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Level 1

8 points

iTunes 10.5.2 locking up immediately after execution

Is anyone else experiencing problems with the new 10.5.2 version that was just recently released? Ever since I loaded it iTunes locks up immediately with the waiting "hourglass" and stays this way continually requiring a hard exit to get out. I have tried several different things to no avail:

Reboot, both warm and cold
Uninstall and reinstall
Also tried uninstalling and reinstalling to an older version (10.2) but Apple sets it up where this is not possible due to an .itl file.

I have taken a couple separate data dumps in hopes of sending them to Apple but they have pretty much no way of contacting them directly with an attachment that I have found.

System specs:

O/S Windows Vista
AMD Athlon Processor 2650e, 1600 Mhz
3 Gigs of Memory and plenty of hard drive space

Here is some of the information I pulled when the program begins to lock/loop:

Appears to reach roughly 77,000 K Working Sets that spike quickly and then stop around that number.... possibly locking during startup?
Once the application locks the iTunes process is using no CPU to extremely low amounts of CPU: <.01 percent.
Attached both detailed and short dumps

Any help with this problem, a workaround to get back to a previous version of iTunes and/or a way to get a dump file to Apple Support would be greatly appreciated.

Thanks!

Clayton

Windows Vista

Posted on Dec 13, 2011 3:42 PM

64 replies

eboothby

Level 1

9 points

Feb 16, 2012 8:33 AM in response to charlesinaustralia

THANK YOU - THAT WORKED.

All I did was open the Task Manager and Stop apsdaemon dll and itunes exe.

Worked perfectly - thank you many times over.

Feb 20, 2012 11:07 AM in response to clayclay

My problem is similar but iTunes locks up on me while trying to import music from my music library on my computer to my music library in iTunes to d/l to my phone. After dragging and dropping a couple of songs iTunes and my computer's music library both lock up. Anyone have this similar problem? I've tried disabling that APSDaemon thing and still doesn't work. I've added music to my phone before. It must be this version of iTunes because previously I've used the same computer (running Windows 7, btw) and same iPhone (3GS). Help!!!

geotwn

Level 1

0 points

Mar 8, 2012 8:24 AM in response to clayclay

Ok I finally FINALLY find a better solution than renaming/disabling ASPDaemon.exe.

In Command Prompt, type

netsh winsock reset

According to the information I can find, this will reset your winsock and cause certain network sensitive software (e.g. firewall) to cease working. Just reinstall/re-enable those software and everything should be fine.

If you have previously renamed/disabled ASPDaemon.exe, you obviously need to reverse the change for the Push Service to work again.

Tested on iTunes 10.6.0.40. iCloud is finally working for me for the first time since months ago.

If that works for you too, please spread the words.

Mar 14, 2012 2:19 AM in response to geotwn

Thank you, it worked fine - Windows XP, iTunes 10.6.

iTunes 10.5.2 locking up immediately after execution