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iPhone Safari resetting itself to Never Accept Cookies

Every few days my iPhone's Safari app preferences reset themselves to Never Accept Cookies, which keeps me from being able to log into my secure sites. I am not part of a corporate mail exchange program. I am just a person with an iPhone who wants to use Safari to accept cookies from sites I've visited. Can you help me get this glitch fixed?

MacBook, Mac OS X (10.7.2)

Posted on Dec 12, 2011 7:12 PM

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58 replies

Feb 11, 2012 9:48 AM in response to Peter Nuding

I wish I were so lucky Peter. I don't have any corporate exchange, but every time I sync my phone cookies are reset. I have even noticed it will reset randomly on the go and occasionally when I plug my iPhone into a wall socket (power). I sync with a cord about once a week (or so) and I don't sync wirelessly. Without syncing, it automatically resets about every other day. It is so annoying. More annoying is that this thread has been up a while with serveral bug reports submitted by those with developer accounts and no one has heard anything.


(iPhone 4 with latest ios, 5.0.1)

Feb 18, 2012 7:34 PM in response to tonyakay13

Same bug. Here was my report to apple. Awaiting (but not expecting) an answer


Summary: iPhone keeps resetting this setting... "settings" > "safari" > "remember cookies" , it should say "always" which is what I set it to. However, it every day or so will be magically set back to "never". I think this is obviously a bug since a setting that doesn't stay set is abnormal. Furthermore, the impact is that any website which requires cookies functions abnormally. (logins don't work, sessions are forgotten, even the apple website won't let you log in).



Steps to Reproduce: Use my phone, doesn't happen to my wife's phone. Happens to a couple coworkers' phones. The action is toe set "settings" > "safari" > "remember cookies" to "always". Then use the phone for several days.



Expected Results: Returning to "settings" > "safari" > "remember cookies" will not have changed.



Actual Results: Semi-frequently it will.



Regression: Didn't used to happen. Been on iPhone with the same settings/synchs since my iPhone 3gs on iOS 3. Used that until iOS 4.x. Then bought iPhone 4s and upgraded to iOS 5.0.1 and have been having this problem ever since.



Notes: This occurs with or without synching. I have iCloud enabled, and tied to my ***** email address with Apple.


Removed my email from the bug report copy

Feb 21, 2012 2:31 PM in response to tonyakay13

I'm having this same issue on an iPhone4S using 5.01. I seem to have been able to isolate what's been causing it.


When I log into my online banking via Safari, if I let that session time out, it always somehow resets my cookies to Never.

If I'm diligent about Logging Out, it has not been an issue.


I haven't tried turning off iCloud syncing, but for right now it's not an issue as I make sure I always log out of my online banking session.

Feb 22, 2012 12:59 PM in response to tonyakay13

Perhaps this is progress? I just got email...


This is a follow up to Bug ID# 10713203. After further investigation it has been determined that this is a known issue, which is currently being investigated by engineering. This issue has been filed in our bug database under the original Bug ID# 10145563.


I was never able to reproduce the problem while tethered, so I could never get them the diagnostic info they wanted. Maybe someone else was succesful.


...Sam

iPhone Safari resetting itself to Never Accept Cookies

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