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Can't deactivate iMessage after switching phones?

I bought an Android phone tonight, replacing my iPhone. I also ported my number to the new phone. However, now, anytime someone with an iPhone tries to SMS me, their phone automatically sends it as an iMessage, which I can't receive, since I no longer use my iPhone. How do I deactivate my phone number with iMessage so that I can start receiving text messages from my iOS-using friends again?

iPhone 4S, iOS 5.0.1

Posted on Dec 16, 2011 9:03 PM

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Question marked as Top-ranking reply

Posted on Dec 24, 2011 6:45 PM

AHHHH After lots of tinkering I've solved the issue! 🙂😀


I really hope this helps everyone!


Okay. Heres what to do:


  1. Go to: https://supportprofile.apple.com/MySupportProfile.do
  2. Log in if not already logged in.
  3. Click on "edit products"
  4. Click on the "x" to the right of the product.
  5. Click "unregister"


Within seconds of doing this I was able to receive SMS messages from iMessage users!


Hopefully this helps everyone, and Merry Christmas!

136 replies

Apr 21, 2014 1:12 PM in response to cary1011

I recently purchased a Samsung S5 and ported my number over from an old Iphone S4 and had all sorts of imessage problems. I followed every trick and suggestion stated on all the forums and still have people sending me imessages that never come through. I have deactivated and removed any reference of my phone number from my icloud account and my messages account. My number is no where to be seen so where are the imessage texts going that people are sending? some people are being told that the imessage was unsuccesful and then were prompted to send via sms text....but not all.


This is a dissaster! I can not run the risk, in my line of work, of not getting someones text msg. Apple...you need to deal with this NOW. I am now telling everyone I know how messed up iphone and imessage is...this is garbage!

Apr 24, 2014 3:43 PM in response to ingeniusone

I apologize about the odd style but I'm using voice rec software. I just got the Galaxy S five and I have this problem too after weeks of searching online I finally figured out the problem it is with iMessage even if you have your old phones imessage switched off. you have to get your friends to text you normally and send. If the text bubble shows up blue, press and hold choose option send as SMS or text and the bubble will change to green green means SMS blue is the iMessage so its up to the iPhone user to take literally a half of an extra step to send a text to you and if they don't do that then they're just jerks

Jun 30, 2014 2:17 AM in response to cdslashetc

Already read a few discussions on the forums about this, including some of the long thread above, but here's my problem.


Just switched from a 3GS to a Moto G (Android 4.4.3)


Turned off iMessage on the 3gs before factory resetting it and also delisted the phone from iTunes and Apple ID etc.


But other iPhones still try to send me messages as iMessages which list as delivered but I obviously don't receive.


Called Apple Support to ask them to manually deactivate iMessage on my number. American lady I spoke to struggled to understand the problem, then suggested it would be solved if I changed my email address. After carefully explaining again I was told that it isn't possible for Apple to manually deactivate iMessage on my number. Eventually she decided that this wasn't an Apple issue at all and that I need to talk to my carrier. When obviously it is solely an Apple issue.


Suggestions as to what I might do now would be very much appreciated! Thanks in advance for any info

Jul 7, 2014 6:50 AM in response to Literroy

Just switched from iphone to a droid. It seems to me that if someone else's phone "thinks" mine is an iphone it sends it as an imessage, which seems to be verified by this:


Last night I got a tip that so far seems to do the trick. Ask your iphone-using contacts to send you a text, double tapping "send." On the second tap, they will be asked if they want to send as a text message (as opposed to imessage, I guess); they should tap "yes." I might not have all the correct terminology on the question, but both people who have tried it have successfully sent messages to my new phone.

Can't deactivate iMessage after switching phones?

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