8 Replies Latest reply: May 7, 2012 11:27 AM by lee11lee
SuperRob64 Level 1 Level 1 (0 points)

Trying to set up iTunes Match on my Mac mini all weekend. It keeps erroring out during Step 1 with the code "-9810". What does this mean?

 

I've found other threads suggesting I should delete the Verisign keys from my Keychain, and then reboot, which I've done. I left it at home to see if it finishes syncing while I'm at work. The next try will be to delete my Apple cookies and see if that helps.

 

Any other ideas?

 

--

Rob

  • Shawn Grinter 2 Level 3 Level 3 (950 points)

    -9810 is a sign on authentication error (SSL) - try signing on else where, signing out and trying again.

     

    Regards,

    Shawn

  • SuperRob64 Level 1 Level 1 (0 points)

    Shawn,

     

    Thanks for your response. When you say "try signing on elsewhere", what do you mean? Should I sign into iTunes on a different computer? I'm not sure how that's going to solve the problem on the computer I'm trying to set it up with, though. I have iTunes on my work PC, but I'm trying to stop using that and keep all of my music on my home Mac.

     

    --

    Rob

  • Shawn Grinter 2 Level 3 Level 3 (950 points)

    Yes, on another computer or iOS device. The signing out process seems to clear some flag or other on Apples authentication servers. Then again it may do naff all but some comments I have read said this worked for them.

     

    Regards,

    Shawn

  • SuperRob64 Level 1 Level 1 (0 points)

    Shawn,

     

    Thanks again for your help. However, none of that worked at all. The only thing that worked was bringing my Mac to work with me today and setting up iTunes Match over WiFi (I'm on Ethernet at home). Not sure why this worked, but I saw someone else had solved their problem by changing which network they were on, so I figured I'd give that a shot. Still don't know if it was the switch from Ethernet to WiFi, or just being on a totally different network that ended up fixing it, but at least it's working.

     

    --

    Rob

  • Shawn Grinter 2 Level 3 Level 3 (950 points)

    Possibly something weird with firewall setting, anyway no matter - you're running now so alls well that ends well.

     

    Regards,

    Shawn

  • Thierry Di Lenarda Level 1 Level 1 (0 points)

    Hi There,

     

    I had the same issue since this morning, and after checking the whole hardware and settings chain, I  just changed my ISP DNS from the primary to secondary, and everything works flawlessly since then.

    Hope it helps.

     

    Cheers,

    Thierry

  • Doogie1022 Level 1 Level 1 (0 points)

    I was able to get it to work two ways.

     

    1. Tethering to my iPhone (similar to you taking it to work I guess, different IP maybe?)

    2. Turning on Genius and allowing it to "Send information to Apple" and then clicking "Update iTunes Match" under the "Store" menu.

     

    hope this helps.

  • lee11lee Level 1 Level 1 (0 points)

    Yes tethering works for me too, thx!

     

    But it has to work with my normal cable network as well, Ive tried everything! Port forwarding, etc. but nothing does work...

     

    Anyone has any other ideas, because a lot of people seem to have this problem!?

     

    regards

    lee