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Can't deactivate iMessage after switching phones?

I bought an Android phone tonight, replacing my iPhone. I also ported my number to the new phone. However, now, anytime someone with an iPhone tries to SMS me, their phone automatically sends it as an iMessage, which I can't receive, since I no longer use my iPhone. How do I deactivate my phone number with iMessage so that I can start receiving text messages from my iOS-using friends again?

iPhone 4S, iOS 5.0.1

Posted on Dec 16, 2011 9:03 PM

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Question marked as Top-ranking reply

Posted on Dec 24, 2011 6:45 PM

AHHHH After lots of tinkering I've solved the issue! 🙂😀


I really hope this helps everyone!


Okay. Heres what to do:


  1. Go to: https://supportprofile.apple.com/MySupportProfile.do
  2. Log in if not already logged in.
  3. Click on "edit products"
  4. Click on the "x" to the right of the product.
  5. Click "unregister"


Within seconds of doing this I was able to receive SMS messages from iMessage users!


Hopefully this helps everyone, and Merry Christmas!

136 replies

Can't deactivate iMessage after switching phones?

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