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This is pathetic. Steve Jobs would be ashamed. First I can't order an XL book and now I can't even order a regular size one because the servers are down. I guess I'll have to give my money to Walgreens or someone else this year.

I called Apple today and they said they're still working on it. I asked to speak to a supervisor and the guy basically told me no and that there's nothing they can do about it. I told them I would take my business to hp then, as I have wasted hours on this crap. They should at least offer free shipping and take off all of the authorizations by the next day.

They can't refuse to connect you with a supervisor. I used to work for that call center, if you insist they have to connect you. I would call back, and ask to speak to a supervisor in the print services department. That's what they did for me, the supervisor was able to take off the authorizations (the first agent told me I would have to call my bank), and gave me a direct line so I can call and make sure expedited shipping charges will be free. Just explain that they made the charges on your card without an order placed, so they need to get rid of them. The hard part is having that conversation without getting angry. Once you get to the right person, they are very helpful.

I've had the same problem although I am having a nightmare. Didn't realise I was being charged each time so tried to order a few times so was charged a lot. Checked my statement, called the bank who told me it was for Apple. Rang them, ended up on the phone for 3 1/2 hours and am no closer to getting it sorted or my money back. The guy I spoke to went through various troubleshooting things that I had to do over the phone and he made me do a few more orders each time he thought he'd fixed it. I'm now £1290 down without an order on the way. They are going to ring me back on Saturday apparaently to try again. No idea how it's all going to work out.... Any help will be appreciated from you lot!!

This seems to be working now.

Still not working for me. This is what I get. Now $400 or so in pending charges. Apple support is closed. Anyone have any luck speaking to a person and if so what number did you call? I am going to file chargebacks with my bank tomorrow as the other two from yesterday are not going away just yet.

I get the same message. This is totally unacceptable and Apple should be ashamed. I wouldn't be surprised if the message is showing up now because of all of the bogus credit card charges. APPLE! YOU SUCK!

And just as I suspected, now the credit card authorization fails! Isn't it great that Apple just doesn't give a crap about losing all of our business.

I finally got it to work on my calendar project this morning at about 10:30am (in Seattle). Got an e-receipt. Then I tried a book and it got all the way through and at the very end said that there had been an error and to try again, so I did and got the same error. Tried about 30 minutes later and it worked. Problem was, I got 3 receipts for the 3 attempts (and each of those orders was for 6 books).

I gave it a couple of hours and then called the number on my receipt (1-800-676-2775) and got someone right away who went in and refunded the two extra orders and confirmed that all the other pending charges from yesterday would drop off in three days (20 pending charges). As a bonus, since the 2 extra orders have already printed, they're sending them anyhow at no charge, so now I'll have 18 copies of my book for the price of 6! All-in, I spent about 10 minutes on the phone. The woman I spoke to was great, new exactly what the problem was and how to fix it and was nice and on top of it.

Say what you will about Apple, but even though the experience was frustrating, it was quickly and professionally resolved, I'm getting even more copies of my book that will be great gifts for extended family, and everything will be here in plenty of time for the holidays (they already shipped). I think that maybe if we hadn't all procrastinated and ordered at the same time, we wouldn't be in this boat. Everyone makes mistakes.

It worked this morning. I ordered two separate books without issue. It's easy to get mad at whatever company you deal with when problems arise. For me, how they deal with these issues is the important part. Apple support has been great, and genuinely cared about getting this resolved. I deal with a lot of call centers and support centers in my job, and I've never received this level of service from Dell, HP, Microsoft, AT&T, etc...

Hey !! I tried buy "IOS Developer Program", I did click in "Add to Cart" and appears the message "Oops, error in your session". I did it three times. 😟 and now what ??? Really I need enroll me !!

Please APPLE Help US !!!

Sorry but you are posting in a user to user iPhoto for Mac forum - no one from Apple here and only iPhoto users here

LN