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iPhone 4 won't restore (21) Error Error log provided

Hi. My iPhone 4 won't restore. I've tried putting the phone into recovery mode + dfu mode.


It returns a (21) error, I have added a error log. Any help is MUCH appreciated.


[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe]

====================================

AppleMobileDeviceHelper.exe begins

====================================

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] parent process: 3260 "iTunes.exe"

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] main thread 3172

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] command line: "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe" --pipe \\.\pipe\301956441251620167133403260 --parentPipe

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ALLUSERSPROFILE=C:\ProgramData

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] APPDATA=C:\Users\Nuki\AppData\Roaming

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] asl.log=Destination=file

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramFiles=C:\Program Files (x86)\Common Files

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] CommonProgramW6432=C:\Program Files\Common Files

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] COMPUTERNAME=NUKI-PC

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ComSpec=C:\Windows\system32\cmd.exe

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] FP_NO_HOST_CHECK=NO

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] HOMEDRIVE=C:

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] HOMEPATH=\Users\Nuki

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] LOCALAPPDATA=C:\Users\Nuki\AppData\Local

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] LOGONSERVER=\\NUKI-PC

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] NUMBER_OF_PROCESSORS=8

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] OS=Windows_NT

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbe m;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_ARCHITECTURE=x86

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_ARCHITEW6432=AMD64

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 26 Stepping 5, GenuineIntel

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_LEVEL=6

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PROCESSOR_REVISION=1a05

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramData=C:\ProgramData

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramFiles=C:\Program Files (x86)

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramFiles(x86)=C:\Program Files (x86)

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] ProgramW6432=C:\Program Files

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] PUBLIC=C:\Users\Public

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] SESSIONNAME=Console

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] SystemDrive=C:

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] SystemRoot=C:\Windows

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] TEMP=C:\Users\Nuki\AppData\Local\Temp

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] TMP=C:\Users\Nuki\AppData\Local\Temp

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] USERDOMAIN=Nuki-PC

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] USERNAME=Nuki

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] USERPROFILE=C:\Users\Nuki

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] windir=C:\Windows

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] windows_tracing_flags=3

[3220 @ Wed Dec 21 02:41:11 2011] [YSLoader AppleMobileDeviceHelper.exe] windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

[3260 @ Wed Dec 21 02:41:23 2011] [(unknown facility) iTunes.exe] _AMDNotifyHook (thread 2420): Could not load library WININET.dll from the AppleMobileDeviceSupport directory, C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\\WININET.dll.

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe]

==============================

MDCrashReportTool.exe begins

==============================

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] parent process: 3260 "iTunes.exe"

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] main thread 2380

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] command line: "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\MDCrashReportTool.exe" --pipe \\.\pipe\301956441705436124413260

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ALLUSERSPROFILE=C:\ProgramData

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] APPDATA=C:\Users\Nuki\AppData\Roaming

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] asl.log=Destination=file

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] CommonProgramFiles=C:\Program Files (x86)\Common Files

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] CommonProgramW6432=C:\Program Files\Common Files

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] COMPUTERNAME=NUKI-PC

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ComSpec=C:\Windows\system32\cmd.exe

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] FP_NO_HOST_CHECK=NO

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] HOMEDRIVE=C:

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] HOMEPATH=\Users\Nuki

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] LOCALAPPDATA=C:\Users\Nuki\AppData\Local

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] LOGONSERVER=\\NUKI-PC

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] NUMBER_OF_PROCESSORS=8

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] OS=Windows_NT

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbe m;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_ARCHITECTURE=x86

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_ARCHITEW6432=AMD64

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 26 Stepping 5, GenuineIntel

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_LEVEL=6

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PROCESSOR_REVISION=1a05

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramData=C:\ProgramData

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramFiles=C:\Program Files (x86)

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramFiles(x86)=C:\Program Files (x86)

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] ProgramW6432=C:\Program Files

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] PUBLIC=C:\Users\Public

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] SESSIONNAME=Console

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] SystemDrive=C:

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] SystemRoot=C:\Windows

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] TEMP=C:\Users\Nuki\AppData\Local\Temp

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] TMP=C:\Users\Nuki\AppData\Local\Temp

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] USERDOMAIN=Nuki-PC

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] USERNAME=Nuki

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] USERPROFILE=C:\Users\Nuki

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] windir=C:\Windows

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] windows_tracing_flags=3

[2256 @ Wed Dec 21 02:41:56 2011] [YSLoader MDCrashReportTool.exe] windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log

iPhone 4, iOS 5.0.1

Posted on Dec 21, 2011 12:53 AM

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5 replies

iPhone 4 won't restore (21) Error Error log provided

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