This company is incredibly good at hiding their true colors and I’ve looked extensively for information about this company and I’m only finding reviews written about iYogi, BY iYogi. I believe that they are writing their own reviews because of the grammar and spelling in each of the reviews. They dont seem to be written by someone whose english is their first language.

I digress, our original reason for posting this review: We purchased their service a little over a year ago and have been waiting for it to be over. They constantly call for renewal period, but WE ARE NOT INTERESTED. During that year we had to hire a separate online computer repair company, WWW.safepcfix.com to properly repair our computer. After the second time of having to hire another company to repair the original virus issue we hired them for, we signed up with the year contract with the other company. iYogi consistently failed to diagnose and repair multiple issues with our computer. These were issues that all stemmed from one source. SafePCFix informed us that they run into issues where other computer repair companies do not completely 100% remove the virus infections, causing them to come back stronger in the future. After constant issues and having to cancel iYogi, we now have working computers.

During our tenure with these guys they would tell us we had more problems with our computer than what we actually had. We had to contact another repair service to repair the machine and fix the mistakes they made. This happened on a couple of occasions. We decided it was far better to purchase the actual service agreement from a US based company (ie the one above.) Their technicians were easy to understand and explained the problems that iYogi caused with our machine.

Buyer beware.

to be sure, call your banks and change all your credit cards with new password

and add new security question ,

DO NOT use your computer for online banking and other stuff before making sure its clean

TO BE SAFE call and cancel all ur credit cards ...

add new security questions...

Make sure ur computer or devise is secure now , don't use that hard drive or usb they asked u to use for back up or any things like that .

i had a same experience , I'm SURE i called apple customer service but seems like my phone was hack , those ppl answer an i thought I'm giving all my info to apple customer service, they never mentioned their name during 2 hrs conversation.

thanks god didn't make and keep any home made **** in my laptop lol

If any of you are wondering about IYOGI from a legal perspective I can offer the definitive answer -

I recieved a call from someone from Iyogi today and they DID NOT give their name as Iyogi upon my answering.

They introduced themselves as APPLE TECHNICAL SUPPORT!!!!!

I was actually expecting a call from the real tech support so I thought this was the call. They proceeded to get me to log onto my imac and blabbered on about having lots of malicious software on my computer. I started to become a bit suspicious at this point but it was when they directed me towards google and then asked me install the TEAMVIEWER software to link with them that I called a holt, as apple tech support DO NOT USE TEAMVIEWER and said I would contact my previous contact at the real apple tech support to confirm that the guy i was speaking to was legit. He actually had no problem with me doing this and didnt try to hold me to the phone unlike the female employee I spoke to from the same company several months earlier who was incredibly rude and insisted I didnt put the phone down to her.

What these people are doing is Obtaining pecuniary advantage by deception - which is an offence in the UK under the theft act of 1968. In short the person I spoke to TOLD ME HE WAS CALLING FROM APPLECARE TECH SUPPORT CENTRE - THIS WAS AN ABSOLUTE LIE!!!!

They may be a legitimate company, charging people rediculous amounts of money for their 'so called' services. But They are telling people they work for Apple and using this to gain peoples trust to get them to log onto their computers and start 'fixing' their issues. Then they hit you with the bill after. This is not just lying but is deception and an offence. They are now stepping over the bounds of the law and I will be making a case against them shortly to trading standards.

The fact that THEY CALLED ME out of the blue is very disturbing.

In short - If you recieve a call from a company claiming to be Apple - ask them politely to leave their contact number to call back. Hang up, Google the number and check it isnt coming up under Iyogi.com. And If you require Apple Tech Support - USE THE CORRECT CONTACT NUMBER FROM THE APPLE WEBSITE!

This is just wrong, I thought I had contacted Apple but I guess not. I was also asked if they could remote access my computer because I did a factory to my iPhone and it was taking over 2 hours and still not moving. I had to start over and it only took 20 minutes. Now I have iYogi on my desktop. I removed it then my wireless mouse quit working, I restarted my computer based on HP support website and it asked me to add iYogi back on and now my mouse is working fine. I think it is a virus or malware, it is wrong that you can't remove it without having a problem with something on your computer.

As stated right on their website:

http://www.iyogi.net.au/computer-software/apple-itunes.html#dis_last

just curious how you both came across this company? were they recommended or did you find them through google?

-mvimp

So, Time Warner gave you the wrong number for Apple.

Go to getsupport.apple.com and you can set up a call or chat with Apple directly.

Have you contacted Time Warner to complain that one of their reps misrouted you to iYogi instead of Apple?

RedfromOz wrote:

and we've told them that we are on the do not call list ( an Australian service)

See this -> https://www.donotcall.gov.au/enquiries.cfm